July up to & incl October 2005: WBS has canned the 64kbit policy [for some customers]

If you have reached your iBurst cap in July 2005, select more than one option...


  • Total voters
    46

MrH

Expert Member
Joined
Jun 4, 2005
Messages
2,193
As far as I'm concerned if they get the system sorted out speedwise and not irratic, and they leave the 64k after I reach my limit, then I will stay as I like the mobility side of iBurst.

As it stands right now the ball is in their court and another month waiting to see what happens won't kill me.
 

Simple Twist Of Fate

Senior Member
Joined
Dec 3, 2003
Messages
705
Seeing as I could not solve my disconnectivity problem on the weekend by any other way than to buy another 1gb, I am of the impression that WBS have canned the 64Kb/s speed i am supposed to have after the 3gb allocation that was promised me.

If this is not true, then they owe me R159.00 BECAUSE THEY USED UNFAIR MEANS to extort it from me.
How, I ask could it be any other way?
And If it effected more users than just me, and I was blocked on 3.O5 gb!!!
Oh no MR wbs !!! i could still connect, but I couldnt go anywhere.
No MR WB$ your call center didnt know, why I was blocked.

nor did Tradeapge.

But Mr WB$ - guess what ?? ................ I BET YOU DID!!
 

slimothy

Banned
Joined
Jan 14, 2005
Messages
4,808
I can't believe they called me a liar

Well that extra 3GB I purchased last time when I got cut off just wore off and guess what... THE SECOND IT DID I COULDN'T BROWSE ANY SITE BUT THE WBS ONES. Second time in a row and they call me a liar, HAH., all downloads halted immediatly no website would work AT ALL. icq didn't disconnect, niether did IRC and SSH, just no web browsing, I didn't test other protocols.... not cool WBS not cool

And they say that this isn't happening, well twice in a row is a little too consistent to be a coincidence, now here's my problem, they deny that a policy change has been made (although its pretty obvious it has) meaning there must be a problem with the bandwidth manager but the fact they don't know/admit there is a problem means its not being fixed, so what happens when it happens next time? Am I forced to buy yet another 3GB bundle just to surf the web? And then if it happens a 3rd time (and believe me it will) I will be stuck because you cannot buy more than 9GB a month and then I will no longer be able to surf the web.... its disgusting, just the fact they deny there is a problem or policy change makes it worse. IF YOU'RE HAVING MONEY PROBLEMS OR YOU'RE TOO STUPID TO RUN THE NETWORK JUST COME OUT AND SAY IT, i'm gonna be sick... with no web after capping there is no reason to be with WBS.

RPM can I please have someones contact details, since you managed to get through to people high up, I'm afraid the helpdesk monkeys can't do a thing because I've already phoned and emailed and nothing happened as expected.
 

Simple Twist Of Fate

Senior Member
Joined
Dec 3, 2003
Messages
705
no ways!!!! SLIM

sheesh I have only 500megs left of my 'forced to buy" 1GB on Saturday
I have been trying to go easy coz Iburst bandwidth too bloody expensive.
But i was hoping that it was all a bad dream.........................

Looks not!!!!!.................[little too consistent to be a coincidence].....lol

I asked tp to better confirm with me asap, had meeting with them today.
AUP rev 1, aup rev2,3,4,5,6,7,8,9............ crumbs we could write a AUP in one day!!
Dude its Breach...............

9.4 Service Provider may change the terms and conditions of this agreement as a result of
changes in taxes. laws, regulations, the terms and conditions of the licence issued to WBS, the terms
and conditions of any agreement between WBS and Service Provider or any circumstances or events
similar to the aforegoing. Service Provider shall notify the subscriber of any changes as
contemplated herein in writing.

The point being 'Writing" which they have not bothered to do, so they are denying until they got a new AUP and new contracts....
That could take a while, in the meantime they make lots of extra boodle.

DUDE WHERE'S MY 64KAY?
 

Simple Twist Of Fate

Senior Member
Joined
Dec 3, 2003
Messages
705
OK its a two way street.

according to the subscriber agreement

11.1.1 Any written notice in connection with this agreement may be addressed:
11.1.1.1 in the case of Service Provider to:

Wireless Business Solutions Service Provider (Pty) Ltd

Address: PO Box 989, Auckland Park 2006

Fax No: 011 877 4701

marked for the attention of The CEO


11.5 Variation, cancellation and waiver

No contract varying, adding to, deleting from or cancelling this agreement, and no waiver of any
rights under this agreement, shall be effective unless reduced to writing and signed by or on
behalf of the parties.

11.6 Indulgences

If either party at any time breaches any of that party's obligations under this agreement, the other
party ("the aggrieved party"):

11.6.1 may at any time after that breach exercise any right that became exercisable directly
or indirectly as a result of the breach, unless the aggrieved party has expressly elected in
writing of a clear and unambiguous conduct, amounting to more than mere delay, not to
exercise the right. (If the aggrieved party is willing to relinquish that right the aggrieved
party will on request do so in writing.) In particular, acceptance of late performance shall for
a reasonable period after performance be provisional only, and the aggrieved party may still
exercise that right during that period]quote

I know they are in breach, so do many others now if we built a case against them, and at least sent them a registered letter from an attorney asking them to remedy the breach.
Give them 7DAYS,

What would it cost to claim breach?

At least if there was enough publicity behind our claim, we can always appeal to the "Big Company Ripping off Consumers" sympathies.

I mean if it came from Mr XYZ (MYADSLREP) OR whoEver AND 150 complainants... who all saY the same thing. , iT Would kick up a huge fuss right?

Maybe the LegL bEAGLES could advise better? .........debbie2?
 
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rebel

Senior Member
Joined
Oct 11, 2004
Messages
779
I get the feeling that I'm about to be forced to buy bandwidth as I've exceeded my 3GB limit. If it happens I'll HAVE TO downgrade to 192k ADSL with a 20GB cap. But R900 is too much for that kinda connection.
 

Drukke

New Member
Joined
Jun 14, 2005
Messages
1
Where do you guys get this crap from.

Every single comment made about Iburst downgrading its service has been heersay. If anyone can show me an official comment from WBS then I will start believing things. Until then stop speading disinformation....

I have the odd problem with Iburst, but none of the 'death by iBurst' that you guys talk about. Maybe I don't try and push things to the limit....
 

slimothy

Banned
Joined
Jan 14, 2005
Messages
4,808
Ok let me please justify things, we don't get official word from WBS ever, they only ever reveal problems after the fact. Now I understand your opinion, I loved my iBurst and took crap for it, but to say I made my comments up is liek telling you that you don't even have iBurst. I have been cut off twice in one month, and you think I made that up? I was defending iburst before you knew what it was and it pained me more than anyone when it happened. When "abusers" were cut off in April there was NO official word untill after the fact.

I'm glad you haVEn't had a problem, thats fantastic but we have, so let us discuss it in peace.

And as a result of this topic I have recieved PMs from multiple users who have the same problem, so unless we're all under mass hollucenation its a problem. I HAVE NOT BEEN ABLE TO DOWNLOAD A SINGLE BYTE WHILE "THROTTLED", just last night i was cut off again and had to buy more bandwidth, so I am corry this clouds your wonderfull view of iBurst but this is the only place where we can discuss it and hope for a resolution, so quite frankly, we don;t care what you think, we're just trying to air our grievances to get it sorted out, you can believe in fairies for all we care
 
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w1z4rd

Karmic Sangoma
Joined
Jan 17, 2005
Messages
49,747
Drukke said:
Every single comment made about Iburst downgrading its service has been heersay. If anyone can show me an official comment from WBS then I will start believing things. Until then stop speading disinformation....

I have the odd problem with Iburst, but none of the 'death by iBurst' that you guys talk about. Maybe I don't try and push things to the limit....


How long u been a burster? Ive been with them since december. I know wtf im talking about? you sound like you work for them.
 

Simple Twist Of Fate

Senior Member
Joined
Dec 3, 2003
Messages
705
Wait your turns coming

Drukke said:
Every single comment made about Iburst downgrading its service has been heersay. If anyone can show me an official comment from WBS then I will start believing things. Until then stop speading disinformation....

I have the odd problem with Iburst, but none of the 'death by iBurst' that you guys talk about. Maybe I don't try and push things to the limit....


I happenned to have been restricted to "no browse connection" on Friday
Only buying more bandwidth solved the problem, even though "that was not the cause" according to WBS "official statement"
It was the solution...though.so is that fluke? or a calculated heresay.?

If it hasnt happenned to you yet..............cool, ....just wait...it will
 

Raithlin

Executive Member
Joined
Jan 4, 2005
Messages
5,049
Ok, folks, are we actually going to do something about this? My limit is fast approaching, and I'm dreading the moment I go over 3GB. What say we get a legal beagle to give us a template we can use to fill the CEO's post box?
 

Daveogg

Expert Member
Joined
Nov 11, 2003
Messages
2,311
Drukke said:
Every single comment made about Iburst downgrading its service has been heersay. If anyone can show me an official comment from WBS then I will start believing things. Until then stop speading disinformation....

I have the odd problem with Iburst, but none of the 'death by iBurst' that you guys talk about. Maybe I don't try and push things to the limit....

Drukke I also fall into the "still happy with iburst" camp, however i can assure you that if Slim and STOF say its happening, then its happening. My guess its not official policy yet, to cut people off after using a certain amount of throttled bandwidth, but since they have admitted to be drafting a new AUP i think they are testing their implementation as well as our reaction if this became part of the new AUP.
 

slimothy

Banned
Joined
Jan 14, 2005
Messages
4,808
1. I have been cut off in july after reaching my cap and was cut off in april due to abuse
2. I was cut off in July and have been downloading heavily sometime after april (and could be considered an abuser but wasnt cut off in april)
3. I was cut off after reaching my cap in July and wouldn't be considered an abuser (wasnt cut off in april)

I say keep it to only cut off options that way you dont get people who are capped voting for a "i was not cut off" option before reaching thier caps and not being able to change the vote later
 

Kei

Banned
Joined
Jul 10, 2004
Messages
1,220
I am firmly behind Slimothy and others who complain.

My iBurst connection is getting slower and slower with each passing week. I am also miffed about the fact that I have to use workarounds to use a legitimate mail server I pay for all because WBS blocked smtp port 25- that's absurd! No ISP worth it's salt will do something like that.

My single biggest gripe is lack of speed. I used to get good speeds, now that is a thing of the past. The signal in my area has deteriorated and I know this because I had to find a new sweet spot for the UTD. The old sweet spot now suddenly has poor signal (only 3 LED's light up). The external antenna makes my speeds WORSE, because I cannot get the thing high enough.
 

Simple Twist Of Fate

Senior Member
Joined
Dec 3, 2003
Messages
705
Please do Poll this.
We need to see the fulll extent of this, I have asked Tradepage to clarify Urgently with Ian, I am still awaiting response though.

In THE meantime we can formulate an approach.
 
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