Junior First Line Analyst, Cape Town - CTC R10,5k per month


Aug 26, 2015
Needing a change? Looking to grow and work your way up in an internationally based company?

My client is looking for individuals with a passion for what they do to start as junior first line analysts for their Bellville offices.

Salary R10500 pm CTC, R1500 shift allowance for the months that shifts have been worked.

Main Duties/Responsibilities

Ticket logging

Incident Management

Mailbox Management

Proactive Improvements

Third party Management

Technical Identification

Essential Knowledge/Skills

A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.

Good communicator with the user environment.

Able to operate as a good team player.

Drive and Energy.

Be able to use varying styles of communication to suit the occasion and the audience.

Suggest new ideas within the team.

A high command of the English language both written and verbal is essential.

Self-motivated with the ability to work unsupervised.

Attention to detail


Excellent verbal and written communication skills

Essential Qualifications

Grade 12

Good working knowledge of MS Office & Windows XP/Windows7

18- 24 months year in the Customer Service industry

Basic trouble shooting abilities in the technical / Networking environment

Desirable Qualifications

ITIL Foundation v 3 / Good understand of ITIL


MCP Certified

MCDST Certified

This position is only open to South African citizens. If this is your IDEAL position then email your CV to wayne@idealstaffing.co.za for consideration.


Aug 26, 2015
Thank you for all the submissions so far, we are in the process of shortlisting applicants but you are still more than welcome to apply as there is more than one position available.:)
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