Laptops can’t see WiFi SSID but other devices work fine.

JohnStarr

Expert Member
Joined
May 21, 2018
Messages
4,907
Weird issue at 2 different sites
Phones/tablets pickup the WiFi SSID but laptops don’t, both laptops can see other nearby WiFi connections.
one site laptop runs Win 7 with Dlink USB WiFi adaptor and other site Windows 10 on built in WiFi. Common denominator is both on Telkom Fibre.
MAC address filtering...?
 

Hemps

Honorary Master
Joined
Jan 19, 2009
Messages
10,541
Go to Settings > Network & Internet > WIfi > Manage Known Networks, highlight and remove the network having problems, restart PC to see if it shows up again.

Disable Ipv6

netsh winsock reset

maybe reinstall wifi adapter
 

AlphaJohn

Executive Member
Joined
Sep 10, 2012
Messages
9,185
Just tested with another laptop at one of the sites and it picks up the WiFi no issues, both users say their computers did a windows update prior to the SSID disappearing.

That one makes it easy.

Normal problem with em TP-Link wi-fi's & Windows 10 as well.

Simply find what WiFi hardware you have, you can use HWInfo to get exact one.
Remove the device in Device Manager then add it using Manufacturer's drivers.
 

Everyones-a-Wally

Honorary Master
Joined
Jul 18, 2008
Messages
51,628
Check router settings for bandwidth - 40 vs 20 on 2.4Ghz and 80 vs 40 on 5Ghz. Try forcing those to 20 and 40 respectively and see if it makes a difference.
 

Speedster

Honorary Master
Joined
May 2, 2006
Messages
12,882
Check router settings for bandwidth - 40 vs 20 on 2.4Ghz and 80 vs 40 on 5Ghz. Try forcing those to 20 and 40 respectively and see if it makes a difference.
Some WiFi cards don't pick up channel 13 (or 14) on 2.4Ghz. you can perhaps check that the router is using a lower channel?
 
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