So (long story) I ended up with a rates and taxes bill on a property that I hadn't been aware of for a few years. First I knew of it was a lawyers letter stating I had better sign the attached agreement letter in terms of repayments on a monthly basis. I get that I owe the money, and am busy paying it back as agreed.
But it irks me that this lawyer seems to feel they can keep me in the dark as to how the process works, and simply demand payments, and charge fees as they wish. The questions I have sent on a regular basis:
- you seem to be deducting a collection commission off each payment I make. Is this a standardized amount, and why have I not been informed of it?
- there are multiple R98 "Correspondence etc" amounts - what are these for?
- why are there 2 "Instruksiefooi" amounts upfront?
- why is the municipality charging me legal fees on their account, and you are charging me fees?
- when I ask you the settlement amount, you quote a figure 10% higher than the amount on the bill - why is this?
I would really appreciate it if anyone is in the know on the following:
- what could the answers to the above questions be?
- surely under the CPA they have to ensure I understand the repayment process upfront, or respond to any of my multiple requests?
- is there some sort of ombudsman I can complain to if I feel the process has been unfair or badly handled?
But it irks me that this lawyer seems to feel they can keep me in the dark as to how the process works, and simply demand payments, and charge fees as they wish. The questions I have sent on a regular basis:
- you seem to be deducting a collection commission off each payment I make. Is this a standardized amount, and why have I not been informed of it?
- there are multiple R98 "Correspondence etc" amounts - what are these for?
- why are there 2 "Instruksiefooi" amounts upfront?
- why is the municipality charging me legal fees on their account, and you are charging me fees?
- when I ask you the settlement amount, you quote a figure 10% higher than the amount on the bill - why is this?
I would really appreciate it if anyone is in the know on the following:
- what could the answers to the above questions be?
- surely under the CPA they have to ensure I understand the repayment process upfront, or respond to any of my multiple requests?
- is there some sort of ombudsman I can complain to if I feel the process has been unfair or badly handled?