greedyflyza, according to Marcel Raath, you are a "power user" and "not using the service for what it was intended"...
<b>Of course</b> people downloading 1G a day has an effect on the service... Where do you think bandwidth comes from? I’ve seen Marcel Raath's stats list, and it's WAAAAY more than a few users downloading gigs per day. Anyhow, good luck in chalking up another 3 tickets. 1000 or 3 doesn't make a difference. If by the third time the donkey still bumps his head, it should be shot... Why bother ticketing the same problem THREE times? Do you really believe this makes you more important to Sentech than the <b>first</b> two times?
Or are you as into masochism (http://rodent.za.net/SadoMasochism, as apparently I am) or are you just so relaxed that you couldn't give a crap when somebody's doing you in? Inevitable and Greedy must have both felt that Telkom did them in, whilst according to Telkom 88% of their users are happy, hence their strong “I won’t pay Telkom a cent” sentiment?
Thus, the question for both Inevitable, and Greedy: Why the anti-Telkom sentiment? Purely because you've been brainwashed into thinking it's the crappiest, most overpriced service in this country? Isn't that then <b>exactly</b> what you're claiming we disgruntled Sentech users are guilty of, and ranting in this thread?
I can, for example <b>vouch</b> for my ADSL connection. It's been down less than 30 hours in the year-3-months that I've had it, and I've never been annoyed with the service.
In 5 months of having Sentech's MyWireless I've been annoyed with it 80% of the time. If you think about it, ADSL with 3 accounts is actually cheaper than the Sentech’s ‘supposed’ 512K offering, aside from the fact that there's a transfer cap (of 9Gigs if you buy 3 accounts, which totals R1520 per month. You’ll save another few hundred rands in lost time, disconnections, and logging tickets with the non-helpdesk, which effectively brings ADSL, and 3 x 3Gig accounts to WAAAY under Sucktech’s 512K offering. If we get right down to it, Sentech’s pricing isn’t <b>any better than</b> Telkom’s and they’re delivering a service that’s a lot worse. So why are you complaining so much about Telkom, and defending Sentech so vigorously?
Whilst I agree that Telkom’s monopoly is bad, and their practices aren’t conducive to communications in South Africa, <b>I</b> have to say that I’ve never had crappy service from Telkom, and that in general their service experience has been better than the one I’ve had from Sentech. But that’s just my opinion, which I generally keep to myself on these forums, since I realize that it’s not everyone’s experience. I don’t go around here posting how the people complaining are “all out of control”, should be “patient” and that “Perfection doesnt happen over night”.
So, should I respond to the anti-Telkom pro-Sentech people in this thread with their own medicine? Or should I leave it? This is the first rant I've made against "PRO-Sentech" people. I think I should rant a bit… Why is it that the pro-Sentech'ers consistently have to make posts about their "great" service, in lieu of people that have valid complaints? Do you think we're all just faking it here, and <b>bitching</b> for the sake of bitching? Do you feel better than us, for not having crappy service, or do you feel more enlightened than us for being more patient with a “poor-little-newcomer-isp-that-can’t-deliver-and-should-be-given-a-chance”? I don’t advertise my favoritism of ADSL all over these forums, since I really do think the service deserves some criticism, and betterment.
<b>Inevitable:</b> You have NO idea of the frustration of having crappy service and not getting any joy from Sentech. Until you've had that experience, I suggest to that you rather go download some music, or DVD's or whatever it is that you do on your "awesome" connection whilst we attempt to get the service we’re paying for. When, finally Sentech does manage to disappoint you too, we will welcome you with open arms, rather than say “we told you so”.
Accept the fact that on <b>this</b> forum, (http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=3823) the HAPPY customers so far tally up to the sum total of 5.5 -- and that quite frankly, the rest of us don't give a rats ass about your great fscking service and your ill-founded opinions.
Whilst I agree that there is place for optimism (I want Sentech’s service to succeed as much as anyone else, and I’ve always said so), I think that it’s time for the “happy users” to consider the fact that they are an extremely select few (as possibly I am one of the select few happy Telkom customers) Whilst I believe that open discussion on a forum such as this, is a good thing, I also believe that Inevitable’s idiotic comment warrants him a removal from the bandwidth pool. Greedy, I have a lot of respect for you, and can understand that you are generally happy with the service, as compared to not having a service at all, or (gasp) having to use Telkom. A long time ago I said I’d be happy with a permanent 28.8k analogue connection. I’m not criticizing your view, which is generally well placed, and well-stated.. This is inevitably aimed at Inevitable, not you.
Objectively Sentech’s support, quality of service, and advertising tactics sucks, and it has enslaved people into a 12-24 month contracts. Objectively, they’re not delivering. Subjectively I might favor Telkom, and subjectively you guys might hate Telkom. That is not the issue at hand. At least with Telkom, you can cancel their service within a month and call it quits. I tried that with Sentech during June, and got a polite ‘no’.
A lot of us aren’t happy with Sentech. And <b>VALIDLY</b> so. If I wanted to hear how invalid my claims are, I’d rather just pick up the phone and phone the helpdesk, or Marcel Raath.
I know what this service can do, and the quality it CAN produce. I experienced that during the first 2 months of my subscription. But right now, it sucks, for a LOT of users out there.
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