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Senior Member
- Joined
- Jul 27, 2004
- Messages
- 731
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">
Hi
Recently during a conversation with your helpdesk staff (on Saturday 28
August) he assured/promised me that your speed will be up to standard as
from the first of September.
However I can tell you that there is still no difference between an
accelerated mweb connection and a Sentech wireless connection speed. In fact
it is at times slower than Mweb.
I'm paying for a premium service and if you can't improve this tell your
customers you cannot and we will go somewhere else. Don't make promises you
cannot keep or fullfil!
I subscribed to your service as I got fedup with Telkom as I believed you
were in competition with them but you are no better.
I make this statement comparing your service to telkom's adsl connection
speed which pricewise I think I can do better with than be sitting with a
half dead duck! This past weekend proved no exception as your services were
interrupted at least twice while I was uploading a database to a website
No wonder people (your customers) are threatening you by means of forums and
web sites. You never send emails to customers on your database keeping them
informed on progress. We have to go to your website see what is what and all
that there is to read about is that a few subscribers download to much and
how good your service is. None or few of the complaints are adressed there.
You warn users not use the service to much as it gets congested! What is the
use then if you cant provide us with better bandwith.
Obviously you cannot provide us with what we are paying for as you did not
do a proper market research as to customers needs. My main reasons joining
you is that you are wireless and that you promised broadband service with
high down/upload speeds as I keep websites up to date and speed is important
to me!
As you can see I am also forwarding this letter to the so called users forum
which you have threatened with legal action as I also feel that a united
front against Sentech might just help improve things. Perhaps the sending
out of your mailing list to your customers was done by a frustrated employee
that could not handle being abused and shouted at over the telephone by
irate and frustrated customers!
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Hi
Recently during a conversation with your helpdesk staff (on Saturday 28
August) he assured/promised me that your speed will be up to standard as
from the first of September.
However I can tell you that there is still no difference between an
accelerated mweb connection and a Sentech wireless connection speed. In fact
it is at times slower than Mweb.
I'm paying for a premium service and if you can't improve this tell your
customers you cannot and we will go somewhere else. Don't make promises you
cannot keep or fullfil!
I subscribed to your service as I got fedup with Telkom as I believed you
were in competition with them but you are no better.
I make this statement comparing your service to telkom's adsl connection
speed which pricewise I think I can do better with than be sitting with a
half dead duck! This past weekend proved no exception as your services were
interrupted at least twice while I was uploading a database to a website
No wonder people (your customers) are threatening you by means of forums and
web sites. You never send emails to customers on your database keeping them
informed on progress. We have to go to your website see what is what and all
that there is to read about is that a few subscribers download to much and
how good your service is. None or few of the complaints are adressed there.
You warn users not use the service to much as it gets congested! What is the
use then if you cant provide us with better bandwith.
Obviously you cannot provide us with what we are paying for as you did not
do a proper market research as to customers needs. My main reasons joining
you is that you are wireless and that you promised broadband service with
high down/upload speeds as I keep websites up to date and speed is important
to me!
As you can see I am also forwarding this letter to the so called users forum
which you have threatened with legal action as I also feel that a united
front against Sentech might just help improve things. Perhaps the sending
out of your mailing list to your customers was done by a frustrated employee
that could not handle being abused and shouted at over the telephone by
irate and frustrated customers!
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