Local bandwidth throttled?

[guest]

Hi

I was on the verge of signing up for adsl this afternoon when the lady (Telkom) mentioned to me that as soon as I'm capped, local downloads are also slower.
I asked her to confirm this and also tell me since when this was implemented. She came back and told me its always been like that!
Is this true or am I missing something?
Anyways it put me off the whole business so I cancelled the order for the moment.

André

 

[Andre]

Your local speeds are unaffected after the cap.

 

[sybawoods]

Misniformation. <b>Only</b> international bandwidth is throttled when you are capped, local is unaffected.

 

[guest]

Thanks people, this is so unprofessional of Telkom its infuriating.

 

[guest]

PS: does it say in the service agreement that only intl bandwidth will be capped? What stops them from doing it with local bandwidth as well.

 

[Mux]

Just to confirm, here is an extract from: http://www.telkom.co.za/adsl/description.jsp
<font color="blue">"Once a customer exceeds the 3 Gigabyte volume limit for the month his international traffic will be transported over a slower international link without affecting his local access. He will experience slower access speeds on the alternate international link, as he will then be sharing this link with all other customers who exceed the 3 Giga byte cap. "</font id="blue">

guest, maybe the person that assisted you should also try and go to Telkom's website. [:I]


You don't know what you don't know.
Mux

 

[caroper]

Yes Mux, But.

"Always on" became "always available"
"3GB upload or download" became "3GB combined upload and download"
Port shaping nether got a mention at first. etc.

The advertising standards authority (search the site for correspondence) has already ruled, by precedent, that whatever is currently displayed on the web site is the contract, not what was displayed at the time on purchase.

I agree with Guest, the lady at Telkom may know better than us what Telkom has in mind.

Cheers
Chris