Tells you which of these companies actually treat customers with respect! As far as MTN goes (being one of the giants here), I have heard and seen enough not to port or buy any products from them in the near future.
It is not only support that has this problem, but also sales. I tried to get some info out of Cell C for a phone contract, but after 3 emails nobody replied (even after 3 months). I emailed 8ta to query their contracts, no reply.
Try contacting MTN via email if you are not a subscriber with them. It is not possible.
Telkom...well I had a very relaxing 25 minute wait on 10210 just last night to sort out my ADSL issues that have been ongoing since I logged a fault in January.
It is simply incredible how consumers get treated by these sharks.
I had a different experience with mtn support. It took 3 calls to their call center to deal with one issue,
and for another problem (porting TO mtn) It took 3 HelloPeter complaints until they eventually fixed it (and I had no access to my number for 5 weeks)
Well I can say for myself I loathe calling Telkom, because you have to enter your telephone number, sometimes twice so that they know who you are, but then you still have to repeat your number to the operators. And I've had plenty of frustration. Contradictory information. Also they are just incapable of giving refunds via EFT.. You have to physically go to a Telkom shop. Never mind that I almost never go to malls (usually where these shops are located) but if you get to one of these shops and there are 3 people in the line then you can ready yourself for a 3 hour wait.