Locating the serial number for Dell XPS L502X

koeks525

Executive Member
Joined
Jul 14, 2012
Messages
5,321
Hi guys

I want to locate the serial number for my laptop (Dell XPS L502X). I have checked the obvious places (under laptop, laptop box) and I couldn't find anything clear stating the serial number - i only see the service tag code and the express service code, which I am sure are for Dell only.

What can I do to find the serial number? Or where else can I look?

Reason I ask is, my dad says he will need to have it ready - I want to add my laptop to house insurance.
 

JazzeD

Well-Known Member
Joined
Jan 26, 2006
Messages
483
Dell names it the Service tag, check on the bottom for a sticker or run below command in a command prompt(if using windows).

"wmic bios get serialnumber"
 

koeks525

Executive Member
Joined
Jul 14, 2012
Messages
5,321
I opened up the panel behind my laptop (where the RAM modules and Wireless Card are stored).

I found a sticker with a long number (contains numbers and alphabet letters). It was written C-N: XXXXXX-XXXXXX-XXXXX-XXXXXX

Is that the serial number? I have handed this number over to the insurance.
 

Jet-Fighter7700

Honorary Master
Joined
Mar 12, 2008
Messages
31,697
check BIOS,

all Dells have it inside the BIOS not sure on XPS but on lattitude its on the first page as you enter the BIOS initially
 

abandonallhope

Expert Member
Joined
Sep 20, 2011
Messages
3,384
I opened up the panel behind my laptop (where the RAM modules and Wireless Card are stored).

I found a sticker with a long number (contains numbers and alphabet letters). It was written C-N: XXXXXX-XXXXXX-XXXXX-XXXXXX

Is that the serial number? I have handed this number over to the insurance.

That's Not the serial nr.

run this command, it should return the service tag nr, to which all the details of the laptop is linked :

wmic bios get serialnumber
 

Ipwn 4

Expert Member
Joined
Nov 6, 2010
Messages
1,903
nope you need to find the service tag for the notebook, what you have now managed to find is the serial of a component. With all Dell notebooks the service tag is the only thing captured in the distribution chain.

Dell generally places this sticker on the bottom of the notebook.
 

koeks525

Executive Member
Joined
Jul 14, 2012
Messages
5,321
That's Not the serial nr.

run this command, it should return the service tag nr, to which all the details of the laptop is linked :

When I run the command, it just returns: SerialNumber

I know the service tag number. I am sure the tag is a specific for dell, used when dealing with Dell.
 

Keegan

Expert Member
Joined
Sep 12, 2011
Messages
1,830
Yes, The C/N number is the serial number,
But service tag is all you need.

Also you can run this command in command prompt.

wmic csproduct get vendor,name,identifyingnumber
 

koeks525

Executive Member
Joined
Jul 14, 2012
Messages
5,321
Thanks, I think I will give the insurance the service tag number...I tried running the code provided by Keegan, it provides all other details except the serial number...just shows IdentifyingNumber.
 

Jet-Fighter7700

Honorary Master
Joined
Mar 12, 2008
Messages
31,697
When I run the command, it just returns: SerialNumber

I know the service tag number. I am sure the tag is a specific for dell, used when dealing with Dell.

as far as I understand the service tag number is the serial number, I sometimes see it on invoices listed also as serial number
with the service tag dell can do everything , tell you whats included on it, block it on their system in case of theft ect ect...

if you visit the dell website and key in that tag number it will tell you everything on that pc included from the factory.
great for insurance purposes.
 

koeks525

Executive Member
Joined
Jul 14, 2012
Messages
5,321
as far as I understand the service tag number is the serial number, I sometimes see it on invoices listed also as serial number
with the service tag dell can do everything , tell you whats included on it, block it on their system in case of theft ect ect...

if you visit the dell website and key in that tag number it will tell you everything on that pc included from the factory.
great for insurance purposes.

Thanks, yes i did key in the service tag number into the Dell website, it lists everything about the device, parts in it, specs, drivers, region, etc.

I looked hard, and I did find a sticker under the battery (its a small sticker)...it is a long number, starting with CN-XXXXXX-XXXXX-XXX-XXXX-XXX

this code is different to the one I found under the flap that stores the RAM and Wireless card.
 

Jet-Fighter7700

Honorary Master
Joined
Mar 12, 2008
Messages
31,697
Thanks, yes i did key in the service tag number into the Dell website, it lists everything about the device, parts in it, specs, drivers, region, etc.

I looked hard, and I did find a sticker under the battery (its a small sticker)...it is a long number, starting with CN-XXXXXX-XXXXX-XXX-XXXX-XXX

this code is different to the one I found under the flap that stores the RAM and Wireless card.

that is the individual serial number of the battery, usually if you have a specific problem with the battery, Dell will ask you for that number just so they can get the product code to make sure they ship out the correct battery.
(usually only covered 1 year irrespective of the rest).

so yes on your insurance policy the service tag should be listed as that is the actual serial number of your PC.
and as you saw with that number Dell can do practically everything.
 

abandonallhope

Expert Member
Joined
Sep 20, 2011
Messages
3,384
When I run the command, it just returns: SerialNumber

I know the service tag number. I am sure the tag is a specific for dell, used when dealing with Dell.

Strange. I've used that command on all sorts of dell systems.

Anyway the insurance don't need anything else than the service tag.
 

koeks525

Executive Member
Joined
Jul 14, 2012
Messages
5,321
that is the individual serial number of the battery, usually if you have a specific problem with the battery, Dell will ask you for that number just so they can get the product code to make sure they ship out the correct battery.
(usually only covered 1 year irrespective of the rest).

so yes on your insurance policy the service tag should be listed as that is the actual serial number of your PC.
and as you saw with that number Dell can do practically everything.

Thanks. I called Dell now and they confirmed the Service tag is the serial number of the laptop.
 

Flidiot

Senior Member
Joined
Nov 23, 2011
Messages
915
I can also confirm that the service tag is the serial number.

When I put my laptop on insurance the broker had already dealt with a few Dell users, so actually specifically said that she needs the service tag.
 

koeks525

Executive Member
Joined
Jul 14, 2012
Messages
5,321
The insurance I am using is Standard Bank (the laptop will be added to the house insurance). I'm hoping the service tag will be more than enough for them.
 

mh348

Expert Member
Joined
Jun 2, 2006
Messages
4,211
Dell names it the Service tag, check on the bottom for a sticker or run below command in a command prompt(if using windows).

"wmic bios get serialnumber"

I have a XPS L501X and running that command works.. the on-Screen Serial number matches the Service tag under the laptop.
 
Top