Loose your MTN number if you cancel contract

Daddy Dog

Member
Joined
Sep 21, 2008
Messages
21
I email MTN to cancel my 2 contracts with them and move my numbers to prepaid,

Few weeks later I got called by an upgrade specialist informing me that I should take a cheaper contract but not cancel my contracts or I will loose my numbers.

I asked to why I would loose them and he stated their is a system fault on MTN side that gives prepaid numbers to other subscribers even if they are actively used.

Can this be true or is it a trick to keep me signed on?
 

supersunbird

Honorary Master
Joined
Oct 1, 2005
Messages
58,842
Maybe they have a glitch on their current system or caller is lying, I don't know, but 6 years ago I went from contract to prepaid on same number.
 

isie

Honorary Master
Joined
Jan 16, 2010
Messages
12,584
I email MTN to cancel my 2 contracts with them and move my numbers to prepaid,

Few weeks later I got called by an upgrade specialist informing me that I should take a cheaper contract but not cancel my contracts or I will loose my numbers.

I asked to why I would loose them and he stated their is a system fault on MTN side that gives prepaid numbers to other subscribers even if they are actively used.

Can this be true or is it a trick to keep me signed on?
Thats bullshit! the number only gets allocated after about 3-6 months of disuse and you can call them out on that by saying let me check the icasa rules and report you and whatc how they change their tune.
When you cancel tell them to have the number to be ported to MTN prepaid - after that you can do as you please.
 
Last edited:

Van87

Active Member
Joined
Mar 10, 2013
Messages
85
Numbers are only recycled I believe after half a year or more
 

SHL

Expert Member
Joined
Dec 17, 2012
Messages
1,625
I email MTN to cancel my 2 contracts with them and move my numbers to prepaid,

Few weeks later I got called by an upgrade specialist informing me that I should take a cheaper contract but not cancel my contracts or I will loose my numbers.

I asked to why I would loose them and he stated their is a system fault on MTN side that gives prepaid numbers to other subscribers even if they are actively used.

Can this be true or is it a trick to keep me signed on?
Absolute rubbish from the call centre agent. I recently ported both Vodacom and Mtn contracts to prepaid without any issues.
 

Matt91

Expert Member
Joined
Sep 4, 2014
Messages
2,300
I converted MTN contract to prepaid not that long ago.
 
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