Loose your MTN number if you cancel contract

[Daddy Dog]

I email MTN to cancel my 2 contracts with them and move my numbers to prepaid,

Few weeks later I got called by an upgrade specialist informing me that I should take a cheaper contract but not cancel my contracts or I will loose my numbers.

I asked to why I would loose them and he stated their is a system fault on MTN side that gives prepaid numbers to other subscribers even if they are actively used.

Can this be true or is it a trick to keep me signed on?

 

[supersunbird]

Maybe they have a glitch on their current system or caller is lying, I don't know, but 6 years ago I went from contract to prepaid on same number.

 

[isie]

I email MTN to cancel my 2 contracts with them and move my numbers to prepaid,

Few weeks later I got called by an upgrade specialist informing me that I should take a cheaper contract but not cancel my contracts or I will loose my numbers.

I asked to why I would loose them and he stated their is a system fault on MTN side that gives prepaid numbers to other subscribers even if they are actively used.

Can this be true or is it a trick to keep me signed on?

Thats bullshit! the number only gets allocated after about 3-6 months of disuse and you can call them out on that by saying let me check the icasa rules and report you and whatc how they change their tune.
When you cancel tell them to have the number to be ported to MTN prepaid - after that you can do as you please.

 

[Van87]

Numbers are only recycled I believe after half a year or more

 

[SHL]

I email MTN to cancel my 2 contracts with them and move my numbers to prepaid,

Few weeks later I got called by an upgrade specialist informing me that I should take a cheaper contract but not cancel my contracts or I will loose my numbers.

I asked to why I would loose them and he stated their is a system fault on MTN side that gives prepaid numbers to other subscribers even if they are actively used.

Can this be true or is it a trick to keep me signed on?

Absolute rubbish from the call centre agent. I recently ported both Vodacom and Mtn contracts to prepaid without any issues.

 

[Sinbad]

Heh
I wonder if the chop at vodacom who told my wife the same kakstorie got fired and moved to mtn.

 

[Matt91]

I converted MTN contract to prepaid not that long ago.