Luno Support and Queries Thread

[Lunomoney]

How's the exchange though. Hiding it from the public is already a red sign for me when it comes to trust.

Could you provide some details with regards to this?

Our exchange is available to all customers here:

https://www.luno.com/exchange

 

[Swa]

Could you provide some details with regards to this?

Our exchange is available to all customers here:

https://www.luno.com/exchange

Does Luno even read replies properly? Anybody could see I was referring to Valr.

 

[irond13]

Hi!

does anyone know how Luno handles Rand value rounding?

Rand wallet values only display to 2 decimals yet trade values go to 6. Do wallet balances actually maintain the cumulative effect of trades to 6 decimal places?

Also, can it be confirmed that float arithmetic is *not* used to apply trade deltas to Rand balances? From time to time, I observe differences between my own local application of value deltas to that reflected in the wallet (the issue could be on my side though).

Thanks!

 

[Swa]

Hi!

does anyone know how Luno handles Rand value rounding?

Rand wallet values only display to 2 decimals yet trade values go to 6. Do wallet balances actually maintain the cumulative effect of trades to 6 decimal places?

Also, can it be confirmed that float arithmetic is *not* used to apply trade deltas to Rand balances? From time to time, I observe differences between my own local application of value deltas to that reflected in the wallet (the issue could be on my side though).

Thanks!

Not sure what you mean. Bitcoin values are up to 6 places or 100 Satoshi but only whole Rand values are traded.

 

[irond13]

Not sure what you mean. Bitcoin values are up to 6 places or 100 Satoshi but only whole Rand values are traded.

For example, a recent trade on the exchange was for BTC 0.001463 at R171066/BTC. That works out to a rand value of R250.269558.

So, theoretically, the rand wallet value should increase (or decrease) by R250.269558

 

[Swa]

For example, a recent trade on the exchange was for BTC 0.001463 at R171066/BTC. That works out to a rand value of R250.269558.

So, theoretically, the rand wallet value should increase (or decrease) by R250.269558

I believe it would be R250.27.

 

[irond13]

I believe it would be R250.27.

I would guess that's what it would be in this case, if they're rounding to 2 decimals. There are a whole host of rounding algorithms they could be using, though - regardless of choice of decimal position.

In the event that they are doing any rounding, then someone is losing out. A minuscule amount in this case, but it could be a non-trivial sum over time.

 

[irond13]

I've created ticket 748816 to attempt to get some clarification.

 

[juggernaut11]

New phishing attempt, be aware people

 

[Lunomoney]

I've created ticket 748816 to attempt to get some clarification.

It seems this has been resolved here. If you have any further questions, please don't hesitate

 

[Lunomoney]

New phishing attempt, be aware people View attachment 680389

Thanks for letting us know. The message you received was not sent by Luno and is indeed a phishing attempt. Please forward the message, as well as any others you may have received, to phishing@luno.com. For more information on security: https://www.luno.com/blog/post/how-to-protect-your-bitcoin-from-hacks-scams-and-phishing

 

[Agent_Smith]

@Lunomoney anither one I think...

 

[Lunomoney]

Thanks for sharing this.

In order to investigate further, we have forwarded this on the phishing@luno.com.

For other phishing attempts, you might get, please forward them on directly too.

 

[Temujin]

Just got an email

Dear Customer

A full refund of 1.0488BTC has been sent to your wallet,

if the funds are not in already please CLICK HERE to receive BTC.

Thanks,
Team Luno

So kind of you Luno, I'll withdraw it immediatly

*yes, its phishing

 

[Swa]

So they've just forced the new interface on us and it's a nightmare. I can't find my trading volume anywhere.

 

[Lunomoney]

So they've just forced the new interface on us and it's a nightmare. I can't find my trading volume anywhere.

We're sorry to hear so.

We'd really like to take a closer look in order to understand exactly why you haven't enjoyed the new interface and how we can improve accordingly.

Could you provide some further details here?

We'll be sure to forward them on to our product team accordingly.

 

[Swa]

We're sorry to hear so.

We'd really like to take a closer look in order to understand exactly why you haven't enjoyed the new interface and how we can improve accordingly.

Could you provide some further details here?

We'll be sure to forward them on to our product team accordingly.

I just did. The trading volume is nowhere to be found. If it's somewhere it's well hidden. Not like the old interface that had everything accessible from the first page. This is also the second time my posts haven't been read properly.

 

[PAYBACK]

New LUNO iOS app sorry to say is a mare! Been using it for two years now and when you are so use to using it on daily basis such a drastic change impacts negatively. I gave up looking for a way to set alerts/notifications. I’m sure if you look at the stats you will see a drastic decline in customer interactions with app...or maybe that was the plan

 

[blah99]

New LUNO iOS app sorry to say is a mare! Been using it for two years now and when you are so use to using it on daily basis such a drastic change impacts negatively. I gave up looking for a way to set alerts/notifications. I’m sure if you look at the stats you will see a drastic decline in customer interactions with app...or maybe that was the plan

VALR are thanking them.

 

[Hxx]

@Lunomoney
Why do I get the following error trying to send eth to another eth address?


Ethereum address must contain uppercase and lowercase letters for safety (EIP55)