Sign up with Google
Maverick Jester
The Special One
- Joined
- Oct 18, 2011
- Messages
- 13,424
Hi all,
Yet again I feel that I need to take to the forum to vent my massive frustration with this company.
(Cell_C, you have been the only source of assistance here, but I feel I must voice my displeasure at using your call centre for anything.)
I had take out two Active Chat 100 contracts with Cell C on the 16/03/2012, for the Galaxy S II promo. The package was to consist of 100 minutes, 250MB of SmartData a month, itemised billing and insurance on the phone for a total of R280.00 per month. This is where the problem starts.
Cell C have not loaded my contracts correctly to this day. It has taken them nearly a month now to obtain the call recordings, in order for them to analyse that I was offered the above packages.
The handling of these packages has affected me as my secondary line (which is in use by my brother) has accrued a massive data bill, as the data bundle that was supposed to be included in the contract was not loaded until two weeks after the contract had been made active. I have disputed this with Cell C over three weeks ago, and advised them in writing that I would not be paying the amount for the invoice as it is incorrect. They however still debited me. I reversed the debit order, confirmed this, as well as the reason, with the billing department in their follow up call, and lo and behold my lines were blocked the next day. This was on Thursday, and I have had no contact from Cell C since, despite promises to the contrary.
I am using a line I was supposed to cancel a month ago, and I honestly feel that Cell C should pay for the calls I needed to make from this line as a result of their errors.
If this is how this company operates, then I seriously would like to cancel these contracts ASAP and move back to Vodacom. At least they are not as ridiculous. These problems added to the three week period it took them just to port my number (which was a request when the contracts were taken out) and I cannot accept such poor service and feedback from this company.
Yet again I feel that I need to take to the forum to vent my massive frustration with this company.
(Cell_C, you have been the only source of assistance here, but I feel I must voice my displeasure at using your call centre for anything.)
I had take out two Active Chat 100 contracts with Cell C on the 16/03/2012, for the Galaxy S II promo. The package was to consist of 100 minutes, 250MB of SmartData a month, itemised billing and insurance on the phone for a total of R280.00 per month. This is where the problem starts.
Cell C have not loaded my contracts correctly to this day. It has taken them nearly a month now to obtain the call recordings, in order for them to analyse that I was offered the above packages.
The handling of these packages has affected me as my secondary line (which is in use by my brother) has accrued a massive data bill, as the data bundle that was supposed to be included in the contract was not loaded until two weeks after the contract had been made active. I have disputed this with Cell C over three weeks ago, and advised them in writing that I would not be paying the amount for the invoice as it is incorrect. They however still debited me. I reversed the debit order, confirmed this, as well as the reason, with the billing department in their follow up call, and lo and behold my lines were blocked the next day. This was on Thursday, and I have had no contact from Cell C since, despite promises to the contrary.
I am using a line I was supposed to cancel a month ago, and I honestly feel that Cell C should pay for the calls I needed to make from this line as a result of their errors.
If this is how this company operates, then I seriously would like to cancel these contracts ASAP and move back to Vodacom. At least they are not as ridiculous. These problems added to the three week period it took them just to port my number (which was a request when the contracts were taken out) and I cannot accept such poor service and feedback from this company.
Last edited: