:mad: VERY SLOW DOWNLOADS AND HIGH LATENCY, FOR PAST WEEK :mad:

[thatguyjoel17]

I stay in Plumstead, Southern Suburbs in Cape Town

Every day from about 10 am to midnight , my latency is at least 200 but usually over 800. I have reported this about 4 times. I spent over 2 hours on the phone yesterday afternoon, where i kept getting transferred to the 'right department'. Today I spent 1 hour on the phone where no one answered. And I am now feed up, I sent in everything that was requested by Telkom a few days ago and still no feedback.


tracert www.saix.com

Tracing route to www.saix.com [176.74.176.178]
over a maximum of 30 hops:

1 17 ms 2 ms 1 ms 10.0.0.2
2 934 ms * 905 ms ti-224-172-01.telkomadsl.co.za [105.224.172.1]
3 1032 ms 1086 ms 1113 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 946 ms 960 ms 1106 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 1101 ms 976 ms 1013 ms 165.165.214.213
6 1157 ms 1301 ms 1278 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
7 1278 ms 1329 ms 1245 ms 195.66.224.156
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 1068 ms 1109 ms 1212 ms 176.74.176.178

Trace complete.

Phone number : 021 797 ****

Packet loss/High Latency/ Slow downloads. Definitely congestion on main exchange

ADSL: Telkom 1MB Uncapped

Times: 90% of the day

 

[Peon]

Get a free Afrihost 1GB account and see if you find any improvement.

 

[froot]

Get a free Afrihost 1GB account and see if you find any improvement.

It does however look like really bad congestion. Following cable theft I was stuck with similar pings for a month or two.

 

[thatguyjoel17]

I have tested with the free axxes account, and there was no improvement

 

[froot]

I have tested with the free axxes account, and there was no improvement

Congestion is caused by an overloaded exchange, using a different adsl account won't fix it. You'll just have to wait for Telkom to fix it.... one day (usually 3-12 months).

 

[thatguyjoel17]

I had a similar problem at my old house, took telkom 6 months to finally come and check it out. Was fixed in half a hour...

 

[User217]

Mmmm... you can take Telkom out of the government, but you cannot take the government out of Telkom...

 

[User217]

BTW, I am in Goodwood and I have exactly the same issues. Did trace routes like mad and bought access via three different ISP's (Afrihost, Axxess, OpenWeb). No difference. The best I get at the moment is 1.5Mb/s on a 2Mb/s line... Needless to say it is much better than last weeks 0.2Mb/s on a 2Mb/s line!

Now you know why Telkom state UP TO in front of all their line speeds. The speed CAN go up to, but there is no guarantees!

 

[Peon]

Let loose and become the annoying painful boil on telkoms arse

 

[thatguyjoel17]

Telkom are just a useless company, with no motivation to better themselves because they have no competition regarding ADSL lines...