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Maintenance/transaction block

Flanders

Executive Member
Joined
Nov 20, 2003
Messages
9,335
#1
Hi,

Cancelled adsl with telkom but have kept the landline. Billing appears to be correct but the problem is that now I can't receive calls on the line - outgoing calls are fine. I spoke to a helpful tech from telkom who had given me his details from a previous call out. He was on training and so unfortunately wasn't able to help me but he mentioned that this is a common occurrence when cancelling an adsl service. He said it's called a maintenance block and could also be a transaction block. According to him, this should be fixable over the phone from telkom's end but I have been met with nothing but blank stares, complete confusion and total inaction over this. I also went into a telkom shop and they couldn't help me.

This is a business line and has been going on for 2+ weeks now. Does anyone have any helpful tips on how to resolve this?

Thanks
 
Joined
Apr 11, 2015
Messages
2
#2
I have had many encounters with Telkom, unfortunately the only way u was able to get resolution was to put a post on HelloPeter, Telkom then responds fairly quickly.
 

Venomous

Honorary Master
Joined
Oct 6, 2010
Messages
48,193
#3
Hi,

Cancelled adsl with telkom but have kept the landline. Billing appears to be correct but the problem is that now I can't receive calls on the line - outgoing calls are fine. I spoke to a helpful tech from telkom who had given me his details from a previous call out. He was on training and so unfortunately wasn't able to help me but he mentioned that this is a common occurrence when cancelling an adsl service. He said it's called a maintenance block and could also be a transaction block. According to him, this should be fixable over the phone from telkom's end but I have been met with nothing but blank stares, complete confusion and total inaction over this. I also went into a telkom shop and they couldn't help me.

This is a business line and has been going on for 2+ weeks now. Does anyone have any helpful tips on how to resolve this?

Thanks
Maybe ask them to reset everything related to calling on that line?
 

Flanders

Executive Member
Joined
Nov 20, 2003
Messages
9,335
#4
Turns out they've managed to cross lines somehow. Before, dialling the number just rang and rang but yesterday someone answered their phone on my number. Still not resolved but at least now I sort of know what's going on.
 
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