Major Rain 5G issues - No Internet and speed drops below 1Mbps

Hanno Labuschagne

Hanno Labuschagne

Journalist
Staff member
Joined
Sep 2, 2019
Messages
5,519
Reaction score
3,805
Major Rain 5G issues - No Internet and speed drops below 1Mbps

Rain customers have complained of low speeds and intermittent connectivity on their 5G packages in recent weeks.

Rain claims users of its Unlimited Home Premium 5G package can expect average download speeds of over 200Mbps, and the Unlimited Home Basic 5G product is throttled to a maximum download rate of 30Mbps.

However, multiple users have not been able to achieve these speeds on their 5G connections and have turned to various platforms in recent weeks to voice their discontent.
 
Being aware of the problem and not communicating it to the clients is the only way rain operates. This is very frustrating, for R999 pm you have every right to expect some sort of communication if they’re experiencing problems.
 
Thought it wouldn't be long, if the 4G was anything to go by.
 
It's been a pain but I'm glad to say that my connection is much better now.
 
BS. I was one of the few users that had acceptable service in Pta North, although slower than before lockdown, I still maintained about 100-180Mbps every now and then. But at the beginning of April it started going up and down, logged tickets, nothing, no response and continuous stupid instructions like switch the router on and off days/weeks from each other. What's worse, is you reply to the consultants, only to get automated responses that the email address is no longer being used.

After "fixing" Pretoria North, I am getting about 50Mbps with full 5G signal.

Willem, your networks is definitely not fixed, and judging by the Whatsapp group for 5G users in Pta north, I am convinced your KPI's have certainly not improved.
 
Roos said despite the issues experienced during lockdown, the network maintained average download throughput speeds “easily exceeding” 200Mbps.

Yes. 1min of 200Mbps followed by 30min of zero service. Then another FULL minute of 180Mbps then an hour of nothing. Technically, the network is in fantastic state. Measured from POP to POP and pretending consumers are enjoying the same service.
 
Well last week Rain informed me that I now fall in the “bad signal “ area, and that they are going to cancel my subscription. So there’s that of course
 
Ok Mr. Roos, supposedly you have fixed the network in Pretoria, but why am I still not getting feedback on the fault that I have logged? By the way, we are still getting less than 2Meg/s on full 5G in Villieria and Wonderboom-South.
 
Rain should fix their s#it! These intermittent drops are costing some of us money, speaking to client then internet goes off. In class listening then internet goes off. For us it happens in the mornings, between 8 and 11:30 then it stabilises. Annoying nonetheless
 
Jhb east. It was better today. Mostly the 30 Mbps I contracted. But there are promises and then there is experience. Will see in the days that come. As I received NO help from Rain on how to cancel a contract, if it comes to that in the coming days, I will just inform them formally on their website that I cancel and then turn payment off. And wait for them to contact me re collecting the 5G router.
The sad thing is when the service is what we contracted, it is what I want.
But to have an expensive package that can go off randomly and then stay off for periods, is obviously not something one can work with.
 
namzsteve said:
These intermittent drops are costing some of us money, speaking to client then internet goes off.
Click to expand...
Very much this. Get halfway through deployment, watch everything fail, timeout. Try again. Fail again.

1589901208976.png

Mr Roos is either intentionally ignorant or an outright liar. Given the degree and longevity of the network's issues, going back multiple months, I'm leaning toward the latter.
 
Rain CEO Willem Roos told MyBroadband they were “acutely aware” of the complaints pertaining to the 5G network, and in particular issues experienced in the Pretoria North area.

He explained there had been a configuration error on the network, which was causing the intermittent connectivity, and said the operator had made a lot of progress in solving the issue.

Roos said despite the issues experienced during lockdown, the network maintained average download throughput speeds “easily exceeding” 200Mbps.
Click to expand...




WUT?
 
In Centurion, still having the same issue, although

signal stats seem to be perfect.

01.PNG

03.PNG

Ping Stats:

Reply from 172.217.170.35: bytes=32 time=2720ms TTL=54
Reply from 172.217.170.35: bytes=32 time=2161ms TTL=54
Reply from 172.217.170.35: bytes=32 time=3328ms TTL=54


This has been going on for most of the lockdown period, and no reply from Rain. Biggest bull******* on the market. Non-existent support. Happy to deduct R999p/m and provide you with 0.62Mbps.

No and then, you might get and whopping 30Mbps for about 2 minutes, get happy and then BOOM, back to dial up type speeds, and yes my router is mounted outside, I have tried every single degree of pointing it, nothing seems to make it better

Can anyone tell me if my signal stats (above) are good or bad?
 
Well that's a straight out lie. I'm in Florauna and I still can't even open up Google
 
RamaPanga said:
In Centurion, still having the same issue, although

signal stats seem to be perfect.

View attachment 842839

View attachment 842845

Ping Stats:

Reply from 172.217.170.35: bytes=32 time=2720ms TTL=54
Reply from 172.217.170.35: bytes=32 time=2161ms TTL=54
Reply from 172.217.170.35: bytes=32 time=3328ms TTL=54


This has been going on for most of the lockdown period, and no reply from Rain. Biggest bull******* on the market. Non-existent support. Happy to deduct R999p/m and provide you with 0.62Mbps.

No and then, you might get and whopping 30Mbps for about 2 minutes, get happy and then BOOM, back to dial up type speeds, and yes my router is mounted outside, I have tried every single degree of pointing it, nothing seems to make it better

Can anyone tell me if my signal stats (above) are good or bad?
Click to expand...
Also Centurion. Full signal and zero throughput. I managed to get someone 2 weeks ago and they sorted me out. Lasted a week and back to crap.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter