Markinor and surveys

[MaD]

www.markinor.co.za

<b>"PATH: To give all our stakeholders the competitive edge"</b>

...by telling whole lies and half truths and obfuscating the reality of a situation, yeah definitely.

I have a survey of my own planned, but it doesn't involve anyone who is currently a Telkom customer. More I will not divulge in an open forum, but I will be consulting a few research companies about my survey. It'll be a <u>HELLKOM tribute</u> to all those Telkom yes-men who keep falling back on the 'well over 80% of our customers are happy' lip service. They are happy because you either asked the secretary questions, or they were trying to get you off the phone as quickly as possible.

A couple of weeks or a few months at the most we'll have the results. If the survey company wants too much I'll do it myself. Not that money is a problem, but then I have a better reason to spend more time telling the people some mighty interesting tidbits about our incumbent operator. The questions, and indeed the answers, will be mighty interesting. ICASA - please don't conclude that investigation just yet. All results will be 100% above board - nothing will be changed or tampered with (like Telkom did)... that wouldn't be fair.

BTW if there's anyone from Telkom here reading this at the mo, and you feel the urge to send me an e-mail, please do so at craigstevens@ananzi.co.za

Cheers

<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - www.hellkom.co.za</font id="size1"></font id="navy">

 

[kaspaas]

Markinor contacted a client of me this week for feedback on a new PABX system installed during March.

There are a few problems with the survey they were doing:

Firstly, it is such a long time since the installationw as done, that all the hardship they encountered during installation was forgotten.

Secondly, although the client who spoke to the lady at Markinor told her that he could only speak on the sales (excellent service) and administrative (reasonable service) aspects and that she shoul rather call me who handled the technical aspects (worst service imaginable!), she insisted that the same person has to answer all the questions.

Instead of getting honest straight factual feedback (as much as I can remember after all these months) on the terrible technical installation etc., they got a "not too bad because I don't know better" feedback.

I will not trust anything Markinor claims.

The ADSL survey was flawed in other ways - such as not asking people if they are of opinion that Telkom charges a fair price compared to the US where ADSL is available for US$30 pm or the UK where it is available at less than 20 pounds per month.



South Africa needs World Class Broadband at World Competitive Prices.

 

[dikbek]

Guys, ALL surveys are flawed. They are flawed simply by the questions that are not asked. How many times do we see things like which is better A or B? The simple choice of neither is not included either because the questioner hasn't thought far enough or, more likely, because it does not fit into the required result.

I am quite happy to answer 'neither' even if I have not been given that option, but then I suspect that the person running the survey chooses one of the boxes anyway

 

[James]

Hellkom, don't give rocks bout your suvey. they will still say that evry one is happy with them regardless. ICASA gets paid far to much i am sure from hellkom to even be a thorn. face it, there will be no change.

There is no peace without war!!!