Massive debit order fraud in SA – banks tell customers it’s their responsibility

[Kevin Lancaster]

Massive debit order fraud in SA – banks tell customers it’s their responsibility

An alarming figure of nearly one million debit order disputes are lodged every month as fraudsters increasingly gain access to the bank accounts of unsuspecting customers.

 

[The_Unbeliever]

Any chance of myself opening a case of fraud at the local cop shop? Or taking this to the small claims court?

 

[akescpt]

you process the fsuckn debit order. I haven't given my approval. the first time im aware of it is when it comes off my account. but im responsible? fsuck off!

 

[Venomous]

IMO....

(these scam artist have a bank account where these debits are processed too)

The debit orders should be reversed and all costs related to said debits should be deducted from their account. That way they can worry about the costs of their dishonesty.

 

[ponder]

It's easy to fix the problem, any debit order loaded by the bank should be approved by the customer on their banking portal. This would however require the changing of some legislation.

 

[1441568916]

And the legislation won't be changed, because, at the final end of the chain, the cANCer benefits.

 

[cozinsky]

you process the fsuckn debit order. I haven't given my approval. the first time im aware of it is when it comes off my account. but im responsible? fsuck off!

Chill dude.

 

[The_Unbeliever]

Chill dude.

No way.

This kind of thing never happened to myself, but I can understand the anger, it is quite justified.

 

[deweyzeph]

It's easy to fix the problem, any debit order loaded by the bank should be approved by the customer on their banking portal. This would however require the changing of some legislation.

There's an even simpler solution. Offer customers the option of not allowing debit orders to come off of their account at all.

 

[rsfriend]

IMO....

(these scam artist have a bank account where these debits are processed too)

The debit orders should be reversed and all costs related to said debits should be deducted from their account. That way they can worry about the costs of their dishonesty.

Unfortunately there's a simple way around that for the scam artists: just don't leave money in the account to which the DO's are processed.

Fixing this is going to take a combination of legislative and technology changes, which unfortunately still allows plenty of time for these criminals to continue stealing. I'd love to see several stories about these people getting convicted of fraud and spending time in prison.

 

[Ecco]

There's an even simpler solution. Offer customers the option of not allowing debit orders to come off of their account at all.

That wont work for most people.

Hope that customers have incontact messaging for transactions on their account. Should help spotting these issues. Doesn't help stopping them occurring in the first place.

 

[Spek]

I think the best way would be to get a token ring. When some company tries to make a debit order for the payments like DSTV, you first log into your online banking, go to the debit order pending page. There you can see all the pending debit orders. You click on the pending one and if you want to approve for it to take your money, you enter the digits in from your token ring. So if your pending debit orders are not approved in 7 days or so, then its been removed from the list,and you just need to call back the company to setup the debit order again.

 

[rph72]

It's easy to fix the problem, any debit order loaded by the bank should be approved by the customer on their banking portal. This would however require the changing of some legislation.

Yip, the same way a SARS eFiling payment is authorised. Surely it wouldn't be to difficult to implement.

 

[1441568916]

Its not difficult to implement, they just DON'T WANT TO!

 

[herbertk]

Its not difficult to implement, they just DON'T WANT TO!

Yup they make money out of it... both in charges and when you are not expecting debits and don't have enough cash...

 

[RazedInBlack]

Such arrogance from the banks!

 

[Kosmik]

No way.

This kind of thing never happened to myself, but I can understand the anger, it is quite justified.

R 8k a month man, R8 k! Sorry just been a victim lately and it will be the third month in a row next week, holding thumbs it's sorted now.

 

[Tweakd Out]

and all transactions under R100, does not get any notifications....FFS why.... properly too expensive for the banks and lucrative for cell phone companies

 

[ponder]

There's an even simpler solution. Offer customers the option of not allowing debit orders to come off of their account at all.

Well if you don't approve it there won't be any, so by default it's not allowed. Maybe I'm understanding you wrong.

 

[deweyzeph]

Well if you don't approve it there won't be any, so by default it's not allowed. Maybe I'm understanding you wrong.

The point of this entire discussion is that debit orders are being deducted from people's accounts despite them not giving their approval.