Hi @Mind the Speed and @TristiaanMTS
Hope you guys are well? So I previously logged a call about the high latency on Rocket League to EU servers and since my issue was resolved last time everything was fine for a while, but I see we back to over 300ms latency to those servers. It is worse now, where 2/3 games I will get latency of over 300ms.
I'm based in Durban on OpenServe and one of the game servers I connected to was 85.195.98.249.

View attachment 1742519

lg.mindthespeed.co.za:
View attachment 1742521
It's preferring the SAFE cable going to Singapore than I assume you playing on EU
 
So is MTS down?

My ONT Router, the power light is just blinking (its a Raycore).

No internet.
Hi Honorary Master.

It sounds like you might be experiencing an issue with your internet. To assist further and determine whether there's an outage in the area or if the issue is isolated, please log a fault by emailing [email protected].

Thank you!


Kind Regards
Mind The Speed.
 
Hi Honorary Master.

It sounds like you might be experiencing an issue with your internet. To assist further and determine whether there's an outage in the area or if the issue is isolated, please log a fault by emailing [email protected].

Thank you!


Kind Regards
Mind The Speed.
Your call centre agent just confirm there is a network outage
 
Any updates on IPv6 on Vumatel?
Hi @SkillBeatsAll

Thank you for your inquiry about IPv6 support.

We understand the importance of IPv6 and its role in modern networking. Unfortunately, we currently do not offer IPv6 support within our services.

We recognize the need for IPv6 compatibility and are actively exploring options to implement it in the future. We will keep you informed about any developments and provide updates on the timeline for IPv6 implementation.

We appreciate your understanding and patience as we work towards incorporating IPv6 into our offerings.

Regards,
MTS Team
 
I have been your customer for 5 years and I am satisfied with the service.

When I signed up you sent me a router, I assume it remains your property. What happens if it breaks? Are you going to replace it?
 
I have been your customer for 5 years and I am satisfied with the service.

When I signed up you sent me a router, I assume it remains your property. What happens if it breaks? Are you going to replace it?
Hi DS_,

Thank you for your inquiry.

When you choose our free router option, it comes with a one-year warranty. During this period, if our support team determines the router is faulty, we'll replace it.

After the first year, the router becomes your property. If it malfunctions after the warranty period, you can purchase a new router from our sales team([email protected]) or acquire one from any store.
 
Hi DS_,

Thank you for your inquiry.

When you choose our free router option, it comes with a one-year warranty. During this period, if our support team determines the router is faulty, we'll replace it.

After the first year, the router becomes your property. If it malfunctions after the warranty period, you can purchase a new router from our sales team([email protected]) or acquire one from any store.
Thank you for the response.

Please explain me how the router becomes my property. Do I have to send it to you in case of cancellation?
One person of your support team told me few years ago that I have to return it back. He referred to the link https://www.mindthespeed.co.za/terms-and-conditions
 
Thank you for the response.

Please explain me how the router becomes my property. Do I have to send it to you in case of cancellation?
One person of your support team told me few years ago that I have to return it back. He referred to the link https://www.mindthespeed.co.za/terms-and-conditions
Hi DS_,

Our cancellation policy requires the return of the router if you cancel your contract within the first 12 months. However, since you've been with us for over five years, which is beyond the warranty period, the router has become your property.
 
Mind the speed, youtube is playing at 240p and still buffering. Been like this whole day.
Hi @rh1

We are currently experiencing an outage on our bilateral peering with Google. This issue has been escalated to Google for immediate investigation.

As a result of this outage, we're observing a significant increase in traffic on our international paths. This is due to a large portion of Google content being served from international servers.

You may experience slower-than-usual speeds when accessing Google-hosted content.

We apologize for any inconvenience this may cause. Our engineering team is actively working with Google to resolve the issue as quickly as possible.​
Started​
November 09, 2024 4:47 PM GMT+2​
 
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Seems to me there is a bigger problem, since I have basically been without internet most of the day.
Hi rh1 , haven’t had any issues but have noticed the occasional buffering on YouTube since yesterday which I presume is related to the Google issue.
 
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Hi rh1 , haven’t had any issues but have noticed the occasional buffering on YouTube since yesterday which I presume is related to the Google issue.
It was my mistake, saw only yesterday I owe them R40, I paid for who knows why the old price of R895 at month end. Paid R60 yesterday, since my calculations R895 plus R60 equals R955, their current monthly price. Did not expect them to cut the internet for R40.00. On a Sunday when you cannot contact them.

Oh well. I know its my fault, but cannot help but be a bit peeved off.

Last week was one of the busiest weeks, so did not check my emails.
 
It was my mistake, saw only yesterday I owe them R40, I paid for who knows why the old price of R895 at month end. Paid R60 yesterday, since my calculations R895 plus R60 equals R955, their current monthly price. Did not expect them to cut the internet for R40.00. On a Sunday when you cannot contact them.

Oh well. I know its my fault, but cannot help but be a bit peeved off.

Last week was one of the busiest weeks, so did not check my emails.
Funny enough, the only reason I checked my emails was to see if there was any network status updates.
 
Hi @rh1

Hope you are well,

Our billing system does run automatically when blocking accounts unpaid by the 10th of each month. If the payment was done via your customer portal the account would have unblocked your as soon as payment have been successfully. If you paid via EFT please make sure you have forwarded your POP to [email protected] or [email protected] to unblock you account.
 
Hi rh1 , haven’t had any issues but have noticed the occasional buffering on YouTube since yesterday which I presume is related to the Google issue.
Correct the Google issue is still on going. We are still working to get the issue resolved. We will be providing updates on our status page for all clients to see.

Mind The Speed Status Page
 
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