"Moving Fibre" to a new premesis (Cool Ideas on Vumatel)

[Totempole]

A friend of mine has recently moved to a new place. At the old place he had Vumatel Fibre with a Cool Ideas account (Still currently active). The new premises currently has Vumatel available in the area, but no CPE has been installed as yet.

Also, although Vuma states the new location is Fibre ready, Cool Ideas's coverage map doesn't show it yet, and as far as the outside wall boxes go, they've only been fitted on the other side of the road apparently, not sure if that's important.

Anyways, he'd really like to get everything set up ASAP, and he's happy to pay the Vuma installation cost in order to get it done.

The question is, what is the best way to go about this.

Basically it's down to these options:

1. Somehow migrate the current Cool Ideas account provided they're willing to arrange the necessary installation etc.

2. Just Cancel the Cool Ideas account and sign up again from scratch. (May be an issue since Cool Ideas still hasn't acknowledged coverage)

3. Sign up with Vox instead, take the free installation with 12 month clawback and let them sort everything out (Their coverage map is up-to-date). He's happy with Cool Ideas though and he's pretty big on gaming, so latency is important.

Any recommendations and input on this would be much appreciated.

Perhaps @PBCool can help?

Thanks in advance.

 

[rubber_otter]

Forget about CISP and get Vumatel to get the fibre installed and get an Object (VT) number.
Give CISP the new Object (VT) number and have them activate it in their COS portal.

 

[LOTR]

Also, although Vuma states the new location is Fibre ready, Cool Ideas's coverage map doesn't show it yet, and as far as the outside wall boxes go, they've only been fitted on the other side of the road apparently, not sure if that's important.

Per above - no outside box generally means no Vuma trenched fibre. However, they may be sharing a box with the neighbour (seen this in a few areas), or are on aerial.

 

[Totempole]

Per above - no outside box generally means no Vuma trenched fibre. However, they may be sharing a box with the neighbour (seen this in a few areas), or are on aerial.

Well, I called Vuma, and they're adamant that it's all live and ready for Fibre. They said something about there being an access point. That no box didnt mean that the infrastructure isn't there.