Dude , the post is in frustration with regards to your billing department where it takes ages to get anything done but very conveniently MTN will deduct money or send a bill for services rendered.
Why is the reverse not true in terms of passing credit to the customer.
In January this year I had a dispute with billing and regarding calls to MNP port desk for almost R1200 and all I got from Billing was the arrogance of pay your bill or else.
The fact that the MTN provider I gave MTNSP information of who caused the whole mess (nothing was done with the info and I was suckered into paying the bill because if I don't pay then my lines get cut)
So excuse my sarcasm and crap attitude because everytime I follow official channels on MTN's websites and info lines to correct the errors I pickup then diddly squat gets done and I end up paying for the inefficiencies of someone or some department who does'nt follow up on my valid billing queries.
I cant recall how much times from MTN active I send secure messages to i don't know who when I see or query a bill and nothing gets done about it , my account manager changes every month , trying to get hold of them via cellular , sms , email is futile since they tend to reply 60 days later.
This is why I am so full of crap and gatvol , Canal Walk-Walkin does'nt even ask me to rate service anymore because they know of all the stuffups.
Why is it so hard for MTN to get back to a subscriber when there is a valid billing enquiry and why do I have to log complaints on hellopeter.com to get a response.
Is my contact to 808 not enough , do I have to travel to 14th Avenue Roodepoort just to sort out stupid issues that could have been solved properly from the word go if the right persons dealt with the enquiry.
Do I have to know the CEO or CFO just to get service , hell at times MTN is worse than Telkom ( this is why I say I dread dealing with the company over the phone and in person )
Regardless of all that , for the persons on this BB who are employees of said company to be offended by what I say means that there is something seriously wrong with the companies policies , but what do I know , I am just a dumb sucker who overpays his MTN bills by R50 a month just incase there is a hidden charge and mostly on time without fail ( in reality I guess I'm the fool and yet another big firm makes money by making me a sucker and a few others like me )
There are plenty such complaints (valid) on this BB and yet nothing is done about it , yet more billions in profit are posted but nothing is given back , a simple ( we were wrong and will pass credit where it is due ) would be appreciated like I appreciate MTN monthly by paying my bill on time.
Been with the company as a subscriber for 9 years and each month it gets harder and harder to deal with them ...
Feel free to contact me via pm if you want to hear more ...
yeah i had no idea he would take such an upside down with me in this regard, consider me quiet with regards to further communication on this topic.
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