MTN Active Error

[xrapidx]

Hi Guys,

Does anything get the following error when using MTN Active:
"Your Account is not in a legal state. Please consult your MTN representative or phone 808."

This happens when ever I do things like like on "Active Services"

I have now been trying to get an answer from MTN for over two weeks without success.

Thanks.

 

[davidwza]

seems to be working ok for me, however when i logged in last week to check my unbilled balance it said i had used my entire bundle - 1gb and promo bundle of 1 gb which prompted me to go and purchase extra data on my other sim so as to avoid the out of bundle rate, when i just logged in it said i still had 800mb available on my contract bundle which is weird - something is not right with MTN Active.

 

[Pitbull]

Hi Guys,

Does anything get the following error when using MTN Active:
"Your Account is not in a legal state. Please consult your MTN representative or phone 808."

This happens when ever I do things like like on "Active Services"

I have now been trying to get an answer from MTN for over two weeks without success.

Thanks.

Your account needs to be out of the nursery state before you can utilise MTNactive.

Meaning:

Your account needs to be current and older than 3 months

 

[xrapidx]

Great... so why couldn't anyone just tell me that? *sigh*

The 808 call center seems to be seriously under-trained. So far I've phoned them for three things, and they've been unable to help me each time.

 

[davidwza]

Now I am really confused - I have 800MB remaining on my data bundle, 1gb remaining on my promotional bunle but i have been billed for 450Mb of data - what gives, can someone give me clarity on this.

 

[Pitbull]

Now I am really confused - I have 800MB remaining on my data bundle, 1gb remaining on my promotional bunle but i have been billed for 450Mb of data - what gives, can someone give me clarity on this.

Hi David.

We'll have to wait for the invoice to close. Once that has happened I can have a look at your account and credit the amount if need be. You're referring to a running invoice. Nothing I can do on a bill that wasn't invoiced yet.

 

[Malasius]

Great... so why couldn't anyone just tell me that? *sigh*

The 808 call center seems to be seriously under-trained. So far I've phoned them for three things, and they've been unable to help me each time.

haha same with me. Damn you cant get any answers out of them. quite shocking!

 

[Malasius]

Your account needs to be out of the nursery state before you can utilise MTNactive.

Meaning:

Your account needs to be current and older than 3 months

Thanks for the info!