MTN and No Service - iPhone5

[Cassady]

Hello all,

I've been trying to work out if the Vodacom iPhone 5 /No service issue is equally applicable to MTN? Cannot seem to find too much about it - so presumably not?

The wife's iPhone5 has been getting the No Service icon quite a few times, periodically during the day, of late. And it's dropping a ridiculous amount of calls - not that the two are necessarily related.

She's on MTN obviously.

I might have misunderstood - but trawling through the Vodacom No Service thread - it appears that the phone must be activated as a LTE phone with the service provider? Is this correct? And that when it is - the APN(?) Settings info changes to include LTE as a prefix/suffix? Can someone please clarify - do you want it to be activated - does that solve the No Service problem, or is the latter caused because the APN settings are set to LTE, and the lack of LTE coverage is what is causing the issue?

Reason I ask is that I checked the wife's APN settings - and it makes no mention of LTE - which I presume means her phone has not been activated as a LTE device with MTN? So do I call them up and do this, or let things be as they currently are - since doing the latter might makes things worse?

Any clarification will be greatly appreciated!

 

[3Gee]

reset your network settings , this might solve the problem

 

[Cassady]

reset your network settings , this might solve the problem

Thanks. We hard-booted, and it did the trick then. But still hoping to get clarity on whether or not I'm understanding the Vodacom issue correctly - so as to decide if I need to give MTN a call, and have her phone activated(??) as a LTE device(??)...

 

[dh_za]

Hi Cassady .
i would be curious to know what Carrier setting you are on ... 14.0 or have you upgraded to 14.1 ?
if you are in 6.1.3, then you will be on the new 14.1 setting which seems to be the problem ..... well for vodacom anyways

 

[Cassady]

Hi Cassady .
i would be curious to know what Carrier setting you are on ... 14.0 or have you upgraded to 14.1 ?
if you are in 6.1.3, then you will be on the new 14.1 setting which seems to be the problem ..... well for vodacom anyways

Thanks for the reply... Wife's phone still on MTN 13.0 as the carrier setting, and on iOS 6.0.2 (10A551)... So quite a few behind, by the looks of things... Stuck between a bit of a rock and a hardplace at the moment... Cannot decide if I should just pull the trigger, but the fear of a No Service issue, will be a bit of a downer, to put it mildly...

 

[tjiPPi]

I have an iphone5 on MTN.
Running IOS 6.1.3 and carrier settings 14.1

I get the damned no service thing about 3 or 4 times every day or two.
I have the LTE Enable option off in settings and tried resetting the network settings multiple times to no effect. Sometimes it helps to switch the phone off and on.

What I have found it that the no service thing happens only in areas with about 2 bars or less of signal strength when the phone switches between 3G and edge. I.e. after it goes from 3G to edge it will give the no service message after a very short while.

Setting the LTE Enable option to on seems to worsen things.

 

[Cassady]

I have an iphone5 on MTN.
Running IOS 6.1.3 and carrier settings 14.1

I get the damned no service thing about 3 or 4 times every day or two.
I have the LTE Enable option off in settings and tried resetting the network settings multiple times to no effect. Sometimes it helps to switch the phone off and on.

What I have found it that the no service thing happens only in areas with about 2 bars or less of signal strength when the phone switches between 3G and edge. I.e. after it goes from 3G to edge it will give the no service message after a very short while.

Setting the LTE Enable option to on seems to worsen things.

Yoh. Not good. Thanks for the reply. Think we will wait then... :wtf:

 

[Dubai]

I have an iphone5 on MTN.
Running IOS 6.1.3 and carrier settings 14.1

I get the damned no service thing about 3 or 4 times every day or two.
I have the LTE Enable option off in settings and tried resetting the network settings multiple times to no effect. Sometimes it helps to switch the phone off and on.

What I have found it that the no service thing happens only in areas with about 2 bars or less of signal strength when the phone switches between 3G and edge. I.e. after it goes from 3G to edge it will give the no service message after a very short while.

Setting the LTE Enable option to on seems to worsen things.

Hi bud
I experience the same problem on Mtn
I'm on iOS 6.1.3
Got LTE off
Got same issues daily
Not only that's
People say trying to call me sometimes but can't get hold of me because my phone is off meanwhile the phone is on and not receiving calls
Also many people complaining they can't hear me network is bad on their side
I know it's because the network is 2 bars only
This LTE nonsense is annoying me

 

[Cassady]

Popped in to V&A iStore over the weekend, queried if they have heard of MTN/No Service issues... Said they were familiar with problems with Vodacom, but nothing really with MTN. Very friendly chat - but basically came away with the sense that the primary issue lies with the SP.

So went in to MTN in the V&A. Even though the MTN person "has been in the industry for many years", he didn't really have much information or knowledge about the LTE issue, and was quite defensive about why MTN was considering charging for it as a VAS, when Vodacom was not planning on doing the same...

The end-result, as was to be expected, it's not MTN, it's the iPhone5....

So I'm no clearer on whether I should upgrade the wife's iPhone5 to all the latest settings - and am further confused by a friend who is on MTN and has the 5, with all the latests settings, and experiencing no issues at all (based in Cape Town CBD)...

 

[akescpt]

had problems on sunday. had to reboot twice before i had service. iphone the best thing since sliced bread my ar$e.

 

[Uli]

afik, my iphone works perfectly on CellC

 

[Jladan]

So I went in to a mtn store with my questions , apparently all will be resolved by getting a lte sim. Fantastic ! I say swap the sim! Unfortunately I to get a new lte sim I need to re rica and provide barcoded id etc. W. T. F. Mtn's inability to support a launched product means I now have to jump through tons of hoops just to get a working product. Secondly ? Surely enabling lte is just a switching an account and has nothing to do with a nano sim ?

 

[akescpt]

For sims I think that documentation is required. So the 'no service' is caused by LTE? Sometimes my no service episodes are in edge areas so I'm not convinced its that.

 

[akescpt]

Just had no service again. Came online by itself. No LTE here.

 

[Dubai]

Everyday story no service issues

 

[Jladan]

So interestingly I enabled LTE on my phone. There was no need for a sim swap, just called 808 in store after having to explain to the helpful service person at the store what LTE was, while the huge LTE promo video was playing behind him

That delightful experience aside, I now get 18 mbps down on my Iphone 5, oddly enough the signal strength seems to have improved in the usual places I frequent, where i was only getting edge I now get usable speeds and for the first time in ages I had an entire day without a single no service issue. Granted a single day probably isn't a decent sample so I'll keep this thread posted.

Interesting anyway

 

[akescpt]

so your saying i just need to enable LTE? i thought you 'needed' a simswop?

 

[3Gee]

Is the MTN nano sim 128k or 64k which Voda issues


Sent from my iPhone using Tapatalk 2

 

[Cassady]

So much misinformation. It boggles the mind that MTN (and the others) cannot simply issue a proper statement / setup a website (that is actually updated) explaining what, why and how. I mean seriously - how difficult could this be?

I guess the 10-odd people who have an iPhone5 in South Africa, do not make them enough money to worry about. Maybe if more than 10 people bought an iPhone 5, they would become more proactive. Oh, wait... Ffs.

 

[Jladan]

So much misinformation. It boggles the mind that MTN (and the others) cannot simply issue a proper statement / setup a website (that is actually updated) explaining what, why and how. I mean seriously - how difficult could this be?

I guess the 10-odd people who have an iPhone5 in South Africa, do not make them enough money to worry about. Maybe if more than 10 people bought an iPhone 5, they would become more proactive. Oh, wait... Ffs.

So the saga continues, with LTE enabled on my account I do seem to get much better 3G signal and speed (subjectively of course), what has now transpired though is I DO need a SIM swap to receive LTE as I have a 64k sim, None of the stores in the Fourways area could verify this though.

I eventually had a VODACOM store dude verify that I have a 64k SIM!

After verifying this I went back AGAIN to the useless MTN stores (I now been to 3 in my area) to demand a SIM swap up to the 128k SIM, guess what? 2 stores had never heard of a 128k SIM, and the one that supposedly had stock only has 64k SIM's. They were totally about to install it in my phone when I told them to F off and find me an actual 128k SIM.

So now I am waiting patiently to find a MTN store that
A) has actually heard of LTE. The huge promo vid on their screens are a serious hint in my book.
B) Actually understands what is required to enable it.
C) Understands what a 128k SIM is
D) Actually Stocks aforementioned SIM
E) Can actually perform a SIM swap (At this point I'm under the impression all MTN store staff do is phone the call center for a walk through, I suspect they might also require this for difficult tasks like walking and breathing)

Next on my hit list is Nicolway. I am praying that this store in a supposedly high tech area has some staff that can rub two braincells together.

Total time invested at this point to enable LTE? 6 hours
I'm also feeling like MTN should be paying me as I am educating their staff on their products. FFS!