MTN billing and debit order issues

[hashbrown99]

So MTN has not run their usual debit order against my bank account. Found this strange as it is usually one of the first to go off. Check my statement/invoice from them and discover it's a grand total of R7.05 instead of my usual R1400 :wtf:. Would love to celebrate this early Christmas pressie but know that this has to be a mistake despite confirming this amount with 808 and self service option. As usual their support has no clue.

Am waiting feedback from them after a Twitter complaint.

Has this happened to anyone else this month or is there someone on this forum who may know what is going on?

Ta

 

[Venomous]

(a few years ago....)

2 years running, in Jan, my debit orders were not run, there was more than enough money.

So I told them to cancel my debit order, and have been paying via eft since.
on renewal I draw a line through debit details and write "as before"

only thing is that your contract must be older than 6 months before they will allow DO cancellation.

 

[animehero]

(a few years ago....)

2 years running, in Jan, my debit orders were not run, there was more than enough money.

So I told them to cancel my debit order, and have been paying via eft since.
on renewal I draw a line through debit details and write "as before"

only thing is that your contract must be older than 6 months before they will allow DO cancellation.

How did you request DO cancellation?

And where would one find the EFT details for them?What ref do you use?