MTN Black Friday Discussions

I.am.Sam

Honorary Master
Joined
Jun 14, 2011
Messages
89,151
people, anyone manage to upgrade to the 199 package by calling retentions ?
 

airborne

Honorary Master
Joined
Jul 13, 2007
Messages
12,730
I couldnt enable it so after logging a ticket I was told you can't have both services simultaneously. I'll find the email
Seeing the basic data bundles on these packages are so much higher another prepaid sim added as a Datashare will work as well as a dual sim.

I'm busy upgrading and the lady said only the package is being upgraded they don't change the dualsim settings.


MTN is most likely using this opportunity to remove the dual call sims from customers who are renewing
Another poster said his worked after upgrading so hopefully they do still work.
 

airborne

Honorary Master
Joined
Jul 13, 2007
Messages
12,730
Has everyone been charged the R105 upgrade fee, I was when doing my upgrade in store, tried refusing but no dice.
 

ebendl

Expert Member
Joined
Sep 27, 2004
Messages
4,344
Has everyone been charged the R105 upgrade fee, I was when doing my upgrade in store, tried refusing but no dice.

This is the first time in 2 weeks of BF and CyberMonday speculation that I've heard about this.
 

xtc-zn

New Member
Joined
Dec 8, 2016
Messages
1
Retentions initially offer you the 20G+20G (10G + 10G + promo 10G + 10G) for R149, I told them I heard the same deal is R99 for existing BF customers...agent asked me to hold and got back to me and confirmed I can upgrade to the 20G+20G for R99...so I basically got R50 off the deal they offered by telling them I saw it for R99. Long wait at retentions but the call is free if you calling from your MTN number and well worth it if you know all the deals available to BF customers.
 

moedawood

Senior Member
Joined
Apr 20, 2016
Messages
846
Wasn’t aware retentions offered deals. Anyways. I took the R 149 20GB + 10GB deal. My dual call still works after the upgrade.
 

wizardofid

Executive Member
Joined
Jul 25, 2007
Messages
8,006
Yay almost sorted.

They loaded missing prorate night express, they phoned me and will be adding the normal night express, as well as changing the expiry date of those missing bundles.Bad form from MTN that it had to be escalated in such a manner, I did apologize for having to resort to such extreme measures to have a relative simple support escalation brought to their attention they actually thanked me, for doing so.

Great, the bigger question why did it happen in the first place, and how will you fix it.
 

PPogba

Well-Known Member
Joined
May 9, 2018
Messages
117
Retentions initially offer you the 20G+20G (10G + 10G + promo 10G + 10G) for R149, I told them I heard the same deal is R99 for existing BF customers...agent asked me to hold and got back to me and confirmed I can upgrade to the 20G+20G for R99...so I basically got R50 off the deal they offered by telling them I saw it for R99. Long wait at retentions but the call is free if you calling from your MTN number and well worth it if you know all the deals available to BF customers.
Currently on hold on 135 for 10min, lets see if I am as lucky as you with the R99 offer
 

Leisure Larry

Senior Member
Joined
Dec 12, 2013
Messages
552
Same deal. Better priced @ retentions

So are the R99 and R149 deals the same (apart from the cost, obviously), or does the R99 one have less data?
IIRC the R149 deal is 10GB + 10GB night + promo 10GB + promo 10GB night (so effectively 20GB + 20GB night)
 

shamalh108

Well-Known Member
Joined
Oct 5, 2010
Messages
139
Does anyone have any certainty around the validity of the BF2016 upgrade deals? Some said till today, some till end of November, and now till February 2019.
 

uzairb

Well-Known Member
Joined
Dec 12, 2012
Messages
207
Still haven’t renewed my 3 BF2016 lines.

The Retentions team took my details on Friday said they will try to get the 40gb+40gb plus 600min @ R199. Was told will get a call by this week Tuesday.
Called today to follow up, retentions said they have not received feedback as yet.
Will call daily to follow up, not going to renew till they provide a response
 

Soapy_Bubbles

Well-Known Member
Joined
May 24, 2009
Messages
320
You sure this is the case? The guy I asked at the MTN store said these were "data only" sims and the only way one can make calls is if they load prepaid. No way to load a monthly minutes bundle or be billed by your credit limit. I specifically asked about those options.

Anyone else know if this is possible?

I did
 

Speedster

Honorary Master
Joined
May 2, 2006
Messages
14,639
Wasn’t aware retentions offered deals. Anyways. I took the R 149 20GB + 10GB deal. My dual call still works after the upgrade.
My dual sim has died. It shows no data / minutes available while the primary sim seems to be working 100%
 

Speedster

Honorary Master
Joined
May 2, 2006
Messages
14,639
Retentions initially offer you the 20G+20G (10G + 10G + promo 10G + 10G) for R149, I told them I heard the same deal is R99 for existing BF customers...agent asked me to hold and got back to me and confirmed I can upgrade to the 20G+20G for R99...so I basically got R50 off the deal they offered by telling them I saw it for R99. Long wait at retentions but the call is free if you calling from your MTN number and well worth it if you know all the deals available to BF customers.
So bummed I missed this. I took the R149 deal
 
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