Sign up with GoogleSo I get a new MTN pre-paid sim, put it in my phone and it won't connect on the myMTN and internet APN's.
Call the call desk, listen to the most distorted music I've ever heard, speech is fine. After holding on for how long, get the standard, nauseating 'yellow' and promptly get cut off.
Call back, eventually (after listening to the same distorted music) speak to Sizwe Ngobo. Ask him if the sim is enabled for data and what the APN settings should be. He does not understand the question. Eventually, after reading me all his standard scripts, I insist I need to speak to someone with a brain cell who understand terms like 'internet', 'VPN' and 'data'. These words are just to big for them. Then the clincher.....
I'm not allowed to call for data support from the same number I'm requesting support on. I must put the phone down and call from another number. He's not allowed to transfer me....bloody hell!
After throwing my toys, I speak to his supervisor, Bryan, who tells me the same story. I'm not allowed to speak to the data help desk, but in my case he'll mail them to ask if I can talk to them.....
So, as I'm typing this, I'm om hold waiting for them to answer Bryan's mail. Hopefully they read their mail every now and then and decide my question is important enough to warrant their important time.
ALL I WANT IS A SIMPLE ANSWER. WHY MUST I BEG MTN TO HELP ME SPEND MONEY WITH THEM????????????
Where ever have you heard of this absurdity that you must mail someone to ask if you can call them?
Still holding....
Call the call desk, listen to the most distorted music I've ever heard, speech is fine. After holding on for how long, get the standard, nauseating 'yellow' and promptly get cut off.
Call back, eventually (after listening to the same distorted music) speak to Sizwe Ngobo. Ask him if the sim is enabled for data and what the APN settings should be. He does not understand the question. Eventually, after reading me all his standard scripts, I insist I need to speak to someone with a brain cell who understand terms like 'internet', 'VPN' and 'data'. These words are just to big for them. Then the clincher.....
I'm not allowed to call for data support from the same number I'm requesting support on. I must put the phone down and call from another number. He's not allowed to transfer me....bloody hell!
After throwing my toys, I speak to his supervisor, Bryan, who tells me the same story. I'm not allowed to speak to the data help desk, but in my case he'll mail them to ask if I can talk to them.....
So, as I'm typing this, I'm om hold waiting for them to answer Bryan's mail. Hopefully they read their mail every now and then and decide my question is important enough to warrant their important time.
ALL I WANT IS A SIMPLE ANSWER. WHY MUST I BEG MTN TO HELP ME SPEND MONEY WITH THEM????????????
Where ever have you heard of this absurdity that you must mail someone to ask if you can call them?
Still holding....
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