MTN.co.za website Fail

[Worf]

I am so irritated,

I go to logon to mtn.co.za, get a popup, that tells me I need to request my new logon details. Which I do.

Follow the whole process of again entering my information. At the end I get a pop-up that say :

A OTP (one time pin) will be sms'd to you, which I never received. Wait like 15 min try again and still nothing.

So I call 808 which directs me to 1555 and get a help desk person. Who kindly tells me there is a technical problem and I must try again in 2 hours. WTH!!!

I could careless in 2 hours time,...... FAIL

 

[Shard]

I am so irritated,

I go to logon to mtn.co.za, get a popup, that tells me I need to request my new logon details. Which I do.

Follow the whole process of again entering my information. At the end I get a pop-up that say :

A OTP (one time pin) will be sms'd to you, which I never received. Wait like 15 min try again and still nothing.

So I call 808 which directs me to 1555 and get a help desk person. Who kindly tells me there is a technical problem and I must try again in 2 hours. WTH!!!

I could careless in 2 hours time,...... FAIL

Try update your email on your profile, then you'll scream.

 

[Thor]

sounds right to me, oh wait you thought they were world standard ? no no no

 

[CrazyBob]

MTN's website has never, over the many years, worked properly for me. Endless issues with logging in etc... nothing new there.

 

[Marcan]

MTN's website has never, over the many years, worked properly for me. Endless issues with logging in etc... nothing new there.

+1, And very, very s
l
o
w.

 

[die_koos]

I've had the same issue now for a couple of months, tried calling the call center - got stuck on hold for way longer than anyone should have to just to end up speaking to somebody with no clue how to resolve the issue. I cannot wait for my current contract to run out....... not that I think any of the other networks are any better, but at least if you go prepaid you can switch to whatever network seems to be better at that stage.

 

[Worf]

Well my contract is up soon, wondering if it's worth porting to vodacom, I have my reservation about going to Cell C.

 

[Thor]

Vodacom is the best.

It's always been between MTN and Vodacom imho, don't think the other two Cell C and Telkom can be in the same sentence