MTN may not have reported multimillion-rand WASP fraud on its network

Do you guys have proof of this fraud you are accusing them of
 
Jan said:
Multimillion fraud on MTN's network may be unreported

MTN refuses to say whether it has reported millions in fraudulent transactions and airtime theft on its network

Over the last fifteen years, large amounts of airtime have been stolen from MTN subscribers through fraudulent subscriptions.
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The thing with fraudulent subscriptions is that 99% of the people being nailed won't pick it up/realise.

I'm on pay as you go with both MTN and Vodacom. I'm on pay as you go for a reason. Never another contract for me with any cellphone company that can just bill me for **** and automatically I pay. Nope.

Pay as you go and I keep a beady eye on stuff. In control and loving it
 
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It is unclear why MTN is opting to explain the process of reporting fraud rather than say whether it has reported the fraud.
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Could be that they knew about it but decided against reporting it because they benefitted from it?
 

R119 p/day content charges added to fixed LTE sim that has not left the router

Hi, Hoping for some advice on how to handle this problem. R119 p/day of content charges have been added to my MTN contract which is a Fixed LTE sim card that sits inside a router 24/7. It never gets used beyond that (I don't even know the number off hand), and it could not possibly have...
mybroadband.co.za mybroadband.co.za

So far, MTN has admitted to me that their system automatically resets your content charge limit to R2000p/m when processing a contract renewal. They can provide no proof that you consent to them changing these limits.

Apparently I was somehow "subscribed" to all these services for ~a year, but I didn't even know as the fixed LTE sim card sits in a modem and I never check the SMS messages on it. I was never charged for any of these due to my content charge/WASP limit set to R0 p/m. Hence, all these charges "coincidentally" racked up the same month that I renewed my fixed LTE contract with them.
 
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J&B said:
The thing with fraudulent subscriptions is that 99% of the people being nailed won't pick it up/realise.

I'm on pay as you go with both MTN and Vodacom. I'm on pay as you go for a reason. Never another contract for me with any cellphone company that can just bill me for **** and automatically I pay. Nope.

Pay as you go and I keep a beady eye on stuff. In control and loving it
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MTN

Take ZAR600 off my SA account every month, and we contact them, and the bank reverses it.

The thing is, I cancelled three years ago -

I wonder how many other people they take debit orders from that are no longer customers?
 
And this is why I dont use contracts, let alone MTN.

THEY DONT GIVE A SH-T sorry.

So we had 2x phones stolen at Canal Walk. We marched straight to the MTN store, system was offline at one so went to another. Agent laughed at us, system offline, not their problem. We couldnt block the number because it was offline for updates. Finally at 5PM the next day, after about 30 calls to them, they blocked my simcards. Total bill from 7PM previous day to 5PM the next day came to R1800 for one and R1300 for another. Immediately (although it wasnt month end) the R3100 went off my bank account. MTN refused to credit me even though it was their fault that they couldnt block, even when their system was back online at 10am the following morning, and they only blocked it at 5PM after numerous calls to confirm where we found out it wasnt done.

SO THEY SUFFERED NO LOSS AND I TOOK THE HIT OF R3100 from them. They refused to refund saying its my fault that phones got pickpocketed, and that there systems frequently go offline. The agent in the one store even told me it's not his problem and I should get LOST as they frankly cant be bothered. YES MTN CANAL WALK ARE TOTALLY PATHETIC.

So by the next day, I closed my MTN contracts. Paid a hefty fee and waived them with a middle finger. I refused to ever have something to do with them.

So in all honestly, there will be millions of fraudelent transactions, but as long as they themself dont make a loss, even though their clients do. THEY DONT CARE.

And I knew someone that worked at a WASPS before. MTN was like a goldmine for them. They generally ignored all client requests to cancel the airtime subscriptions.

I have to say, I have never had an issue with Telkom since, as I now use them. And quite honestly, they are far quicker to assist. (even though some still hate them). For me they work, and they work well. So if MTN were to take over TELKOM, then I may as well find a foreign provider with roaming in SA.
 
  • Wow
Reactions: ccj
eMTyN don't give a dam as long as you use their services and pay they don't protect their clients or give a shyte.
 
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I activated a bundle using ussd, using an old, pre-gprs phone, as I was transferring the sim to a dongle. I then got an sms to say it was activated and then a message to say it was depleted, a few seconds later. I hadn't yet turned the dongle on. The call centre tried to blame me, rather than trying to investigate. It was my last night with my mother while she was alive and I was trying to send a work email so I could spend time with her. I couldn't port out of MTN fast enough after that.
 
All the anecdotal reports one sees online suggests that fraud is a certainty amongst mobile operators. Between the WASP issue and disappearing data and airtime issues, mobile operators might be the biggest and longest running salami slicing operations ever. Only the degree of fraud is unknown, but I'd wager a bet that the most profitable operators are also the most fraudulent.
 
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