I have loaded 5gb from FNB prior to the update just in case. I took into consideration that the total capacity of the older phone was 27GB with the larger portion on that being transfered via the MAC.What do you mean by this? Do you mean you had a 5GB data bundle on the phone?
The MTN credit limit is unfortunately not real time, so one can go over it. That why I love Telkom on mobile, their billing is realtime and one can set your account to stop from going out of bundle.
For the previous 11 months the account was R599 or there about.i'm still shocked his daughter as a 12K limit
I have a R1 limit
No, the phone was mostly around me far from the MAC so there is no chance that occurred.Did you possibly leave the iPhone connected to the Mac via USB while downloading those songs? You could’ve been hostpotting to the Mac overnight then which may have updated or something?... I know my iPhone is setup to do this
I reckon the credit limit is the only chance. On the breakdown I have though all the data is Itunes related, it definately looped though as the full 160 odd GB was not transfered to the phone. After the update only 25GB of the phone capacity was used so its anyones guess what happened to the rest.The utilization on the billing seems to be 500mb per entry - that’s basicaly every 1.5-4 minutes which isn’t a problem for modern phones. The old phone had 27GB of data storage used so it’s not unusual and the new phone was probably downloading the data from the online backup. From the log posted it doesn’t seem that “looping” is happening as the entire url needs to be considered. My advice would be to focus on the credit limit aspect in your fight.
There wasnt really a fight since their response at the time was final. I didnt lawyer up at the time but now that I keep getting called by them for contract renewals I am going to take action.When was this error discovered? Billing is from 2016 so have you been fighting it since then?
you sure the Limit was in place - past experience when you upgrade they reset that limit and you need to reactivate it.For the previous 11 months the account was R599 or there about.
Doesnt seem the limit helped me much regardless since they will let it run to any amount and then the onus is on you to prove why it shouldnt have.