MTN - recharging with airtime - Airtime disappears without trace

Dee6977

New Member
Joined
Feb 10, 2016
Messages
4
#1
I have noticed something strange with MTN, not sure with other providers.
When charging your MTN account (prepaid) with airtime, and moving on to buy a data deal....it all of a sudden says you have insufficient airtime to purchase the deal!
When checking balance I have an amount missing.
For example: (one example of many incidents) - I bought R45 at BP last week. Switched of Mobile data...recharged my MTN prepaid account. I should have a balance of R49 in total - When checking balance i only had R11 - Explain what happened to the rest!?

I did explain this to MTN shop in Fourways and was told I must switch off mobile data (Which I always do!) and check for subscriptions....which I have none of...!

This has happened many times on different occasions and I am not the only one.

Anyone else with this issue?
 

RedViking

Executive Member
Joined
Feb 23, 2012
Messages
8,970
#2
Dial *141*5# and Option 2 (Content Services) , cancel all the WASP you are subscribed too.

Even if you didn't do it, just go and check.
 

Gudnews

Well-Known Member
Joined
Oct 13, 2014
Messages
331
#5
MTN always stealing my R5 recharge I use to keep the sim active. I'll check that WASP thing out though.
 

Vir149

Active Member
Joined
Sep 12, 2012
Messages
92
#7
I'm also having an issue with my MTN prepaid airtime disappearing, however it only happens when I have my mobile data switched on.
For example; I'll check my airtime balance with mobile data off and it'll show Airtime: R50, Data: 100mb. Switch mobile data back on and it'll now show Airtime: R0.00, Data: 100mb. :wtf:
It's got to the point where I can only make a call when my mobile data is off....really frustrating :confused:
 

HoosenE

Active Member
Joined
Mar 11, 2014
Messages
41
#8
Had the same thing happen to me last weekend, over R200 Airtime disappeared, even bought a 50mb data bundle for the day which also disappeared, even thought I use the Axxess APN to provide my data
 
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