MTN Service? Don't make me laugh!!!

[sbloomer]

I posted this to hellopeter, verbatim bacause I'm not a happy bunny...

I have come to the conclusion that MTN has the worst customer service of any company I have had the misfortune to deal with! The lies, untruth, misinformation and just plain ignorance that is pervasive at MTN is truly beyond belief!!

For the last 5 days I have been trying to get information on the iMate phones (specifically the K-Jam or JasJam) available on a ProCall 120 upgrade. This was my first mistake - assuming I would get decent service as a contract subscriber since May 1997. I have phoned virtually every MTN shop in Cape town for information and get many conflicting asnwers, but the main one is nope, you will not get a K-Jam (all sorts of stories about discontinuation, HTC, yada-yada-yada). I call the 808 number and get told to call MTN Direct to see whether they might have any left. I call MTN Direct, speak to a "Byete" (I think) and she says her supervisor is out and will get back to me within the hour. No response by the following day (today). I call back and she says to me that the K-Jam is longer avialable, but the JasJam is now a free phone on the PC120. She says she's not sure whether there is stock so she will phone me later because her PC has frozen. I get a phone call later from a different gent to say they don't deal with upgrades and that only the people at 808 can help me. Why wasn't I told this in the first place!

Now i'm the M*er in - I want to speak to a human being at the Cape Town service center. I call the "switchboard" as listed on the MTN web-site after 35minutes of that annoying message I hang up. I call 808 again! I ask to speak to the Cape Town service center, because I do not want to stand in a queue and be given another run around.. All I want is to know what the situation is with stock of the K-Jam or JasJam. Sorry sir but you are not allowed to talk to agents at the service centre telephonically - you HAVE to go there yourself. This is the biggest rubbish I have ever heard!! I can't talk drectly to someone there by phone??? I resign myself to going to the contact centre. I get greeted by a gent at the door, ask the questions... sorry but you HAVE to speak to an agent, so I wait 30 minutes for service, only to be told that there is no stock of the K-Jam but we are expecting stock in April. I ask why I keep getting told about the discontinuation and she says that's rubbish - why would they discontinue a phone that is so popular. Also, contrary to what MTN direct said, the JasJam is R2000 on contract!!! Another untruth?? I'm so confused I can't tell! Needless to say I walked out!!

So, after having spent over 2hrs on the phone, of which 1:40 of that was listing to stupid messages. 30 minutes in a queue, I am still none the wiser!

I challenge any senior person at MTN to get hold of me and personally give me the correct information - rather than some "I'm really sorry..." minion.

I say thank god for MNP, because when my contract is up at the end of May, I'm outta here... I must say MTN, you give even Telkom a good name!

 

[andres101]

yip. that is why I ported to virgin. service at virgin is much better.

problem now is that MTN won't stop billing me. Been going on for 4 months now and they just won't stop, no matter what I do.

 

[nthdimension]

MTN's 808 number is a complete waste of time. They can keep you on hold for over an hour. After a friend tried out MTN pre-paid and was ripped off by MTN I decided to move everything to another provider. And that person is going to tell everyone with whom they do business to stay away from MTN.

 

[greggpb]

Having the sma ekinda trouble with the same call center

They have had my Imate for a month.. getting repeaired.. tried my hardest to get hold of them.. phone call's to mtn shops, 808, my broadband spoke to mtn_dude... still nothing....

then on monday I went to the service centre.. waited in que for 35min.. to be told my phone will be ready on wedness day.... I insisted the manager give me the number for the canal walk center... he did..


Call the number today.. get a recording saying i should phone 808... waited 20mins ont he phone.. hung up... still no phone and i will probally have go wait int he queue for another 35 min's today and my phoen will probally niot be ready....


GO MTN.. you Knobs

http://http://mybroadband.co.za/vb/showthread.php?t=65827

 

[YelloFever]

Having the sma ekinda trouble with the same call center

They have had my Imate for a month.. getting repeaired.. tried my hardest to get hold of them.. phone call's to mtn shops, 808, my broadband spoke to mtn_dude... still nothing....

then on monday I went to the service centre.. waited in que for 35min.. to be told my phone will be ready on wedness day.... I insisted the manager give me the number for the canal walk center... he did..


Call the number today.. get a recording saying i should phone 808... waited 20mins ont he phone.. hung up... still no phone and i will probally have go wait int he queue for another 35 min's today and my phoen will probally niot be ready....


GO MTN.. you Knobs

http://http://mybroadband.co.za/vb/showthread.php?t=65827

Good day,

Guys

I do apologize for this I've forwarded this to the MD's Office I might require more info but will keep you guys posted on the reply as this is unacceptable

MTNDD

 

[Skeptik]

I believe if MTN and the other networks spent more on their front-line staff, they would create a better impression and more problems would be dealt with quicker. Maybe if the front line were able to pass anything slightly controversial or difficult to a back row to field (I'm thinking rugby now ).

 

[YelloFever]

I believe if MTN and the other networks spent more on their front-line staff, they would create a better impression and more problems would be dealt with quicker. Maybe if the front line were able to pass anything slightly controversial or difficult to a back row to field (I'm thinking rugby now ).

 

[YelloFever]

I posted this to hellopeter, verbatim bacause I'm not a happy bunny...

Good day,

Could you please PM me your contact number as this needs to be looked into

MTNDD

 

[ginggs]

I believe if MTN and the other networks spent more on their front-line staff, they would create a better impression and more problems would be dealt with quicker. Maybe if the front line were able to pass anything slightly controversial or difficult to a back row to field (I'm thinking rugby now ).

I think MTN_DD should be in the flyhalf position, and Pitbull in the scrumhalf. Where can we put Snakepit?

 

[dotVIBE]

flank?

 

[YelloFever]

flank?

flank off

 

[ginggs]

Wingman?

 

[YelloFever]

Wingman?

 

[ChilliBYTE]

MOFOs! The lot of them!

I sent my phone in to be repaird, (the screen was cracked) and 3 weeks later they phone me to say that iMate will fix it, it'll cost +/- R300. 2 days ago they phone me to say that it's actually gonna cost me +/- R2000. WTF???

I've budgeted for R300, now I won't have a phone! What awesome service (ABSOLUTE SARCASM)!

 

[BeVonk!]

Is MTNDD back? Is it a new MTNDD?

 

[Tux]

Is MTNDD back? Is it a new MTNDD?

Check the date of the posts by MTNDD...

 

[fismail]

I am in the process of doing a transfer of a number on my contract to my dad's name on MTNSP (he is currently not a client)

With his ITC report and 45 pages of bank statements and a cancelled cheque , they refuse to honour his application w.r.t affordability , I made a big thing with Faiz at MTN walk-in Century City since he is in the credit vetting department , after a long hassle he simply states that my old man does'nt meet MTN SP's vetting criteria (but he will not say what the criteria is)

Sent them a nice snotty email with a copy of the NCA and the paragraph where a consumer has a right to know WHY his/her application was rejected and not some vague bloody answer (have yet to receive a reply)

MTN , why do you think that you're doing the customer a favour , we happily pay the bill so please happily deliver the service or go and get phucked (I've been a client from 1998 and my monthly spend is now at R4k and I would like R4k's worth of service and the major reason why I am still one is because of the 90% of the time technical features I use on the network , that is not available with the same standard to the rivals)

Your billing system for the all millions it costs is up the pole and the level of ignorance displayed by your staff (all of whom are contracted to you by an agency from what I have been told within the senior ranks of your company) leaves a lot to be desired.

Get your act together.

I can't remember how nicely I've asked for followup calls but they never seem to come through but let a payment be 1 day late then the threats and suspensions that occur are rather responsive from an otherwise non-responsive company.

 

[Gunther]

MTN has been great to me.

 

[Skeptik]

MTN ARE great. BUT when things go wrong they are much the same as any other network.

Their strength is that they don't go wrong or slow very often.

 

[hoogsbef]

I think in South Africa that this is a general problem... You name it I have had bad experiences with "monkey" support staff that is rude and un help full. They are left out in the dark and have to escalate everything other than settings queries etc

You name it Santam, out surance, vodacom, polka, cellc (in my view the worst) not mtn (haha)) wesbank, absa (the other worse) u name it man.

I work in the online gaming industry and believe me those peoples does have a lot more support from us in south african companies than us poor paying bastards. Go look at gaming sites, silversands and piggs peak, how quickly u get an answer.

Then go try and stop a payment for one month - any company.

I have come to the eventual conclusion after a lot of bitching and moaning that south african companies just don’t gave a damn about our "urgent" requests or issues we may have. I think is just crazy the way we are treated and actually dread the soccer world cup because a lot of people is going to be disappointed with the bullsh@t service in general.

Just face it South Africa is just not interested in providing good service to the people. All the way down from gov to the @%%@ news paper sales man that wants to bum a smoke when I don’t want to buy the #$^^ cape times from him.

Crazy!!!