Sign up with GoogleMy MTN contract (MyChoice 705) was due for an upgrade in Sept 2006.
MTN didn't had a phone that suited my requirements. I was then using a IMATE Pocket PC.
Shelly Beach branch suggested that I wait and see what MTN have had to offer in OCT 2006, then Nov 2006, still nothing.
I was paying R815.00 monthly cash into the account. My credit was close on R1600.00
In Dec 2006 I signed a contract with Vodacom for the HTC TYCN phone on a R800 p.m. contract. Paid in R2000.00 cash towards the phone.
I have not used the Vodacom package from 4 Dec up to today, nearly 5 months, loss of R4000.00 airtime due to the MTN scenario which have not been solved. Have been using my MTN simcard in the new phone.
In Jan 2007 I have decided to downgrade my package. MTN informed me that I will loose all my credit if I downgrade. They suggested that I use the phone more and with this will slowly use up the credit. I couldn't even manage to knock a dent in my credit by the end of Feb 2007.
On 5 March I have managed to speak to Diane Hunt from MTN and explained/complained about my problem.
After explaining the whole scenario to her, she suggested that I activate the "Me2U" package on my account.
This will allow me then to transfer Rand value of max R500 per month to my R75 top-up account which is still on a contract with MTN.
By doing this I will be able to utilize my credit.
The MTN documents were emailed to me on 6 March.
I have made a payment of R810.00 on 6 March to re-activate my account, completed and signed the documents, faxed it from the MTN branch in South Coast Mall, and the emailed Diane Hunt with conformation of all done.
I did receive a conformation from her:
----- Original Message -----
From: "Diane **** [ MTNSP - Innovation Centre ]"
Sent: Wednesday, March 07, 2007 8:31 AM
Subject: Read: Acc A0822492 - Me2U docs and payment
10 Days later and I have not received any response from MTN.
I phoned the 808 support number, spoke to a guy on extension 3417. He said that the Me2U service have to be loaded on my account, but nobody has done it yet. Later he confirmed that the request has been processed and I must phone again after 2 days and the he will assist me on how to use the facility.
5 Days later (weekend between) I phoned and asked to be transferred to ext. 3417. The woman didn't have a clue how to transfer me and I have had to explain the whole setup all over again. After an hour on the phone she told me that the Me2U service has not been activated and later that it could not be added to my account. I got slowly the 'moer in' and suggested that she get one of the senior supervisors or managers to phone me. She said that she will phone me back as soon as she can resolve this. Our conversation was recorded, her name was Julia. She did phone me back 2 days later and confirmed that it could not be added.
So, I carried on with my life and used the phone as much as possible, decided to downgrade, let MTN by cake or booze with my credits.
On the 18th April I went to MTN at South Coast Mall and signed the forms to downgrade to the MyChoice150 package and forget about the credits.
The girl from MTN phoned me back and said that I first have to pay another R815.00 before I can downgrade and then to loose the R2100.00 credit.
On the 19th I phoned MTN again. Tumi on ext. 4343 didn't want to transfer me to a Senior Person, I have had to re-explained the whole story to her.
This is now for to cancel my account and let MTN use my credit for a party of their choice. No luck, been on the phone for more than an hour. She then told me all the managers were in a meeting. She gave me a name of Steve 'Graxon' (not sure of the spelling) which I could phone the next day on the same number.
So I phoned on the 20th, Tumi was on leave, I was speaking to Theriso and explained again the whole story. Then she went to Steve and came back to me with the answer that my last 2 days conversation was done with the "Dealers Support" and that she will have to send my query Ref. 26977797 through to the "Customer Support" which by today have not been in touch with me.
MTN SUCKS, they ripped me off over the last 4 months. R3000.00 down the drain, and today 23 April 2007 they have de-activated my account.
The landline 011 301 8111 advertised on their website does not exist. Maybe they haven't paid Telkom and got suspended???
Hopefully somebody reading this on the web knows of a competent person employed by MTN and can email me his phone or cellular number.
MTN didn't had a phone that suited my requirements. I was then using a IMATE Pocket PC.
Shelly Beach branch suggested that I wait and see what MTN have had to offer in OCT 2006, then Nov 2006, still nothing.
I was paying R815.00 monthly cash into the account. My credit was close on R1600.00
In Dec 2006 I signed a contract with Vodacom for the HTC TYCN phone on a R800 p.m. contract. Paid in R2000.00 cash towards the phone.
I have not used the Vodacom package from 4 Dec up to today, nearly 5 months, loss of R4000.00 airtime due to the MTN scenario which have not been solved. Have been using my MTN simcard in the new phone.
In Jan 2007 I have decided to downgrade my package. MTN informed me that I will loose all my credit if I downgrade. They suggested that I use the phone more and with this will slowly use up the credit. I couldn't even manage to knock a dent in my credit by the end of Feb 2007.
On 5 March I have managed to speak to Diane Hunt from MTN and explained/complained about my problem.
After explaining the whole scenario to her, she suggested that I activate the "Me2U" package on my account.
This will allow me then to transfer Rand value of max R500 per month to my R75 top-up account which is still on a contract with MTN.
By doing this I will be able to utilize my credit.
The MTN documents were emailed to me on 6 March.
I have made a payment of R810.00 on 6 March to re-activate my account, completed and signed the documents, faxed it from the MTN branch in South Coast Mall, and the emailed Diane Hunt with conformation of all done.
I did receive a conformation from her:
----- Original Message -----
From: "Diane **** [ MTNSP - Innovation Centre ]"
Sent: Wednesday, March 07, 2007 8:31 AM
Subject: Read: Acc A0822492 - Me2U docs and payment
10 Days later and I have not received any response from MTN.
I phoned the 808 support number, spoke to a guy on extension 3417. He said that the Me2U service have to be loaded on my account, but nobody has done it yet. Later he confirmed that the request has been processed and I must phone again after 2 days and the he will assist me on how to use the facility.
5 Days later (weekend between) I phoned and asked to be transferred to ext. 3417. The woman didn't have a clue how to transfer me and I have had to explain the whole setup all over again. After an hour on the phone she told me that the Me2U service has not been activated and later that it could not be added to my account. I got slowly the 'moer in' and suggested that she get one of the senior supervisors or managers to phone me. She said that she will phone me back as soon as she can resolve this. Our conversation was recorded, her name was Julia. She did phone me back 2 days later and confirmed that it could not be added.
So, I carried on with my life and used the phone as much as possible, decided to downgrade, let MTN by cake or booze with my credits.
On the 18th April I went to MTN at South Coast Mall and signed the forms to downgrade to the MyChoice150 package and forget about the credits.
The girl from MTN phoned me back and said that I first have to pay another R815.00 before I can downgrade and then to loose the R2100.00 credit.
On the 19th I phoned MTN again. Tumi on ext. 4343 didn't want to transfer me to a Senior Person, I have had to re-explained the whole story to her.
This is now for to cancel my account and let MTN use my credit for a party of their choice. No luck, been on the phone for more than an hour. She then told me all the managers were in a meeting. She gave me a name of Steve 'Graxon' (not sure of the spelling) which I could phone the next day on the same number.
So I phoned on the 20th, Tumi was on leave, I was speaking to Theriso and explained again the whole story. Then she went to Steve and came back to me with the answer that my last 2 days conversation was done with the "Dealers Support" and that she will have to send my query Ref. 26977797 through to the "Customer Support" which by today have not been in touch with me.
MTN SUCKS, they ripped me off over the last 4 months. R3000.00 down the drain, and today 23 April 2007 they have de-activated my account.
The landline 011 301 8111 advertised on their website does not exist. Maybe they haven't paid Telkom and got suspended???
Hopefully somebody reading this on the web knows of a competent person employed by MTN and can email me his phone or cellular number.
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