MTN supports sucks....

[Snormossel]

Maybe someone here can help me.

I phoned MTN support and ask them i just want the model numbers of the 3G/HSDPA cards that they use on the networks..... BUT nooooooooooo "Eish, i will transfer you to somebody that knows" and then they disconnect me..... Happened 4 times.

So i know what cards Vodacom uses I just need a specific model nr on the data card that MTN use.... Please.....

 

[Voldemort]

Maybe someone here can help me.

I phoned MTN support and ask them i just want the model numbers of the 3G/HSDPA cards that they use on the networks..... BUT nooooooooooo "Eish, i will transfer you to somebody that knows" and then they disconnect me..... Happened 4 times.

So i know what cards Vodacom uses I just need a specific model nr on the data card that MTN use.... Please.....

hi there

what do you mean by model number, do you perhaps mean what kind of card?

 

[Snormossel]

hi there

what do you mean by model number, do you perhaps mean what kind of card?

Yes model nr. I know that Vodacom uses Huawei, Option and Novatel. Which ones does MTN use?

 

[Voldemort]

Yes model nr. I know that Vodacom uses Huawei, Option and Novatel. Which ones does MTN use?

Huawei e620 and e220, oh and the novatels

 

[Voldemort]

ps, say make next time, maybe my agents will grasp a bit quicker next time

 

[Snormossel]

ps, say make next time, maybe my agents will grasp a bit quicker next time

Cool thanks.....

What Novatel ones?

U630, Fusion, Quad-lite, U740

 

[Voldemort]

Cool thanks.....

What Novatel ones?

U630, Fusion, Quad-lite, U740

The ones i remember from novatel were u630, u740 and quad band 8500, not 100s on the fusion, can anybody here elaborate on this?

 

[Skeptik]

Maybe someone here can help me.

I phoned MTN support and ask them i just want the model numbers of the 3G/HSDPA cards that they use on the networks..... BUT nooooooooooo "Eish, i will transfer you to somebody that knows" and then they disconnect me..... Happened 4 times.

So i know what cards Vodacom uses I just need a specific model nr on the data card that MTN use.... Please.....

This is disgusting. MTN records all calls on customer lines. I suggest you raise it with someone senior , quoting time and date. They can then listen to the calls and see who was putting the phone down. The sooner they root out these misfits, the better.

 

[Snormossel]

The ones i remember from novatel were u630, u740 and quad band 8500, not 100s on the fusion, can anybody here elaborate on this?

@ Snakepit.....

Thanks alot for the help....

 

[Voldemort]

This is disgusting. MTN records all calls on customer lines. I suggest you raise it with someone senior , quoting time and date. They can then listen to the calls and see who was putting the phone down. The sooner they root out these misfits, the better.

agreed, provide me with what number you called from, those agents need training.