MTN taking liberties with my credit.

[Skeptik]

SMS sent to the UK ?

You know you sent SMS's to the UK right ?

The system will reflect SMS's sent abroad as an International call with a time duration of 00:00:00. This is done as SMS's sent abroad does not get billed under the normal SMS's structure and the rates are different.

I'm glad you raised that little anomoly. Why is it that MTN cannot come to an agreement with a UK company about International SMS tariffs. The same applies to Vodacom - who have been 'negotiating' for years about this very issue.
I certainly hear the sounds of feet getting dragged, which doesn't impress customers one jot.
==
I still haven't heard from Gift and nobody has queried the point that Slindiwe (MTN) said about GPRS falling back to CSD when not available. This is pretty serious, so I may have to raise this as a separate thread

 

[Pitbull]

I'm glad you raised that little anomoly. Why is it that MTN cannot come to an agreement with a UK company about International SMS tariffs. The same applies to Vodacom - who have been 'negotiating' for years about this very issue.
I certainly hear the sounds of feet getting dragged, which doesn't impress customers one jot.
==
I still haven't heard from Gift and nobody has queried the point that Slindiwe (MTN) said about GPRS falling back to CSD when not available. This is pretty serious, so I may have to raise this as a separate thread

One problem Skeptik is that this is pre-paid.

I have my own theories as to what the problem could be, however I'm not part of the pre-paid section and have no access to their systems. Nor do I know how their biling works. Best would be to have it resolved thru them directly

 

[Skeptik]

I'm all ears. Sadly I get a brick wall when I speak to people at MTN. This issue will NOT go away any time soon. It must have cost your company a few hundred rand now in time alone. More than 10 calls at over 1/2 an hour each all adds up.

Unless you know of any other way or a direct number then I will continue to chat to them daily and rack up a bill on MTN's account !

 

[Pitbull]

I'm all ears. Sadly I get a brick wall when I speak to people at MTN. This issue will NOT go away any time soon. It must have cost your company a few hundred rand now in time alone. More than 10 calls at over 1/2 an hour each all adds up.

Unless you know of any other way or a direct number then I will continue to chat to them daily and rack up a bill on MTN's account !

Ever thought that they might be charging you for the endless data you used ?

Just a thought though