MTN - the worst call centre ever

mediaman

New Member
Joined
Jul 24, 2006
Messages
8
Ok so I have phoned 173 to get settings for their GPRS because for some miraculous reason it just stopped working on my I-Mate Jamin. The highly trained technical person "eish" tells me that I should phone from another phone and they will transfer me to another technical person so that I may enter the extremely technical stuff on the phone.

I tell the guy I only have another Vodacom phone so if he is not willing to give me the silly settings to setup my I-Mate Jamin which is the APN "yawn" he should phone me back on my Vodacom phone.

So he takes my number and tells me they will phone me back in 30 minutes.

30 Minutes later I phone again. Same lame old highly technical guy sitting in a low budget call centre somewhere in Cape Town or Pofadder in his 2x2 cubicle eating pap en vleis gave me the same story. They promise to phone me back because of my lack of intelligence to write down the 4 instructions I googled the day before which still did not work because of my lack of an IQ.

Ok so know it is 19:50 and I was holding on for almost an hour on a borrowed MTN phone cause of the exuberant costs involved phoning between a Cellphone and Telkom (oops they dropped their prices, sorry my bad).

After holding on the bloody hour the call centre dude tunes me I must hold. 5 Minutes later LOW AND BEHOLD to my amazement he gave me the settings - one word as matter of fact - the APN was "internet" - I KNEW THAT!!!!!!!!!!!!

He tunes me I must reset the phone. I tell him i did that the day before with that settings I searched on MyBoradband (best website ever) and he said it needs to be done because the cellphone needs to be refreshed.

OK - so with my minuscule understanding of high tech gadgets and the cellular money eating monster called MTN, I would like to inform you that I do not need your help anymore.

  1. I will put my freaking Vodacom Sim Card into the phone. At least that works with GPRS
  2. I will rip out my 2 premicell systems in the office which are feeding your greedy pockets which allows you pay way to much salaries to your highly skilled call centre staff.
  3. I will not renew me, my wife and my two children's contracts when they are due - screw that I will rather suffer the pain of informing everyone of my knew Vodacom Numbers :D

I will take my R5000.00 per month MTN bill somewhere else.

Oh yes did I mention I will be first customer when NEOTEL rolls out there services.

cya
 

caspa

Expert Member
Joined
Jan 26, 2005
Messages
1,374
....even though i'm with vodacom.....i pretty sure mtn call centers are still better than vodacoms
 

Skeptik

Banned
Joined
Nov 5, 2005
Messages
6,592
Sounds like you rang at a bad time. The others are worse, far worse - even the dedicated 155 data call centre at Vodacom.
Some of the advice seemed fine - like resetting the phone. On a Sony for example, if you don't turn it off/on, the settings don't take effect.
...and what was wrong with telling you the APN was "internet"?
 

mediaman

New Member
Joined
Jul 24, 2006
Messages
8
mmm I bet if I phone tomorrow I will have more joy then.

With regards to the APN=internet I did that the day before as was discussed here previously in MyADSL. There are numerous gripes about their GPRS/WAP. Just google it "mtn gprs". Not even in the poor folks in Nigeria are having luck with it.

The soft reset did not help either.

I just feel that your initial contact with a call centre should at least try their utter best to keep your business. Even if it is contacting you on their competitors number.

I will accept the fact that there might be some technical issues with Windows Mobile enabled devices and their configurations but not even the settings on leaf.co.za or techies.co.za or myadsl.co.za coincides with the info provided by the call centre staff.
 

Dr_Data

Senior Member
Joined
Mar 22, 2006
Messages
717
Hi Media
Apologies for your bad experience with the MTN CC. If you are still having issues with connecting please PM me the number and I will have a look at the profile and assist wherever possible.

Regards
DD
 

rph72

Executive Member
Joined
Jun 3, 2005
Messages
6,803
I called 808 yesterday & after I put my question to the call centre agent, I was met with deadly silence. I held on for about 4 minutes but still nothing. Maybe the agent did not understand English? Eish :D
 

JK8

Banned
Joined
Jan 18, 2006
Messages
14,105
MTN call centres especially 808 suck!!
But if you needed setting for an Imate just call Leaf.
 
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