MTNDD pls help - "coveragecomplaints" clueless

[jb007za]

Hey MTN Data Dude

I need your assistance, please, because coveragecomplaints@mtn.co.za appear to be sticking to the philosophy that 'ignorance is bliss'.

I received an e-mail about six months ago from Pravina at the above mentioned address. She stated "Constantia, Bergvliet should have coverage By Feb 2007."

Noting that my datacard has failed to receive a 3G signal, I decided to follow up on this a few days ago and got the prompt message:

------------------------
We do not have a specific date for the 3G roll out.

Regards.
Mr. Linda Dlamini
Network Quality and Coverage Helpdesk
------------------------

I sent back a message saying that I needed a more definite answer. Two full days later, no response.

Please would you be kind enough to obtain information on when Meadowridge/Bergvliet/Constantia in the Western Cape will get 3G coverage.

Also, from a marketing perspective, I wonder why you would want to include the word "complaints" in an official e-mail address... bit of a negative overtone don't you think. coverageenquiries, coverageinfo, coveragequestions, etc. should suffice. Just a thought, if MTN doesn't even respond to complaints, what does that say about the teleCOMMUNICATIONS company?

Otherwise MTNDD, I think you're awesome. If anyone can obtain the info, you can!

 

[YelloFever]

Hey MTN Data Dude

I need your assistance, please, because coveragecomplaints@mtn.co.za appear to be sticking to the philosophy that 'ignorance is bliss'.

I received an e-mail about six months ago from Pravina at the above mentioned address. She stated "Constantia, Bergvliet should have coverage By Feb 2007."

Noting that my datacard has failed to receive a 3G signal, I decided to follow up on this a few days ago and got the prompt message:

------------------------
We do not have a specific date for the 3G roll out.

Regards.
Mr. Linda Dlamini
Network Quality and Coverage Helpdesk
------------------------

I sent back a message saying that I needed a more definite answer. Two full days later, no response.

Please would you be kind enough to obtain information on when Meadowridge/Bergvliet/Constantia in the Western Cape will get 3G coverage.

Also, from a marketing perspective, I wonder why you would want to include the word "complaints" in an official e-mail address... bit of a negative overtone don't you think. coverageenquiries, coverageinfo, coveragequestions, etc. should suffice. Just a thought, if MTN doesn't even respond to complaints, what does that say about the teleCOMMUNICATIONS company?

Otherwise MTNDD, I think you're awesome. If anyone can obtain the info, you can!

Good day,

Sorry for the delay in my reply I haven't been in the last two day's can you please PM me the ref # logged by the Coverage helpdesk I'll follow this up with the Coverage manager and advise ASAP

MTNDD

 

[jb007za]

Hey MTNDD

Thanks so much for attending to this. To be honest, I never received a reference number (that I can recall, anyway).

I actually replied to Mr Dlamini and stated that I needed more information on the matter. I explicitly mentioned that unless I received a response from the department, I would resort to calling in your assistance and airing my gievances on the MyADSL forum. Heard nothing since. So, sorry to bug you, but you're my lifeline here.

Thanks again.

 

[YelloFever]

Hey MTNDD

Thanks so much for attending to this. To be honest, I never received a reference number (that I can recall, anyway).

I actually replied to Mr Dlamini and stated that I needed more information on the matter. I explicitly mentioned that unless I received a response from the department, I would resort to calling in your assistance and airing my gievances on the MyADSL forum. Heard nothing since. So, sorry to bug you, but you're my lifeline here.

Thanks again.

@jb007za;

Please PM me your details

Thanks MTNDD