MWeb pathetic customer service ADSL Gaming/download issues at 8pm until 10pm

[MWEBHelp]

Same issue for at least a week. Afrihost works like a charm, but mweb, tons of jitter here in cape town when i run pingplotter to overseas sites. Its happening right now again with accessing MyB forums.

Seems to only be in the evenings, when everyone is trying to stream (not me), but it's still erratic even with websites.

Hi, please share your comparative traceroute results with me to look into.

 

[MWEBHelp]

Im having ping spikes on counter strike every evening

Hi, please refer to my responses to you on Twitter.

 

[baratas]

Hi, did any lights change on your router when the service disconnected?

Hi, no the internet doesnt disconnect the game does.

 

[baratas]

I am taking everyones advise and I have cancelled my account today, the cheek is that this will only be done 1st May. I am stuck with this bad service and internet that I can't use for gaming for another month and a half.

 

[MWEBHelp]

I am taking everyones advise and I have cancelled my account today, the cheek is that this will only be done 1st May. I am stuck with this bad service and internet that I can't use for another month and a half.

Hi, I am sorry to hear that you are cancelling. I have received and replied to your inbox message.

 

[Drifter]

I am taking everyones advise and I have cancelled my account today, the cheek is that this will only be done 1st May. I am stuck with this bad service and internet that I can't use for gaming for another month and a half.

Best move ever. When I cancelled MWEB and moved to VOX, it was as liberating as cutting off DSTV.

 

[baratas]

Hi, I am sorry to hear that you are cancelling. I have received and replied to your inbox message.

Hi, I am still stuck with MWeb for another month and a half, so until then I do not consider this issue resolved and want it resolved

 

[MWEBHelp]

Hi, I am still stuck with MWeb for another month and a half, so until then I do not consider this issue resolved and want it resolved

Hi baratas. We will not be closing it off until we get to the bottom f this.

 

[MWEBHelp]

Hi baratas, I believe that you were called by 1 of our specialists today and just to let you know we are still investigating.

 

[bakkies]

I've been having the same since I switched over from premium 4meg to 10meg Just phoned mweb and they spin the same story Telekom I switched over to afrihost 1 gig no problems.

 

[bakkies]

The mweb account is unusable during these times 6-12am during the week

 

[moedawood]

I wish you luck! I remember my 1 and a half months. It was a painful experience.

 

[MWEBHelp]

I've been having the same since I switched over from premium 4meg to 10meg Just phoned mweb and they spin the same story Telekom I switched over to afrihost 1 gig no problems.

The mweb account is unusable during these times 6-12am during the week

Good Morning bakkies, please provide me your MWEB account details. The MWEB email address or username should suffice.

Are you having trouble with your entire connection or is it specific to a certain protocol?

 

[nelis]

The mweb account is unusable during these times 6-12am during the week

LOl jus cancel your service with mweb. You will be super happy if you do. I'm still using my Axxess 40GB account as a test and it works out amazing. Streaming after 12 (don't want to use all my cap so streaming after 12 only) is amazing. Also gaming performance is what it's suppose to be. I'm moving end of this month to a 400GB cap that's more than enough for me and I can now max out my 8mbps line, it's unshaped and I pay less so a win for me. Also the uncap nighttime data makes it a sweat deal. It's also cheaper than MWEB capped adsl and the MWEB capped ADSL is also shaped where Axxess is unshaped

 

[bakkies]

It's the mweb account not my connection I logged a call but nobody called me

 

[bakkies]

Lucky my line is with Telkom. You guys are doing nothing to solve the problem still same sh it tonight

 

[nelis]

It's the mweb account not my connection I logged a call but nobody called me

Yes I know it's your mweb account. This is why I'm suggesting you move to someone else. No need to be loyal or struggling. Same reason why I'm moving to another ISP. I'm not going to struggle with them any more

 

[wingnut771]

I am taking everyones advise and I have cancelled my account today, the cheek is that this will only be done 1st May. I am stuck with this bad service and internet that I can't use for gaming for another month and a half.

Hope you learnt a lesson about calander month notice which rules out mweb, webafrica, openweb sick, vox, cybersmart, and maybe telkom, but who knows with them.

People who don't have that crappy policy that I know of are:

CW
AH
Axxess
IC
Plugg

Hope this helps?

My 2c?

Go with IS.

 

[wingnut771]

Best move ever. When I cancelled MWEB and moved to VOX, it was as liberating as cutting off DSTV.

I wish more people just did the obvious when **** aint working and that is to TRY ANOTHER ISP.

 

[wingnut771]

Hi baratas. We will not be closing it off until we get to the bottom f this.

Whatever, stop sugar coating clients when you know nothing will change from their point of view as there is a routing issue with telkom that can't be fixed without telkom's help/input and we all know how telkom operates, so it's much easier to do nothing with the guys on the congested route, than actually challenge telkom that there is an issue.