MWeb pathetic customer service ADSL Gaming/download issues at 8pm until 10pm

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Elis

Active Member
Joined
Jan 29, 2014
Messages
44
Yeah, I've had a similar problem after getting Mweb capped fibre.

Meant to be 100meg line but from 5pm to 12pm absolutely nothing works.
Torrents don't even start.
Twitch.tv doesn't stream.
Youtube is average to bad.
Facebook barely loads more than two posts.
Almost all websites take ages to load.
Obviously speedtest.net works like a charm but that's just ISP priority nonsense that all ISPs have been doing.


On a 12 month contract. I chose Mweb because their latency for international gaming is literally the best but this peak time shaping/throttling/bottlenecking is crazy for the PEAK time for users.
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
Elis said:
Yeah, I've had a similar problem after getting Mweb capped fibre.

Meant to be 100meg line but from 5pm to 12pm absolutely nothing works.
Torrents don't even start.
Twitch.tv doesn't stream.
Youtube is average to bad.
Facebook barely loads more than two posts.
Almost all websites take ages to load.
Obviously speedtest.net works like a charm but that's just ISP priority nonsense that all ISPs have been doing.


On a 12 month contract. I chose Mweb because their latency for international gaming is literally the best but this peak time shaping/throttling/bottlenecking is crazy for the PEAK time for users.
Click to expand...

Morning Elis, thanks for taking the time to provide us your feedback.

I will be logging a Technical Specialist call back for you, in order for us to obtain the required test results.

We will then be able to escalate the results to our network team.

Please do allow us the opportunity to obtain the test results.
 
N

nelis

Expert Member
Joined
Jul 2, 2006
Messages
2,262
Oh and there's a new windows update that I'm literally unable to do due to bad MWEB network. Going at 0KB/s.

Thanks for the ****ty network MWEB but at least I'm moving soon. I can't imagine how bad it will be to do the creators update releasing in april.
 
B

baratas

Member
Joined
Sep 9, 2005
Messages
12
Mweb seems to have made some changes, got a call from Tech support yesterday. So far Monday 20th had no problem. Agreed with MWeb to test the rest of the Week and feedback. Hope it has been fixed now.* Last night played no problem. Played from 7pm until 10pm no connection issues. Lets hope!
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
baratas said:
Mweb seems to have made some changes, got a call from Tech support yesterday. So far Monday 20th had no problem. Agreed with MWeb to test the rest of the Week and feedback. Hope it has been fixed now.* Last night played no problem. Played from 7pm until 10pm no connection issues. Lets hope!
Click to expand...

Thanks for the feedback baratas, please do keep us informed of your experience.
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
Elis said:
Yeah, I've had a similar problem after getting Mweb capped fibre.

Meant to be 100meg line but from 5pm to 12pm absolutely nothing works.
Torrents don't even start.
Twitch.tv doesn't stream.
Youtube is average to bad.
Facebook barely loads more than two posts.
Almost all websites take ages to load.
Obviously speedtest.net works like a charm but that's just ISP priority nonsense that all ISPs have been doing.


On a 12 month contract. I chose Mweb because their latency for international gaming is literally the best but this peak time shaping/throttling/bottlenecking is crazy for the PEAK time for users.
Click to expand...

Good Morning Elis, please let us know if your experience has improved or if you are still encountering the problem.

We eagerly await your reply.
 
L

ldmelsa

Executive Member
Joined
Oct 14, 2006
Messages
5,694
I had lots of problems with MWEB last year - I think I'm very patient.
Now, every night at 20:00, without fail, my MWEB 10Mb 300GB dies.
 
M

MandM

Senior Member
Joined
Nov 28, 2006
Messages
873
ldmelsa said:
I guess it's that time of night again :(
Click to expand...

My CrystalWeb subscription starts tomorrow. My MWeb cancellation will only come through on the 1st of May, but I will take the hit because I can't stand it anymore.
 
L

ldmelsa

Executive Member
Joined
Oct 14, 2006
Messages
5,694
MandM said:
My CrystalWeb subscription starts tomorrow. My MWeb cancellation will only come through on the 1st of May, but I will take the hit because I can't stand it anymore.
Click to expand...

And... whadda you know - it's that time of night
 
N

nerevar

Well-Known Member
Joined
Aug 1, 2007
Messages
187
I have been complaining about issues like the original poster since last year, had feedback and nothing improved.

Running 8Mb uncapped premium account.

I have a very similar experience, as most people who posted here, at nights my account is dead slow, I get nothing more than 1-2Mbps, then around 22:45 it starts getting back... however only some services, rest seems to stay throttled till close to 12.

I have two adsl connections at home, so I can literally swap the cables around and get the same experience on my other line, however my Afrihost connection works great on both.

There is something clearly wrong on your side mweb, I've been with you guys for such a long time, however next few weeks with no improvement and I'm done. Transparency goes a long way.
 
L

ldmelsa

Executive Member
Joined
Oct 14, 2006
Messages
5,694
they must be in trouble
maybe it's all this netflicks nonsense that people use all evening?
my friend runs that stuff every night at 1080p
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
nerevar said:
I have been complaining about issues like the original poster since last year, had feedback and nothing improved.

Running 8Mb uncapped premium account.

I have a very similar experience, as most people who posted here, at nights my account is dead slow, I get nothing more than 1-2Mbps, then around 22:45 it starts getting back... however only some services, rest seems to stay throttled till close to 12.

I have two adsl connections at home, so I can literally swap the cables around and get the same experience on my other line, however my Afrihost connection works great on both.

There is something clearly wrong on your side mweb, I've been with you guys for such a long time, however next few weeks with no improvement and I'm done. Transparency goes a long way.
Click to expand...

Good day nerevar,

Please provide me your MWEB account details via private messaging.
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
ldmelsa said:
they must be in trouble
maybe it's all this netflicks nonsense that people use all evening?
my friend runs that stuff every night at 1080p
Click to expand...

Good MOrning, are you having the same experience at the moment?
 
E

Elis

Active Member
Joined
Jan 29, 2014
Messages
44
Yeah I am still in contact with tech guys at Mweb.

They said they're looking into the WireShark capture I sent them and that they are busy with multiple people sending in Wireshark data.

I don't really know what they'll get from that other than confirming the high international latency, constant packet-loss and slow speeds from 5pm-midnight every day since mid-February? I mean they asked me if 'I had my wifi on' as if someone downloading could possibly SLOW down a 100meg fiber line haha :D . Is 'investigating' just spinning the wheels till everyone bleeds out of their contract? I tried looking for the cancellation protocol for Mweb Fiber but that is literally a needle in the haystack on their website.

I mean all I want as a customer is in this order:
- ZERO packet-loss (currently 2%-5% during peak times)
- Stable local/international latency (currently low for local but unstable as hell for international)
- At least 10% of my line speed on all websites during peak times (currently dial-up sub 1meg for most sites)
- Maybe my full line speed during peak times (reaching a bit here)

That's all. Is it so difficult to make sure less than 50mb of data reaches the game servers I use quickly and intact during the day? I don't even care about the speed anymore. I can download at night but the packet-loss and latency just bothers me. Why must I go through an insane cancellation process with an ISP I've used for like 6 years for online-gaming without any problems.

I have literally been using Axxess, WebAfrica and Afrihost 1gb trial accounts to get me through the 5pm-midnight minefield. Does the Seacom cable break have anything to do with this? They say it does but this started mid-Feb? I just can't take another phone-call from a technician asking me if I'm 100% sure no one is on my wifi. Or the technician mentioning that I am 'downloading quite a bit'... I'm not even on uncapped. The fact that I don't go over my cap and get my downloads done at night somehow indicates to the guy that my line is fine???

/rant
 
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