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- Joined
- Feb 16, 2023
- Messages
- 3
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I've always been very happy with my mweb service. Today, I'm just beyond passed off
I called in for technical assistance with the installation of my new modem. Waited 25 min to get through from my mobile. Finally got through half way through my call I couldn't hear the tech anymore. He kept saying can you hear me now. After answering no several times I lost my temper and said no matter how many times you ask I still can't hear you. He could hear me. I asked him to call back and give him my Landline number. He never called me back. That was 5 hours ago.
I called in to speak to a sales consultant then asked to speak to technical I was put on hold and told there were 26 people ahead of me. So another 25 min wait. So i put down the phone. I emailed sos@ mweb.co.za and left an email asking for an urgent call back. Its been 6 hours and NOTHING!!!!!! If you're this busy at least have the decency to have a callback system where you call the client when they're 1st in line. So I'm now sitting with no Internet and no TV as I live stream for 8 hours now. &£#!^& I'M INCREDIBLY PISSED OFF still sitting with no results
FURTHER FEEDBACK
I'm trying to add a new product to my current contract with mweb.I sent them an email complaining about the poor service and saying I wanted to add a product. Sent this on Friday no one has bothered to contact me it's Tuesday now. What a joke. It doesn't matter how good your Internet is this service is unacceptable. I intend searching for a new provider. I'M DONE!!!!
Here's the biggest joke while waiting for mweb to answer the phone I searched for new service providers and found one whose cheaper and gave me better service.
Axxess thank you for your great prices and brilliant service.
MWEB YOU SUCK I think you're even worse than Telkom
I called in for technical assistance with the installation of my new modem. Waited 25 min to get through from my mobile. Finally got through half way through my call I couldn't hear the tech anymore. He kept saying can you hear me now. After answering no several times I lost my temper and said no matter how many times you ask I still can't hear you. He could hear me. I asked him to call back and give him my Landline number. He never called me back. That was 5 hours ago.
I called in to speak to a sales consultant then asked to speak to technical I was put on hold and told there were 26 people ahead of me. So another 25 min wait. So i put down the phone. I emailed sos@ mweb.co.za and left an email asking for an urgent call back. Its been 6 hours and NOTHING!!!!!! If you're this busy at least have the decency to have a callback system where you call the client when they're 1st in line. So I'm now sitting with no Internet and no TV as I live stream for 8 hours now. &£#!^& I'M INCREDIBLY PISSED OFF still sitting with no results
FURTHER FEEDBACK
I'm trying to add a new product to my current contract with mweb.I sent them an email complaining about the poor service and saying I wanted to add a product. Sent this on Friday no one has bothered to contact me it's Tuesday now. What a joke. It doesn't matter how good your Internet is this service is unacceptable. I intend searching for a new provider. I'M DONE!!!!
Here's the biggest joke while waiting for mweb to answer the phone I searched for new service providers and found one whose cheaper and gave me better service.
Axxess thank you for your great prices and brilliant service.
MWEB YOU SUCK I think you're even worse than Telkom