MWEB Very Slow ADSl speed in Randpark Ridge

[panama]

I recently arranged a 1Mb ADSL uncapped line with MWEB. It's been active for about a week, but is pretty useless. Here are the results of a test I just ran:

Download Speed: 43 kbps (5.4 KB/sec transfer rate)
Upload Speed: 185 kbps (23.1 KB/sec transfer rate)
Latency: 663 ms

At 6am in the morning I get about 700 kbps, so I assume its congestion?
Phoned MWEB, and was basically told to try again when the lines are not so busy???

I'm in Randpark Ridge, and as far as I know my exchange is Assvoelkop.

Anyone out there experiencing similar problems in this exchange area?

 

[MWEBHelp]

I recently arranged a 1Mb ADSL uncapped line with MWEB. It's been active for about a week, but is pretty useless. Here are the results of a test I just ran:

Download Speed: 43 kbps (5.4 KB/sec transfer rate)
Upload Speed: 185 kbps (23.1 KB/sec transfer rate)
Latency: 663 ms

At 6am in the morning I get about 700 kbps, so I assume its congestion?
Phoned MWEB, and was basically told to try again when the lines are not so busy???

I'm in Randpark Ridge, and as far as I know my exchange is Assvoelkop.

Anyone out there experiencing similar problems in this exchange area?

Evening panama

I would like to look at what could be causing this. There are a few things that could cause this, let me look at the account first and provide you with more information.

PM me the MWEB email address or username.

 

[panama]

Thanks for the reply.
Details have been PM'd
Looking forward to your input once you have investigated

 

[panama]

Just an update for all those who may have read this thread:

MWEB GUY has been great in his/her efforts. Unfortunately it look like a Telkom issue (Congestion, go figure)

My last comms with MWEB guy just for transparency:

--------------------------------
Thanks for the effort.

What now?
I arranged my new ADSL thru MWEB so I did not have to deal with Telkom, as I have had ADSL thru Telkom before, and I had the similar issues, and they were totally uninterested in resolving the issue. (it was about 4 years ago)
Just to be clear, I don't have any animosity with MWEB.
I just cant understand why I can't get any decent broadband where I live. I'm not in some remote location in the middle of no where. I'm in RandPark Ridge, in the middle of JHB suburbia!

I have tired Telkom ADSL, MTN, Vodacom, Cellc and Iburst. The best I currently have is Iburst, which is stable, but not fast enough for things such as YouTube, gaming, etc...
The best cellular connection is MTN, but the connection is very unreliable. It constantly varies and is a nightmare when good latency is required.

So to stop ranting and Raving: can I ask you honestly, is there something we can do about this, or should I just accept I live in a broadband black hole, and that I should just accept it?

Fyi, results of a mweb speed test I just ran:

Download Speed: 195 kbps (24.4 KB/sec transfer rate)
Upload Speed: 357 kbps (44.6 KB/sec transfer rate)
Latency: 566 ms
14 July 2013 12:14:47 AM

 

[MWEBHelp]

Just an update for all those who may have read this thread:

MWEB GUY has been great in his/her efforts. Unfortunately it look like a Telkom issue (Congestion, go figure)

My last comms with MWEB guy just for transparency:

--------------------------------
Thanks for the effort.

What now?
I arranged my new ADSL thru MWEB so I did not have to deal with Telkom, as I have had ADSL thru Telkom before, and I had the similar issues, and they were totally uninterested in resolving the issue. (it was about 4 years ago)
Just to be clear, I don't have any animosity with MWEB.
I just cant understand why I can't get any decent broadband where I live. I'm not in some remote location in the middle of no where. I'm in RandPark Ridge, in the middle of JHB suburbia!

I have tired Telkom ADSL, MTN, Vodacom, Cellc and Iburst. The best I currently have is Iburst, which is stable, but not fast enough for things such as YouTube, gaming, etc...
The best cellular connection is MTN, but the connection is very unreliable. It constantly varies and is a nightmare when good latency is required.

So to stop ranting and Raving: can I ask you honestly, is there something we can do about this, or should I just accept I live in a broadband black hole, and that I should just accept it?

Fyi, results of a mweb speed test I just ran:

Download Speed: 195 kbps (24.4 KB/sec transfer rate)
Upload Speed: 357 kbps (44.6 KB/sec transfer rate)
Latency: 566 ms
14 July 2013 12:14:47 AM

Good Morning

I have escalated all the results from our testing to Telkom via a Line Fault.

We wait on there feedback as to the possible cause.

 

[panama]

Saix.net Speed test

Last Result:
Download Speed: 90 kbps (11.3 KB/sec transfer rate)
Upload Speed: 297 kbps (37.1 KB/sec transfer rate)
Latency: 775 ms
15 July 2013 09:47:01 PM

 

[panama]

Saix.net Speed test

Last Result:
Download Speed: 56 kbps (7 KB/sec transfer rate)
Upload Speed: 288 kbps (36 KB/sec transfer rate)
Latency: 517 ms
16 July 2013 11:06:22 PM

to be fair, windows updates were downloading, and have been since 6pm.
even so...

 

[MWEBHelp]

Thanks for the info, I will update the log for you with the feedback.

 

[panama]

Saix.net Speed test

Last Result:
Download Speed: 95 kbps (11.9 KB/sec transfer rate)
Upload Speed: 245 kbps (30.6 KB/sec transfer rate)
Latency: 708 ms
18 July 2013 09:40:14 PM

 

[panama]

Saix.net Speed test

Last Result:
Download Speed: 101 kbps (12.6 KB/sec transfer rate)
Upload Speed: 359 kbps (44.9 KB/sec transfer rate)
Latency: 405 ms
19 July 2013 10:03:46 PM

sigh

 

[panama]

Saix.net Speed test


Last Result:
Download Speed: 74 kbps (9.3 KB/sec transfer rate)
Upload Speed: 374 kbps (46.8 KB/sec transfer rate)
Latency: 528 ms
20 July 2013 07:19:35 PM

My shattered nerves

 

[panama]

Saix.net Speed test

Last Result:
Download Speed: 92 kbps (11.5 KB/sec transfer rate)
Upload Speed: 344 kbps (43 KB/sec transfer rate)
Latency: 529 ms
22 July 2013 10:04:33 PM

Received a call from MWEB, Telkom have apparently admitted to congestion, but have no plan to upgrade/resolve the issue. Solution is to monitor the speed, and hope it improves. So be it.....

 

[panama]

Saix.net Speed test

Last Result:
Download Speed: 74 kbps (9.3 KB/sec transfer rate)
Upload Speed: 330 kbps (41.3 KB/sec transfer rate)
Latency: 859 ms
23 July 2013 10:05:16 PM

Latency reaching new lows..

 

[MWEBHelp]

Saix.net Speed test

Last Result:
Download Speed: 74 kbps (9.3 KB/sec transfer rate)
Upload Speed: 330 kbps (41.3 KB/sec transfer rate)
Latency: 859 ms
23 July 2013 10:05:16 PM

Latency reaching new lows..

Saix.net Speed test

Last Result:
Download Speed: 92 kbps (11.5 KB/sec transfer rate)
Upload Speed: 344 kbps (43 KB/sec transfer rate)
Latency: 529 ms
22 July 2013 10:04:33 PM

Received a call from MWEB, Telkom have apparently admitted to congestion, but have no plan to upgrade/resolve the issue. Solution is to monitor the speed, and hope it improves. So be it.....

Saix.net Speed test


Last Result:
Download Speed: 74 kbps (9.3 KB/sec transfer rate)
Upload Speed: 374 kbps (46.8 KB/sec transfer rate)
Latency: 528 ms
20 July 2013 07:19:35 PM

My shattered nerves

Saix.net Speed test

Last Result:
Download Speed: 101 kbps (12.6 KB/sec transfer rate)
Upload Speed: 359 kbps (44.9 KB/sec transfer rate)
Latency: 405 ms
19 July 2013 10:03:46 PM

sigh

Saix.net Speed test

Last Result:
Download Speed: 95 kbps (11.9 KB/sec transfer rate)
Upload Speed: 245 kbps (30.6 KB/sec transfer rate)
Latency: 708 ms
18 July 2013 09:40:14 PM

Afternoon panama, please ensure you paste comparative speed test results with the Telkom guest account as well. If you require the account details, let me know and I provide it to you via private messaging.

 

[panama]

Saix.net Speed test using MWEB account

Last Result:
Download Speed: 142 kbps (17.8 KB/sec transfer rate)
Upload Speed: 240 kbps (30 KB/sec transfer rate)
Latency: 577 ms
24 July 2013 09:22:54 PM


Saix.net Speed test using Telkom guest account

Last Result:
Download Speed: 158 kbps (19.8 KB/sec transfer rate)
Upload Speed: 204 kbps (25.5 KB/sec transfer rate)
Latency: 280 ms
24 July 2013 09:18:23 PM

 

[MWEBHelp]

Saix.net Speed test using MWEB account

Last Result:
Download Speed: 142 kbps (17.8 KB/sec transfer rate)
Upload Speed: 240 kbps (30 KB/sec transfer rate)
Latency: 577 ms
24 July 2013 09:22:54 PM


Saix.net Speed test using Telkom guest account

Last Result:
Download Speed: 158 kbps (19.8 KB/sec transfer rate)
Upload Speed: 204 kbps (25.5 KB/sec transfer rate)
Latency: 280 ms
24 July 2013 09:18:23 PM

Those results are very similar.

Please provide me trace route results to mweb.co.za and bbc.co.uk

 

[panama]

Last Result:
Download Speed: 10 kbps (1.3 KB/sec transfer rate)
Upload Speed: 124 kbps (15.5 KB/sec transfer rate)
Latency: 891 ms
25 July 2013 09:12:59 PM

Is this possible? I could run to Rosebank and back in the time it took to even execute this speed test
I even had to use my 3g card to post this

 

[panama]

and yes I can run more trace routes, etc... but really, its time consuming and is not really reaping any benefits. I have already done this multiple times, with no benefits. Do we have any update from Telkom?

 

[MWEBHelp]

and yes I can run more trace routes, etc... but really, its time consuming and is not really reaping any benefits. I have already done this multiple times, with no benefits. Do we have any update from Telkom?

The latest feedback is that your fault has been linked to a network fault: NF is due to congestion
Linked to NF <36ARK050713>

 

[panama]

Thanks, keep me posted