BasicsYou would not randomly entertain someone phoning and claiming they are from your bank and asking you to do something for them relating to your own account.
You would not click a random link that is apparently send out by your bank.
Just follow the same security rules you would treat your online banking with when dealing with crypto and you would be more secure than what you did here.
No, those are the messages you and others receive and not specifically because you are a luno user and only luno users will receive them. it is typical phishing sms's and if they happen to hit someone who is gullible enough and have a luno account then they might get a victim. I often get phishing scams relating to ABSA online banking pop up and I don't even have any ABSA account.
You have fallen victim to the following from what I can observe from your posts:
face, they claim to be a customer obsessed company, however they provide no training on their product, and there is not enough information about the mechanisms they provide to protect you. They assume you will know what the exact risks are, and be able to protect yourself.
Not exactly the attitude you should have if your ultimate goal is to take a finance system to the moon. Not knocking Luno on what their current product offers as is - the issue is twofold, you having the necessary information and my personal opinion that there is not enough information being publicized by Luno.