My experience with Telkom's service this month.

[bullzeye.za]

Hi guys, a happy change of pace for Telkom threads lately.

I'm posting this not because someone has asked me to, but because I believe that with all the negativity around here on the forum, whatever positive experiences are being had around here are being forgotten about and never reported on, so here's one for the other side of the fence.

My ADSL had been down for a few weeks until Tuesday, and apart from the fact that I was offline, I never felt out of control. Between Sulaiman and Dees from the Cape Town Telkom center, I was kept informed every step of the way to solving the problem.

They gave me calls multiple times a day to keep me up to date, and never rejected me when I asked to speak to one of them when calling in for an update. ( Which was sometimes hourly, and on one day, every half hour )

All in all, extremely impressed with Telkom's service lately - It looks like whatever strategies they've been putting in place lately to improve customer satisfaction have been embraced by at least these two individuals. That said, every agent that I spoke to was efficient, courteous, and asked me at the end of my call if they could help me with anything else.

I'd like to extend my thanks to both of the guys above, as well as TelkomZA on this forum here for following up, keeping me updated, and never ignoring me when I asked for help or an update. You guys did a fantastic job, and have really turned the image I have of Telkom around.

It's worth mentioning that this is the first time I've had to call in for almost a year, so whatever's changed might have been something that isn't quite so recent.

Am I alone? Sound off below if you've had similar service, or if the opposite applies to you.

 

[kopite1985]

By the heading I would have expected a total rant at Telkom, but what a nice surprise!

Big up to Sulaiman and Dees from the Cape Town Telkom center!!!!

I had a pleasant encounter and service from an agent (can't remember the name) today. I had short paid by a few cents and the system auto-disconnect your line. So as soon as I rectified the account payment she had my connection back up in minutes.

Not all Hell.......well done Telkom for a change. Keep it happening!

 

[Electric]

You are certainly not alone.
I have been big upping Telkom like hell in here lately because all I see is negativity.
People loose connection for 20 minutes and come in here to say Telkom is the worst.

Even I wanted to bitch on Saturday morning when my line went down for an entire hour.
It wasn't even a long hour.
I think we are just so focused on immediate gratification nowadays that we can't handle minute exceptions to our own rules.

The more I consider what I am getting out of what I paid for, the more I am happy.

 

[etienne.cpt]

You are certainly not alone.
I have been big upping Telkom like hell in here lately because all I see is negativity.
People loose connection for 20 minutes and come in here to say Telkom is the worst.

Even I wanted to bitch on Saturday morning when my line went down for an entire hour.
It wasn't even a long hour.
I think we are just so focused on immediate gratification nowadays that we can't handle minute exceptions to our own rules.

The more I consider what I am getting out of what I paid for, the more I am happy.

I think one should actually commend them on awesome service Public domain like hello Peter.
shame if they trying its the least we can do.

 

[Boris Becker]

Telkom is so up and down. One fault they'll come out and resolve in 3 hours and others will take 3 weeks. One DSL order will take 1 day another 1 month. Phoning their call centre is also a mixed bag, one helpful consultant, one idiot. But what's been consistent recently is holding on for at least 20 minutes in a number of departments and billing errors. Driving me nuts.