My FNB chip & pin credit card appears to have been cloned

[StrontiumDog]

Earlier today I was alerted to what appears to be a cash withdrawal from from my credit card account using what I can only assume is a cloned copy of my chip & pin credit card. The cash withdrawal limit on my card is R500 but yet the individuals responsible withdrew well over 1k. Obviously I immediately alerted the FNB fraud division and got the card blocked.

I am assuming they did this at an South African ATM as the amount withdrawn was an even number / rounded to the nearest R100.

I'm thinking at this point it's an inside job somehow, as they overcame the R500 withdrawal limit. Given that, it's even possible that they didn't even need to know my PIN to use their copy of my card.

I noticed once logging in to Online Banking that for some reason over the past 3 days they did several balance enquiries on my account and then waited until today to withdraw the cash.

Anyone else have a similar experience or know of how the individuals concerned might have gotten away with this?

 

[nakedpeanut]

My guess is they got you withdrawing money from an ATM. Small camera to view your pin and off they go. Not sure how they upped your limit unless it's possible on an ATM. Which i doubt.

 

[StrontiumDog]

My guess is they got you withdrawing money from an ATM. Small camera to view your pin and off they go. Not sure how they upped your limit unless it's possible on an ATM. Which i doubt.

I only ever used this card at an ATM twice. Card was issued in March. The first use at an ATM was in May when the card was blocked when I tried to change the PIN from the default one issued. The second time was a month later when I reactivated the card and got a new PIN at the same branch where the card was originally blocked.

 

[GhostSixFour]

Contact @michaeljordaan on twitter, when I had fraud on my account a while back he got me sorted out within 24hours.

 

[Gtx Gaming]

i never use atm's for that reason , last use on atm was 3 months ago , i only get cash at pick and pay now , and that's basically when i know i go to place where i will pay parking , or buying something from gumtree.

 

[StrontiumDog]

Contact @michaeljordaan on twitter, when I had fraud on my account a while back he got me sorted out within 24hours.

Well I did submit the necessary info to the fraud dept so am happy to leave it there unless they come back with an unsatisfactory outcome. Did you mean @michaeljordaan the CEO?

edit: Nevermind, I always thought he was Michael Jordan

 

[GhostSixFour]

Well I did submit the necessary info to the fraud dept so am happy to leave it there unless they come back with an unsatisfactory outcome. Did you mean @michaeljordaan the CEO?

edit: Nevermind, I always thought he was Michael Jordan

Yip. The CEO. The reason for that being that the amount was swiped and was sitting in my account under "reserved". I tried every avenue to get them to just stop the bloody transaction.. Sad that I had to resort to going to the CEO, but brilliant that the CEO is available for contact..

 

[StrontiumDog]

I noticed by chance today that FNB reversed the amount for the fraudulently withdrawn cash a few days ago. No feedback to tell me that it was done. I called them today to ask what about the 9 x R3.95 balance enquiry charges and R52 withdrawal fee related to the fraudulent activities. Was assured that would be reversed too. Good chance I would have had to foot the bill for that had I not queried it today.

Interesting that somehow these fraudsters managed to clone my chip & pin card, didn't have access to my PIN and overcame the R500 ATM withdrawal limit on that card...

 

[killadoob]

I noticed by chance today that FNB reversed the amount for the fraudulently withdrawn cash a few days ago. No feedback to tell me that it was done. I called them today to ask what about the 9 x R3.95 balance enquiry charges and R52 withdrawal fee related to the fraudulent activities. Was assured that would be reversed too. Good chance I would have had to foot the bill for that had I not queried it today.

Interesting that somehow these fraudsters managed to clone my chip & pin card, didn't have access to my PIN and overcame the R500 ATM withdrawal limit on that card...

Just your card not your chip.

 

[Jola]

You can clone the card as long as the magnetic strip is still on it.

If you want to be safe, scratch off the magnetic strip, however, then you cannot use it in an ATM. The local ATMs are outdated, they do not read the chip, only the magnetic strip.

I always have one of my cards with the magnetic strip scratched off. Still works fine, everybody has chip readers nowadays.

 

[killadoob]

You can clone the card as long as the magnetic strip is still on it.

If you want to be safe, scratch off the magnetic strip, however, then you cannot use it in an ATM. The local ATMs are outdated, they do not read the chip, only the magnetic strip.

I always have one of my cards with the magnetic strip scratched off. Still works fine, everybody has chip readers nowadays.

No need for that extreme, everybody knows a company that can print stickers for them, go to them measure the stripe and ask for 200 plain stickers or 1m of vinyl with that size. Use that for the stripe and when you need to draw money remove the sticker then apply a new one once you get home.

I have that system to ensure cashiers don't accidentally swipe it. Ensures that can only ever be used by i can still draw cash. Only have my credit card and capitec card but the credit card i don't care, they are superb when it comes to fraud. Never had to test capitec.

 

[Jola]

No need for that extreme, everybody knows a company that can print stickers for them, go to them measure the stripe and ask for 200 plain stickers or 1m of vinyl with that size. Use that for the stripe and when you need to draw money remove the sticker then apply a new one once you get home.

I have that system to ensure cashiers don't accidentally swipe it. Ensures that can only ever be used by i can still draw cash. Only have my credit card and capitec card but the credit card i don't care, they are superb when it comes to fraud. Never had to test capitec.

Sure, but too much of a hassle.

I don't withdraw cash with my credit card, fees are too high, so I never need to use it in an ATM.

Having one card without a magnetic strip works fine for me, and makes it very safe - no cloning worries

 

[killadoob]

Sure, but too much of a hassle.

I don't withdraw cash with my credit card, fees are too high, so I never need to use it in an ATM.

Having one card without a magnetic strip works fine for me, and makes it very safe - no cloning worries

No doubt the fees are high, capitec is awesome. I swipe everywhere and i think it's either 40 cents or free one of the two. My banks fees last month were 48 rand and my interested was 9 rand . With standard bank OMG. I work mostly on comm so some months my debit orders bounce, 4 rand with capitec, standard bank 120 rand. Capitec is an amazing bank. So cheap.

 

[StrontiumDog]

Just your card not your chip.

OK, but then how did they withdraw the cash? If they had my PIN then I'm at fault, but yet the bank is refunding me.

How did they overcome the R500 limit? Inside job? Some glitch that they are taking advantage of?

 

[noxibox]

no cloning worries

Keep telling yourself that.

 

[Jola]

Keep telling yourself that.

Well, I have only heard of one instance of a chip card being read (in the UK), so it is not common.

(Obviously excluding the magnetic strip being read).

 

[noxibox]

Well, I have only heard of one instance of a chip card being read (in the UK), so it is not common.

The technology to do it exists, was used, and eventually detected after people had been defrauded. If it is as widespread as going after the strip yet, it will be very soon. The simple fact is that the cards can be cloned. No cloning worries implies it cannot be done.