My line speed for at least the 2nd time now is half of what it should be

supersunbird said:
Tried other hardware yet?
Click to expand...
It's not so trivial as my network has VLANs.

The fact that the speed isn't "exactly" 50Mbps, but just a little over (like when my package was the 50Mbps offering, or how my 100Mbps is just a little over) makes it feel like it's not an interface or issue on my equipment, but something upstream. Also, the upload speed isn't affected.

I'll see if I can have a regular router plugged into the same network segment running a 2nd PPPoE session which I can then test on as well when this happens.
 
I have managed set up that both my pfSense PC and an Archer C20 router are connected through the same ONT simultaneously and I already have a very interesting observation.

Once I had them both up and running I did a speed test on each, both were only running at ~50Mbps, so this seems to rule out a possible issue with my pfSense hardware.

Here is the super interesting part, when I restarted the PPPoE connection on only pfSense, then both connections were back up to 100Mbps.

Here is an excerpt from the results file downloaded from speedtest.net, note that the one IP doesn't change, but the other does:

TimeDownload Speed (Megabits per second)Upload Speed (Megabits per second)Latency (Milliseconds)Server NameExternal Ip
12:26 pm​
90.92​
85.03​
3​
rain102.132.227.237
12:25 pm​
104.84​
89​
4​
rain102.132.143.86
12:23 pm​
50.73​
86.4​
4​
rain155.93.158.2
12:22 pm​
49.75​
60.36​
3​
rain102.132.227.237
 
And speed is back down to 50Mbps again, I wonder if having multiple PPPoE connections triggers something on OpenServe's system somewhere.
 
Hi @Zuldritch
I think I found the issue.
It seems there are 2 B numbers being picked up in your sessions.
One of them being picked up is a 100mbps service, and on your other session sometimes shows another B number with a 50mbps service.
LAN port 1 is a 100mbps service, and LAN port 4 seems to be the 50 mbps

I'm not sure why 2 ports would be active? Can you confirm if you are using both LAN 1 and LAN 4?

EDIT: Also, the 50mbps service seems to belong to Openserve, not us, which is more strange...
 
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@CoolEscalator, I'm only using LAN 1 on the ONT which is connected to an isolated VLAN on my switch with the TP-LINK router and pfSense PC connected through the same VLAN.

Can you confirm the current active number of PPPoE sessions against my account? At this moment it should be 2, it is possible I made a mistake months and months ago and the router at my parent's premises is using my account. I've sent you a PM of their Cool Ideas PPPoE account so perhaps you could check if that's active or not. If this is the issue, I can walk my father through changing it over the phone.
 
Zuldritch said:
@CoolEscalator, I'm only using LAN 1 on the ONT which is connected to an isolated VLAN on my switch with the TP-LINK router and pfSense PC connected through the same VLAN.

Can you confirm the current active number of PPPoE sessions against my account? At this moment it should be 2, it is possible I made a mistake months and months ago and the router at my parent's premises is using my account. I've sent you a PM of their Cool Ideas PPPoE account so perhaps you could check if that's active or not. If this is the issue, I can walk my father through changing it over the phone.
Click to expand...
Thanks, will look at the PM
Yes, currently there are 2 active sessions . One of them shows the other B number ending in 883
Yours would end in 928
 
@Zuldritch I have also sent an email to a contact at Openserve to possibly check where this other B number is coming from.
Will let you know

For now, please disconnect the TP link to drop its session.
 
Thanks, I saw your PM confirming my father is using their own account and not mine and that strangely my two PPPoE sessions despite being through the LAN port on the ONT are coming through with separate B numbers on your end.

I've disconnected the TP Link router and we'll wait and see what OpenServe says.
 
Zuldritch said:
Thanks, I saw your PM confirming my father is using their own account and not mine and that strangely my two PPPoE sessions despite being through the LAN port on the ONT are coming through with separate B numbers on your end.

I've disconnected the TP Link router and we'll wait and see what OpenServe says.
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Indeed, whats even more strange is, the session on the TP link was the one showing the other B number, however you still managed to get both 50mbps, and then 100mbps .

A real headscratcher, perhaps the ONT needs replacing. To be confirmed though...
 
CoolEscalator said:
Indeed, whats even more strange is, the session on the TP link was the one showing the other B number, however you still managed to get both 50mbps, and then 100mbps .

A real headscratcher, perhaps the ONT needs replacing. To be confirmed though...
Click to expand...
As per PM and reviewing our RADIUS logs, there is really nothing on our side that could cause this random halving that you are experiencing.

My suggestion would be to try a different router for a while, just to see if it still happens. I can't see anything on our side that would cause this behaviour.
 
TheRoDent said:
As per PM and reviewing our RADIUS logs, there is really nothing on our side that could cause this random halving that you are experiencing.

My suggestion would be to try a different router for a while, just to see if it still happens. I can't see anything on our side that would cause this behaviour.
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I believe they did try another router, and experienced it on both at the same time.
But strangely there is another B number showing up on his sessions, that's linked to an Openserve ISP B number, which is a 50mbps service.
So I have queried this with Openserve to find out where this other B number fits in or comes from.
 
CoolEscalator said:
I believe they did try another router, and experienced it on both at the same time.
But strangely there is another B number showing up on his sessions, that's linked to an Openserve ISP B number, which is a 50mbps service.
So I have queried this with Openserve to find out where this other B number fits in or comes from.
Click to expand...
Let's just change their password ? ;)
 
TheRoDent said:
Let's just change their password ? ;)
Click to expand...

:laugh:

I do appreciate that (and it's part of why I recommend) with Cool Ideas I have the possibility to engage with higher level technical representatives on this forum than an average CSR (customer service representative) for these very out of the ordinary situations, and this my third incident now (makes you wonder how many more you might not be aware of).

First was this one, which (without mentioning your company name) I still bring up to fellow technical people or business owners as an example how even otherwise well performing front-line CSRs sometimes don't get the full picture. Sorry to others for the private link, but it was a sensitive situation which I leave it up to Cool Ideas as to whether or not they want to share it. All I will say is that there was something I reported to them mostly for their benefit and had no impact on their customers.

Then you managed to resolve an issue through this forum again where my Spotify had buffering issues due to Akamai incorrectly routing me over a slow peering link instead of their PoP on Cool Ideas network. While it's possible this might have gotten escalated past your front-line CSRs, I expect that unless I got lucky with the CSR who received my ticket, it would have been a frustrating experience overall. I fully expect this would have been impossible to resolve with a super large ISPs like Telkom, Cell C, MWeb, etc.

And then finally this issue where somehow OpenServe has my ONT "leaking through" on a different ONT's B number, which from the sounds of things is unprecedented, and again I expect convincing your frontline CSRs there is a real issue here would have been a frustrating exercise.

I hope that OpenServe gets back to you soon, it seems now within minutes of my reconnecting my line speed drops and this has probably been happening for over a month now, it's getting frustrating.
 
I have client facing Teams calls today, so I'm thinking at like 16h30. You can send me new password by PM, WhatsApp or email, or I can check the password from the Cool Zone using my phone, either works.

I don't see the password change making any difference but doesn't hurt to try.
 
Zuldritch said:
I have client facing Teams calls today, so I'm thinking at like 16h30. You can send me new password by PM, WhatsApp or email, or I can check the password from the Cool Zone using my phone, either works.

I don't see the password change making any difference but doesn't hurt to try.
Click to expand...
Noted thank you. Will shedule it for 16:30 and PM you.

Openserve also just provided feedback, are you able to share these photos via PM? (Back and front if possible )(You can use https://imgbb.com/)
Feedback:
"Please send photos of onsite ONT clearly showing the serial number.
Likely that onsite ONT SN is 485(XXredactedXX)4B0 which may explain the anomaly"

Looking forward to your responmse
 
Hi @Zuldritch
Please see the below feedback from Openserve.
Apologies for any disruption caused, I see there were a few disconnections due to Openserve's unexpected changes.

Feedback:
----------
"Hi
Have rebuilt this services and B4(redacted)928 dialling out with (redacted)[email protected]...
Please check/monitor and advise…15h05 going forward…."
-----------
Openserve typically doesn't just make changes, so it is possible they found something.
Please let me know if you experience the anomaly agian
 
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