Yeah, very difficult to get a feel for what will really happen when everything goes live next year, to date my feelings have been up & down. However this is worth mentioning to perhaps bring light on a major difference between our current services and the up and coming WBS.
Stopped by late friday afternoon, round 16:45 to exchange a faulty transformer for my UTD, sounded like a box of smarties if I gave it a shake. Instead of the expected, "how did you break it" or "sorry but the warranty does not cover that" I had a rather different experience. After the 15 minute delay at security but thats just the SABC buildings for you.
The Chief operating officer handled my "complaint" I thought it was a simple exchange. He immediately escorted me to a boardroom where a representitive from Kyocera (the manufactures) was going about his work. He raised the issue there and then, assuring me that this would not happen again. The manufacture was quite shocked and asked if he could take it back to Japan for further investigation. By now I was rather surprised that a simple exchange had become a serious concern.
Its not everyday that a company takes a defect that seriously, normally its your fault and you should feel bad for wanting to exchange the product. Afterwards I was taken for a tour, introduced to some of the staff and shown how some of the systems work.
WBS showed me that South African companies can be competitive, honest and be truely customer focused.
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