My Multichoice Care Centre Experience.

[Brieuse]

In Randburg,

I am quite impressed actually. The ticket system worked well. And the lady that served me was pleasant.

I don't know if anybody else has had issues with their PVR Remotes, but I go through them like toilet paper. The silly rubber pause button keeps breaking.

So I bought two new remotes for R200 each. In my opinion that's a good price for a universal remote.

 

[rpm]

I can confirm that my experiences at the Multichoice Care Centre were also very positive - served within a few minutes and the consultant was knowledgeable and friendly. Also nice that you get a ticket and can then sit down and read the paper or watch TV...wish more larger companies will do that.

 

[ToxicBunny]

Oddly enough I've had totally the opposite experience at the Durban "Care Centre".

Granted, I only go in to those places when I have something seriously wrong so 99% of the time its enough to stump the people.

But the one time I had a simple issue to sort out, by just adding the PVR service to my account.. they cocked it up so badly that I ended up basically having to k@k on one of the contact centre managers about his useless staff.

 

[Park@82]

I can confirm that my experiences at the Multichoice Care Centre were also very positive - served within a few minutes and the consultant was knowledgeable and friendly.

+1 , also had a pleasant experience at Multichoice in Randburg.

 

[Dyl106]

I had a good experience from Multichoice when my decoder went bust and when I phoned a very well mannered woman helped me! I was shocked that there is still some good service in SA! Makes you want to stay with DSTV...if only they did not repeat everything 10 TIMES!

 

[Sackboy]

At the Cape Town one, I went to the counter (didn't know about the ticket system) and nobody was standing there - only one counter was busy actually. The lady sent me back to get a ticket or she wouldn't serve me.
I had to laugh!

 

[Peder]

I found The Multichoice in Randburg to be very helpful.

They even had free coffee so i really didn't moan (well the coffee wasn't the real deal but at least there was something)

My mom worked for M-net VERY long ago and they still had her name and all on the system and had no problem setting up our decoder to work for DSTV and so on.

 

[xrapidx]

As is my luck - I also had the opposite experience

Bought a decoder - got home and tried to link it up to my account - apparently the decoder serial number was linked to some dude in Port Elizabeth - and I couldn't activate my decoder. The woman said the dude in P.E. probably gave them the wrong number, but the 'system only allows one decoder to one smart card' - I had to wait for them to track him down - even though mine was brand-spanking-new - it took them a day or three to find out he actually did make a mistake.