My site so slow

[Kasyx]

I have recently put my website back online with a new US hosting company (http://www.servage.net), and have found it to be exceedingly slow on South African connections (where most of my user base are from). I am not sure if it applies to all connections, but so far all ADSL users as well as users from the UKZN have had extremely slow speeds. I have found my own connection speed on the site rather slow, and I am on 4mbit, so I have to wonder what the 384 guys are dealing with.

I have contacted my hosting company to see if it is perhaps something on their side that they can sort out, but alas it appears to be within the clutches of the demon. Telkom

Here is a traceroute to my site (http://www.the-bored.net)

1 * * * Request timed out.
2 19 ms 18 ms 21 ms dsl-145-64-01.telkomadsl.co.za [165.145.64.1]
3 * * 19 ms nngy-ip-er-1-fe-9-0-1-1.telkom-ipnet.co.za [196.43.10.90]
4 * * * Request timed out.
5 474 ms 471 ms 474 ms ny-ip-dir-globalc-pos-3-0.telkom-ipnet.co.za [196.43.18.97]
6 481 ms 486 ms 481 ms g0-2.na01.b001105-24.jfk02.atlas.cogentco.com [38.112.18.41]
7 480 ms 477 ms 485 ms g10-2-103.core01.jfk02.atlas.cogentco.com [38.112.38.165]
8 474 ms 476 ms 475 ms p15-0.core02.jfk02.atlas.cogentco.com [66.28.4.14]
9 510 ms 515 ms 505 ms p14-0.core02.ord01.atlas.cogentco.com [66.28.4.86]
10 506 ms 512 ms 506 ms te3-3.mpd01.ord01.atlas.cogentco.com [154.54.1.178]
11 512 ms 511 ms 507 ms v3499.mpd01.ord03.atlas.cogentco.com [154.54.5.10]
12 605 ms 609 ms 608 ms chi1isp1.versatel.de [62.214.1.185]
13 607 ms 613 ms 693 ms hhb2isp5.versatel.de [62.214.111.117]
14 607 ms 609 ms 607 ms sdh-1ge.fl.ip.servage.net [62.214.89.134]
15 608 ms 611 ms 607 ms 82-140-42-34.static.servage.net [82.140.42.34]

-------------------

Is there any way I could get hold of Telkom and ask them to check out why connections to my site in particular are so slow? I know this is probably the most hopeful thing concerning Telkom you have ever heard, but I am kinda desperate.

 

[Syndyre]

Not sure but if the leg including "jfk" is in new york and your site is hosted in the us then it looks like its going SA > USA > Germany > USA which could explain some of the latency.

 

[Kasyx]

It doesn't, Cogentco has a peering system which includes Versatel.de. It is possible that the datacentre it goes through could be a Versatel.de datacentre hooked up to their network. But as far as I could see from checking the Cogentco website, my traffic is not being routed via Germany (as that would be incredibly silly). Also after chatting to one of the Servage staff members, I was told that according to their traceroutes and checks it appears the latency occurs within Telkom (the worst place possible).

 

[Franna]

3 * * 19 ms nngy-ip-er-1-fe-9-0-1-1.telkom-ipnet.co.za [196.43.10.90]
4 * * * Request timed out.
5 474 ms 471 ms 474 ms ny-ip-dir-globalc-pos-3-0.telkom-ipnet.co.za [196.43.18.97]

The biggest latency jump occurs between nngy-ip-er-1-fe-9-0-1-1.telkom-ipnet.co.za and
474 ms ny-ip-dir-globalc-pos-3-0.telkom-ipnet.co.za. So it is definetely Telkom to blame here.

 

[Wynsam]

Gotta go local

I know it costs alot more but if you want a fast site then you have to go local. We put up some pics of a student cocttail evening, (http://www.wynsam.co.za/youngprofessionals.htm) if we wanted them to load quick enough then it had to be local. Costs more but you dont have a choice.

 

[Kasyx]

Nice subtle advertising

But that is not the case. The old host I had, also US, had no problems with speed, everything was great. I am not prepared to pay through my ass for local hosting when I can get 110GB webspace for R90 a month.

But either way, is there anyone I can contact to see if they can sort it out?

 

[Wynsam]

Nice subtle advertising

But that is not the case. The old host I had, also US, had no problems with speed, everything was great. I am not prepared to pay through my ass for local hosting when I can get 110GB webspace for R90 a month.

But either way, is there anyone I can contact to see if they can sort it out?

You have to be joking . You want telkom to fix a problem to make international hosting accetable? Why would they when they can charge you more for local?

Actually when and if ever local becomes "free" like the new ICASA regulations stipulate, will it mean that local hosting rates will come down?

 

[MrG]

Your site loads perfectly fast on my end, cant see why they say its slow.

 

[Wynsam]

Your site loads perfectly fast on my end, cant see why they say its slow.

Loads quite fast for me too. On a 4Mbs line.

Pinging the-bored.net [82.140.42.34] with 32 bytes of data:

Reply from 82.140.42.34: bytes=32 time=515ms TTL=49
Reply from 82.140.42.34: bytes=32 time=517ms TTL=49
Reply from 82.140.42.34: bytes=32 time=516ms TTL=49
Reply from 82.140.42.34: bytes=32 time=515ms TTL=49

Ping statistics for 82.140.42.34:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 515ms, Maximum = 517ms, Average = 515ms

Compared to my site : hetzner SA host

Pinging wynsam.co.za [196.7.147.4] with 32 bytes of data:

Reply from 196.7.147.4: bytes=32 time=66ms TTL=243
Reply from 196.7.147.4: bytes=32 time=69ms TTL=243
Reply from 196.7.147.4: bytes=32 time=69ms TTL=243
Reply from 196.7.147.4: bytes=32 time=69ms TTL=243

Ping statistics for 196.7.147.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 69ms, Average = 68ms

One expects the local host to be faster, but yours is not bad right now so maybe the problem has been fixed.

 

[adsl3g]

Page took 15 seconds to load - 384k - telkominternet.