need help with merlin u740 card

[[OUPA]MrNutz]

Hi Guys.

I've got a customer with a massive problem...

i can see this is all pointing towards re-doing XP but anyway - lets try.

-Customer has got an LG notebook
-has got the Merlin u740 3g/hsdpa card

problem phoned in : his 3g/gprs doesn't dial up ...very sketchy hey.

when inserting the 3g card - you hear correctly 2 sounds (like when u add PNP hardware) - one for the 3g and one for the wifi part of that card.

as soon as you start the vodafone mobile-connect app - in the left bottom corner u get:

not connected

searching for merlin u740

not connected

searching for merlin u740

....i've checked in device manager - it gets a comm port - and it gets added to the modem section (without yellow or red marks on components)

HOWEVER...

i cannot run a diagnostic query via control panel - it fails

..

i've uninstalled the whole software set , deleted the \prog f \ vodafone ect.

not helping..

i've changed laptops...yes - then the card works..

so what is screwing this card around - i've "cleaned" the "environment" for a reinstallation - but negative...its not working.

any 2cents b4 i have to redo XP

thx

 

[vodacom3g]

Hi Guys.

I've got a customer with a massive problem...

i can see this is all pointing towards re-doing XP but anyway - lets try.

-Customer has got an LG notebook
-has got the Merlin u740 3g/hsdpa card

problem phoned in : his 3g/gprs doesn't dial up ...very sketchy hey.

when inserting the 3g card - you hear correctly 2 sounds (like when u add PNP hardware) - one for the 3g and one for the wifi part of that card.

as soon as you start the vodafone mobile-connect app - in the left bottom corner u get:

not connected

searching for merlin u740

not connected

searching for merlin u740

....i've checked in device manager - it gets a comm port - and it gets added to the modem section (without yellow or red marks on components)

HOWEVER...

i cannot run a diagnostic query via control panel - it fails

..

i've uninstalled the whole software set , deleted the \prog f \ vodafone ect.

not helping..

i've changed laptops...yes - then the card works..

so what is screwing this card around - i've "cleaned" the "environment" for a reinstallation - but negative...its not working.

any 2cents b4 i have to redo XP

thx

Resource clash maybe? Anything else in Device Manager with exclamation marks?

Try and disable / remove drivers for the built in bluetooth and WiFi, and then try again.

Are you on SP2?

 

[[OUPA]MrNutz]

hey v3g - thx 4 the reply

well - i've inserted a seperate wifi card - which works 100% ...

laptop only has 1 card type slot.

yip - xp pro with sp2 - all latest updates.

have also done the total disable of internal bluetooth and wifi - no change

so seems like its gonna be loooong night

 

[vodacom3g]

hey v3g - thx 4 the reply

well - i've inserted a seperate wifi card - which works 100% ...

laptop only has 1 card type slot.

yip - xp pro with sp2 - all latest updates.

have also done the total disable of internal bluetooth and wifi - no change

so seems like its gonna be loooong night

I find a light sprinkling of garlic sometimes help with Windows driver problems....

Have you tried to connect via the VMC dashboard?

 

[[OUPA]MrNutz]

is it freeware? - caus i can't find a url for downloading VMC

 

[vodacom3g]

is it freeware? - caus i can't find a url for downloading VMC

From the FAQ: http://www.vodacom.co.za/services/3g/downloads.jsp

Where did you get the card? Should have come with the software...

 

[[OUPA]MrNutz]

live in a very small town - sasolburg - only got 3g here for about 2 months now - doing I.T support - so i'm only getting a feel for the software just now

 

[[OUPA]MrNutz]

soz - TOTAL noobness from my side

it's the normal red application ....yes that i know - wasn't aware it was going around called VMC
)))

anyhow - windows is being SERVED as we speak