Neobroadband Wireless LTE 10Mbps

ChrisG79 · Apr 14, 2015

So, I got my 10Mbps LTE installed on Friday. So happy to to have a nice fast internet connection.
Signal seems to be good as well.
RSSi: best:62 worst 66
RSRP: - 90
RSRQ: -7.0

Neotel Speed test I get 9.8Mbps down and 3.8Mbps up
Other Speed tests I get 9.9Mbps down and 3.3Mbps up
Ping to JHB Server between 15ms to 22ms
UK Ping 190ms to 210ms

I've been running lots of tests and doing lots of downloads and gaming, most of the time it is just fine but now and again it just looses connection. This is where I need some help if anyone has seen this before.
I'll be busy downloading or playing or just browsing when it looses connection. I can still log into the router. Signal is still good, max -66 RSSI but I just cannot ping anything or browse or anything for about 30 seconds to a minute. Last night I had to restart the router.This happens maybe once or twice a day. It could probably be a faulty router but is there anything else I can look at?

agentrfr · Apr 16, 2015

Your RSRP isnt that good. Try manually reaiming the antenna. You can follow the same procedure I outlined in the 4meg LTE thread. -80dBmA is about what you should be aiming for

zepunisher · Jun 4, 2015

ChrisG79 said:
So, I got my 10Mbps LTE installed on Friday. So happy to to have a nice fast internet connection.
Signal seems to be good as well.
RSSi: best:62 worst 66
RSRP: - 90
RSRQ: -7.0

Neotel Speed test I get 9.8Mbps down and 3.8Mbps up
Other Speed tests I get 9.9Mbps down and 3.3Mbps up
Ping to JHB Server between 15ms to 22ms
UK Ping 190ms to 210ms

I've been running lots of tests and doing lots of downloads and gaming, most of the time it is just fine but now and again it just looses connection. This is where I need some help if anyone has seen this before.
I'll be busy downloading or playing or just browsing when it looses connection. I can still log into the router. Signal is still good, max -66 RSSI but I just cannot ping anything or browse or anything for about 30 seconds to a minute. Last night I had to restart the router.This happens maybe once or twice a day. It could probably be a faulty router but is there anything else I can look at?

Hi Chris

Are you still having the connection dropping problem. I just got neotel and having the same problem and with no help from neotel. Seems to happen when i use the internet at a 100%

ChrisG79 · Jun 5, 2015

Hi, they took away my huawei LTE router and installed an ATEL lte router/antenna. Much better now, signal is way better and do not get any more connection problems.

zepunisher · Jun 5, 2015

ChrisG79 said:
Hi, they took away my huawei LTE router and installed an ATEL lte router/antenna. Much better now, signal is way better and do not get any more connection problems.

Thank you, ile try to get them to swap mine out

ernstcomplete · Jun 9, 2015

zepunisher said:
Thank you, ile try to get them to swap mine out

Please post if you manage to get yours swapped for an ATEL unit. I am experiencing the same issue with the Huawei B593 and I'm pushing for a different unit, but I'm finding communication with Neotel to be extremely frustrating.

zepunisher · Jun 9, 2015

ernstcomplete said:
Please post if you manage to get yours swapped for an ATEL unit. I am experiencing the same issue with the Huawei B593 and I'm pushing for a different unit, but I'm finding communication with Neotel to be extremely frustrating.

Ile reply back they should come today to see for themselves, i fought alot just to get this meeting asking to speek to supervisors seems to do the trick. Because he wanted me to ping google but like i told him it drops every couple hours or sometimes minutes. But ile show them this thread aswell.

ernstcomplete · Jun 9, 2015

zepunisher said:
Ile reply back they should come today to see for themselves, i fought alot just to get this meeting asking to speek to supervisors seems to do the trick. Because he wanted me to ping google but like i told him it drops every couple hours or sometimes minutes. But ile show them this thread aswell.

I had the exact same thing, it's incredibly frustrating to get proper support. I've been sending emails and calling, but I will have to start making more of a fuss.

zepunisher · Jun 10, 2015

ernstcomplete said:
I had the exact same thing, it's incredibly frustrating to get proper support. I've been sending emails and calling, but I will have to start making more of a fuss.

Hi they came today but had no power i will give feedback as soon as its installed.

zepunisher · Jun 12, 2015

Got it installed today no power again will give feedback on monday, any luck your side?

gamerelite-network · Jun 15, 2015

ChrisG79 said:
So, I got my 10Mbps LTE installed on Friday. So happy to to have a nice fast internet connection.
Signal seems to be good as well.
RSSi: best:62 worst 66
RSRP: - 90
RSRQ: -7.0

Neotel Speed test I get 9.8Mbps down and 3.8Mbps up
Other Speed tests I get 9.9Mbps down and 3.3Mbps up
Ping to JHB Server between 15ms to 22ms
UK Ping 190ms to 210ms

I've been running lots of tests and doing lots of downloads and gaming, most of the time it is just fine but now and again it just looses connection. This is where I need some help if anyone has seen this before.
I'll be busy downloading or playing or just browsing when it looses connection. I can still log into the router. Signal is still good, max -66 RSSI but I just cannot ping anything or browse or anything for about 30 seconds to a minute. Last night I had to restart the router.This happens maybe once or twice a day. It could probably be a faulty router but is there anything else I can look at?

oh WOW ... i could totally DO for 10 megabits uncapped NEOTEL LTE!! i would be watching SO MANY SteamCommunity Broadcasts.

zepunisher · Jun 17, 2015

They installed it and it hasn't droped once since. Starting to actually enjoy my internet

S1lv3r H4wK · Jun 17, 2015

Hi Guys, I would also like to check signal in my area. Checked coverage on neotel's crappy tool and seems im out but if you guys have some more detailed maps please assist?

jun_tao · Jun 17, 2015

S1lv3r H4wK said:
Hi Guys, I would also like to check signal in my area. Checked coverage on neotel's crappy tool and seems im out but if you guys have some more detailed maps please assist?

http://mybroadband.co.za/vb/showthread.php/671668-Neotel-Neobroadband-LTE-4meg-Home-User/page4

Go to post 48. Hope he can help

ernstcomplete · Jun 18, 2015

zepunisher said:
Got it installed today no power again will give feedback on monday, any luck your side?

I managed to get someone to come out last week and he determined that the installers pointed the antenna in the wrong direction. They finally came by yesterday to just change the direction of the external antenna. It's now pointing at a different tower altogether. Apparently it was a contention issue that was causing my problems. I didn't have any disconnects yesterday and the connection seems snappier than before , so maybe that solved it. I'm keeping an eye on it though.

agentrfr · Jul 22, 2015

Update:

Still going like a Boeing

Code:

RSRP	-81 dBm
BAND	3
Signal RSRQ:	-10 dB
SINR	11 dB
RSSI	-57 dBm

agentrfr · Oct 14, 2015

So we've been having a few hiccups over the last few weeks.... Not super impressed.
All tests done with only me plugged into the out-door modem with nothing else using network - checked using networx

This is what happens to latency when trying to stream something. This is what happens when trying to watch a 4.2meg stream from twitch.tv

Code:

Reply from 196.26.208.250: bytes=32 time=25ms TTL=57
Reply from 196.26.208.250: bytes=32 time=16ms TTL=57
Reply from 196.26.208.250: bytes=32 time=27ms TTL=57
Reply from 196.26.208.250: bytes=32 time=26ms TTL=57
Reply from 196.26.208.250: bytes=32 time=21ms TTL=57
Reply from 196.26.208.250: bytes=32 time=35ms TTL=57
Reply from 196.26.208.250: bytes=32 time=37ms TTL=57
Reply from 196.26.208.250: bytes=32 time=247ms TTL=57
Reply from 196.26.208.250: bytes=32 time=182ms TTL=57
Reply from 196.26.208.250: bytes=32 time=299ms TTL=57
Reply from 196.26.208.250: bytes=32 time=451ms TTL=57
Reply from 196.26.208.250: bytes=32 time=601ms TTL=57
Reply from 196.26.208.250: bytes=32 time=667ms TTL=57
Reply from 196.26.208.250: bytes=32 time=895ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1114ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1231ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1600ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1238ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1477ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1382ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1125ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1363ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1152ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1122ms TTL=57
Reply from 196.26.208.250: bytes=32 time=992ms TTL=57
Reply from 196.26.208.250: bytes=32 time=1155ms TTL=57
Reply from 196.26.208.250: bytes=32 time=897ms TTL=57
Reply from 196.26.208.250: bytes=32 time=733ms TTL=57
Reply from 196.26.208.250: bytes=32 time=974ms TTL=57
Reply from 196.26.208.250: bytes=32 time=759ms TTL=57
Reply from 196.26.208.250: bytes=32 time=511ms TTL=57
Reply from 196.26.208.250: bytes=32 time=557ms TTL=57
Reply from 196.26.208.250: bytes=32 time=454ms TTL=57
Reply from 196.26.208.250: bytes=32 time=410ms TTL=57
Reply from 196.26.208.250: bytes=32 time=578ms TTL=57

I really hope it picks up again soon

EDIT:

Adding router stats:

Code:

RSRP	-92 dBm
BAND	3
Signal RSRQ:	-10 dB
SINR	15 dB
RSSI	-65 dBm

SideWinder · Oct 15, 2015

Hi Agentfr,

In my opinion, the Quality of your signal is not the best. RSRQ should range between -3 to -10 dB. You are on the upper limits. If you are serviced my multiplr towers, try re-aiming to another. Less signal strangth with better quality & Signal to Noise Ratio (SINR) may just give you better speeds.

I suffer from the same symptoms (sometimes full speed sometimes 1/2), as i have low signal & low quality (-11 to -13)!, due to the view to the tower (no LOS) being cluttered with big trees.

agentrfr · Oct 15, 2015

Hi Sidewinder

Yeah I've tried pointing it all different directions. This direction is where it has the best RSRP and RSRQ

Anyway, I had a testmy.net going today:

Quite dissapointed :/

Code:

Thu Oct 15 2015 @ 5:48:47 pm	London, GB ZA	arrow	10 MB	3.87 Mbps 484 kB/s		Neotel Pty Ltd history	e2RBoVvEY	share 	
Thu Oct 15 2015 @ 5:33:23 pm	London, GB ZA	arrow	10 MB	3.4 Mbps 425 kB/s		Neotel Pty Ltd history	1ve8HGgf2	share 	
Thu Oct 15 2015 @ 5:17:56 pm	London, GB ZA	arrow	10 MB	3.76 Mbps 471 kB/s		Neotel Pty Ltd history	3GpyAf06c	share 	
Thu Oct 15 2015 @ 5:02:31 pm	London, GB ZA	arrow	10 MB	3.88 Mbps 485 kB/s		Neotel Pty Ltd history	GPpAiKX27	share 	
Thu Oct 15 2015 @ 4:47:07 pm	London, GB ZA	arrow	10 MB	4.73 Mbps 592 kB/s		Neotel Pty Ltd history	ZDM3sivJB	share 	
Thu Oct 15 2015 @ 4:31:46 pm	London, GB ZA	arrow	10 MB	4.99 Mbps 624 kB/s		Neotel Pty Ltd history	bxw1Jr23k	share 	
Thu Oct 15 2015 @ 4:16:27 pm	London, GB ZA	arrow	10 MB	3.11 Mbps 389 kB/s		Neotel Pty Ltd history	TGxwbSDhc	share 	
Thu Oct 15 2015 @ 4:00:58 pm	London, GB ZA	arrow	10 MB	2.13 Mbps 266 kB/s		Neotel Pty Ltd history	OqRdkHboP	share 	
Thu Oct 15 2015 @ 3:45:15 pm	London, GB ZA	arrow	10 MB	3.57 Mbps 446 kB/s		Neotel Pty Ltd history	KuMP00i7H	share 	
Thu Oct 15 2015 @ 3:29:49 pm	London, GB ZA	arrow	10 MB	3.73 Mbps 466 kB/s		Neotel Pty Ltd history	KdAlDc5q2	share 	
Thu Oct 15 2015 @ 3:14:24 pm	London, GB ZA	arrow	10 MB	4.94 Mbps 617 kB/s		Neotel Pty Ltd history	Rp2YqKiyX	share 	
Thu Oct 15 2015 @ 2:59:05 pm	London, GB ZA	arrow	10 MB	5.09 Mbps 637 kB/s		Neotel Pty Ltd history	zI5Agm7YV	share 	
Thu Oct 15 2015 @ 2:43:45 pm	London, GB ZA	arrow	10 MB	4.78 Mbps 598 kB/s		Neotel Pty Ltd history	KQ8rGkeWU	share 	
Thu Oct 15 2015 @ 2:28:26 pm	London, GB ZA	arrow	10 MB	4.83 Mbps 604 kB/s		Neotel Pty Ltd history	hiOuwP2go	share 	
Thu Oct 15 2015 @ 2:13:07 pm	London, GB ZA	arrow	10 MB	5.7 Mbps 713 kB/s		Neotel Pty Ltd history	mnXtlIsG4	share 	
Thu Oct 15 2015 @ 1:57:50 pm	London, GB ZA	arrow	10 MB	7.87 Mbps 984 kB/s		Neotel Pty Ltd history	EpihZG5Bs	share 	
Thu Oct 15 2015 @ 1:42:37 pm	London, GB ZA	arrow	10 MB	5.17 Mbps 646 kB/s		Neotel Pty Ltd history	3elnMgrCh	share 	
Thu Oct 15 2015 @ 1:27:19 pm	London, GB ZA	arrow	10 MB	6.53 Mbps 817 kB/s		Neotel Pty Ltd history	EQHTt08BI	share 	
Thu Oct 15 2015 @ 1:12:05 pm	London, GB ZA	arrow	10 MB	5.95 Mbps 743 kB/s		Neotel Pty Ltd history	p30hIXqvw	share 	
Thu Oct 15 2015 @ 12:56:48 pm	London, GB ZA	arrow	10 MB	4.99 Mbps 623 kB/s		Neotel Pty Ltd history	DSMa0sWfV	share 	
Thu Oct 15 2015 @ 12:41:29 pm	London, GB ZA	arrow	10 MB	5.91 Mbps 739 kB/s		Neotel Pty Ltd history	OIZl5kai9	share 	
Thu Oct 15 2015 @ 12:26:12 pm	London, GB ZA	arrow	10 MB	6.37 Mbps 797 kB/s		Neotel Pty Ltd history	9leKNdh50	share 	
Thu Oct 15 2015 @ 12:24:56 pm	London, GB ZA	arrow	12 MB	5.62 Mbps 702 kB/s		Neotel Pty Ltd history	VA5WhHmlX	share 	
Thu Oct 15 2015 @ 10:29:34 am	London, GB ZA	arrow	12 MB	8.02 Mbps 1 MB/s		Neotel Pty Ltd history	xy1LBNGmY	share 	
Thu Oct 15 2015 @ 8:45:02 am	London, GB ZA	arrow	12 MB	8.68 Mbps 1.09 MB/s		Neotel Pty Ltd history	4DuNICvaG	share 	
Thu Oct 15 2015 @ 8:44:41 am	London, GB ZA	arrow	12 MB	5.79 Mbps 723 kB/s		Neotel Pty Ltd history	83tLFsOBi	share 	
Thu Oct 15 2015 @ 8:43:55 am	London, GB ZA	arrow	5.4 MB	7.05 Mbps 882 kB/s		Neotel Pty Ltd history	IdJDnilzM	share

Camoh2006 · Oct 18, 2015

ChrisG79 said:
So, I got my 10Mbps LTE installed on Friday. So happy to to have a nice fast internet connection.
Signal seems to be good as well.
RSSi: best:62 worst 66
RSRP: - 90
RSRQ: -7.0

Neotel Speed test I get 9.8Mbps down and 3.8Mbps up
Other Speed tests I get 9.9Mbps down and 3.3Mbps up
Ping to JHB Server between 15ms to 22ms
UK Ping 190ms to 210ms

I've been running lots of tests and doing lots of downloads and gaming, most of the time it is just fine but now and again it just looses connection. This is where I need some help if anyone has seen this before.
I'll be busy downloading or playing or just browsing when it looses connection. I can still log into the router. Signal is still good, max -66 RSSI but I just cannot ping anything or browse or anything for about 30 seconds to a minute. Last night I had to restart the router.This happens maybe once or twice a day. It could probably be a faulty router but is there anything else I can look at?

This happens to me too, the only way to solve it for me is to restart the router... Going to talk to Neotel about this, have you heard anything or been able to solve your problem? Please let me know

Neobroadband Wireless LTE 10Mbps

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