Neotel Neobroadband LTE 4meg Home User

agentrfr

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Below will detail my experience with neotel's LTE service as a home user. I will post updates and hope others that use this service can chime in too.

Short version:

Pain in the arse to do the admin to get it started, but once in internet is bliss - so far.

Long version:

With gobsmacking awful service from telkom to provide us with internet faster than 2mbit and less than 20% packetloss (nonwithstading the fact that we live in the middle of Bryanston, supposedly one of the internet centres of SA), we decided to try out the Neotel LTE after seeing tests done on myBB a couple months ago.

Walked into the shop in Cedar square and tried to trial the 10meg option of it. Both my dad and I were checked for credit history and denied applying for the 10meg option since both of us have a "limited" credit history. Complete BS. Apparently a home loan doesn't count. The most they'd offer us is the 4meg option and possibly upgrade later. So we ordered it, waited 2 weeks and the guys came to install.

The setup consists of a fairly expensive Dlink wireless router with ac/n channels and broadcasts on both simultaneously so wifi strength pretty good throughout the house, a POE injector and an external modem with built in panel antenna. The modem sits on the already installed TV aerial pole outside (haven't used it in 10 years), is powered by POE from the injector and plugs into one of the ports on the router. Both the router and modem are accessible by their IPs from the house's network.

Here are some stats from the modem for comparison later

Code:
Signal Strength(RSRP) 	-93 dBm
Signal Strength(RSRQ) 	-4 dB

LTE SINR 	18 dB
LTE RSSI 	-69 dBm

When testing the setup with the installer's SIM card, throughput of 20 mbit down and 9mbit up were confirmed by doing a test on speedtest to the joburg mweb server - not the joburg neotel. Stuck in our SIM and we have this performance:



Which is light years ahead of anything we have experienced from ADSL.

So there are 7 internet hungry users in this household. It will be interesting to see what happens when we hit the soft cap, or when I phone in Feb to try upgrade the speed to 10meg.

I can confirm that throughout the day there is an average of 0.03 % packetloss to a server in France which is amazing compared to what ADSL gave us. Video streaming works, and I can confirm that twitch.tv works on high without doing the livstreamer multi-threading "fix"



Pretty much anything I stream or download or throw at it goes at full speed. I tried a not very popular linux distro torrent (20 seeds) at 2PM today (a work week day) and was getting full speed, which is mighty impressive. Pings to joburg hosted games servers stayed between 15-20ms, MMOs like World of Tanks and Guildwars were a consistent 180ms, and to be honest I cant feel a difference playing on this as opposed to ADSL for battlefield / cod.

Oh goodness I hope it stays this good.
 

agentrfr

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Oh yes and the modem has a satisfactory advanced options menu. Port forwarding is a breeze, built in VPN support L2TP Passthrough, IPSec Passthrough and PPTP Passthrough, basic firewall rules and scheduling, MAC/IP filtering but no NAT options. WAN ping response is disabled by default.

I asked the installer about a static IP or an automated dynamic DNS pointer but he just looked at me blankly. Guess I'll need to visit the shop later on (call centre is a disaster - avoid at all costs).
 

SideWinder

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AFAIK all Neotel LTE installations after November 2014 should have a static IP address. I upgraded after the pricedrop and got static IP. No more no-ip.
 

Vie

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Aug 4, 2003
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Thanks agentrfr, great review. How much was the modem?

How would you guys suggest I go about testing before committing?
 

agentrfr

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Day 2. All seems well. Still getting full speed on everything from nntp to torrents in the middle of the day.

AFAIK all Neotel LTE installations after November 2014 should have a static IP address. I upgraded after the pricedrop and got static IP. No more no-ip.

After a couple of resets, yes it does appear that the IP is static

Thanks agentrfr, great review. How much was the modem?

How would you guys suggest I go about testing before committing?

Paid R500 for installation which included the modem sitting outside and the router inside. We could only test the performance once the installers arrived with their own testing equipment.

What's the minimum contract length?

24 months
 

SideWinder

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I have the 4 Mbps service as well, and pay R998.99 R500 installation. All VAT included.
 

agentrfr

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Everything still seems all good.

This is with a degraded signal (approx -75 dBmA) during the downpour.

 

Woodie

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Jun 5, 2012
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Thanks for the info and review agentfr. I am in a similar position with Telkom - local exchange is 10Mbps enabled, but due to the distance from my house I am currently having to live with 2.5 to 3Mbps depending on the day. I tried the BitCo option but there are issues with LOS, so Neotel is probably my next option.

Do you use Netflix and Hulu at all? I'm trying to find out how these perform on the Neotel network before committing to a 24 month contract.
 

agentrfr

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Still going good



Thanks for the info and review agentfr. I am in a similar position with Telkom - local exchange is 10Mbps enabled, but due to the distance from my house I am currently having to live with 2.5 to 3Mbps depending on the day. I tried the BitCo option but there are issues with LOS, so Neotel is probably my next option.

Do you use Netflix and Hulu at all? I'm trying to find out how these perform on the Neotel network before committing to a 24 month contract.

I dont use neflix or hulu, but I do watch twitch.tv fine at 720p on a single thread with is infamous for being more difficult to get working than neflix/hulu.
 

SideWinder

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@ Woodie,

If you switch the Google Earth layer on on the Neotel coverage maps, it looks like Flora Shopping Centre is hosting the (Neotel) transmitters. (Sorry, don't know the area at all). So, if you can see the Centre, you may be in luck.
 

Woodie

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Jun 5, 2012
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Thanks SideWinder - call centre agent seems positive that my area is covered. I've done the paperwork and I'm now waiting for the installers to confirm a date for site inspection/testing/installation.
 

SideWinder

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I'm surprised, but hey, sometimes Neotel surprises someone!. Just wish they would enable the CDMA tower in Midstream for LTE, instead of "lighting" the area up from the outside as well, so I can also get it.
 

Freak_c

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Mar 7, 2006
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Hi @agentrfr

Thanks for the review as I have also started looking at Neotel as an option because of Telkom and lack of speed in my new house.

I think the 4meg option comes with 400gig cap with Fair usage policy. What is the policy when they soft cap? I am wondering because every now and then I do some big downloads from the PSN store and other general downloading, torrent, newservers etc.

I was looking at the 6meg option but still seems fairly steep in price. But if i get the full speed as you say and have interent through the house then I might look seriously look at it.
 

agentrfr

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We havent hit the soft cap yet (400 gigs is actually quite a lot) but for now it has been running great

To hit 400 gigs we'd have to dl on average 8.3 hours per day (470kB/s dl average, 30 day month)

 
Last edited:

agentrfr

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Still going like a boeing.



I got on the roof and fiddled with the modem direction for half an hour. I split up 360 degrees into eight 45 degree sections, spun it around left for a minute and took modem readings. Found the "sweet spot" quickly which was about 120 degrees off where the installer pointed it. Here are my current stats:

Code:
RSRP	-81 dBm
RSSI	-57 dBm

Games still run great. BF4 13ms ping no problem.

They must of had a spike in the shaper, for about 6 minutes the other day I had a 30 meg connection. Fun while it lasted :)
 

gpb51

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Oct 14, 2014
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When I moved house 2 years ago to the Northwold / Northgate area Telkom said we should get 10mbps adsl at the time of installation the max sync rate was only 1mbps due to the distance of the exchange with constant problems. After a year Telkom installed VDSL into our area but missed our street, next door they have 20/40 mbps and we have a downgraded service of 560kbps. Several calls to Telkom asking when/how we could improve the internet speeds for our complex I was told that their is nothing we can do and they cant give me an update or estimated time on the updates for further VDSL roll-out in our area. We had Bitco come out but despite being less than 500m from their tower we had no line of slight. I called and emailed a few companies about FTTH and they all promised to come out to do a site visit for the whole complex but I never heard back from any of them.

So with no other option and reading the review in this thread I took the plunge signed the 24 month contract and got the 4mbps uncapped lte and I must say despite a less than favorable sales/install service I am happy the the overall internet service from neotel stable speeds and low ping. I would defiantly recommend Neotel LTE for those who have been let down but Telkom or that Bitco have been unable to help

 
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